Urgent Openings in Bangalore , Pune Leading International BPOVNA Trainer//Soft Skills Trainer// Communication TrainerRequire Excellent Communication SkillsCTC UPTO 6.5LPA based on Last CTCShifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessions.Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the departmentConduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge:• Experience in customer care (voice & non-voice) oral and written• Excellent communication and presentation skills• Strong analytical and problem-solving skills• Ability to work independently and as part of a team• Ability to manage multiple projects and priorities simultaneouslyEducational Qualification : Graduation in any disciplineInterested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Leading BPO in Pune/ Bangalore/KolkataHiring For Team Leader/Assistant ManagerInternational Voice ProcessCTC UPTO 7.5 LPARequire min 1 Year as Team Leader Experience in International BPO in VOICE PROCESSStrong in Operations Matrices like Attrition, Shrinkage, CSAT, SLAShifts 24*7Call 8467054123 or mail CV at simmi@hiresquad.inThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPOMust have Good Communication SkillsExperience in Voice ProcessPerks and benefits Good IncentivesInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Bangalore & PuneHiring for Process TrainerInternational Voice ProcessRequire minimum 1years experience as Process Trainer in International BPOImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 6LPAShifts 24*75 Days WorkingRole and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.Accountable for achieving individual training performance metrics.Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standardsMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domainInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Urgent Openings in Bangalore & PuneLeading BPOVNA Trainer// Communication TrainerRequire minimum 1 Year Experience as VNA Trainer in BPORequire Excellent Communication SkillsCTC UPTO 6.5LPA Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessions.Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the departmentConduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge:• Experience in customer care (voice & non-voice) oral and written• Excellent communication and presentation skills• Strong analytical and problem-solving skills• Ability to work independently and as part of a team• Ability to manage multiple projects and priorities simultaneously• Knowledge of ADDIE is mandatoryEducational Qualification : Graduation in any disciplineInterested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Leading BPO in Pune and Bangalore Hiring for Process TrainerInternational Voice Process(Mandatory)Require minimum 1year experience as Process Trainer in International BPOImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 6LPAShifts 24*75 Days WorkingRole and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.Accountable for achieving individual training performance metrics.Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standardsMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domainInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon & BangaloreHiring for Transactional Quality ManagerInternational Banking Voice ProcessMust be a Manager Quality On papers in an International BPO in Banking Process(Voice)Over All Experience 8+ YearsCTC UPTO 16LPA based on Last CTC & experienceInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs• Deliver process as well as agent level insights to continuously improve and deliver outstandingcustomer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training anddevelopment for QAs and QA Leads • Implement and drive the QA process and structure• Identify possible issues and trends and give actionable insights while communicating them torelevant stakeholders• Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solveproblems upstream, help improve customer experience and drive higher efficiency• Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviewsKey skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, ProcessImprovements & ProfitabilityInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in BangaloreHiring Operations Manager- International Voice ProcessMust be working as a Manager in BPO in International Voice ProcessHandled Team Span of 100+ including Team Leader, Assistant ManagerGood in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPSCTC UPTO 15LPACandidate willing to relocate can also ApplyImmediate joiners/ 1Month noticeKey Roles and ResponsibilitiesAnalyze and maintain all Client Service Level Agreements; implement improvement plans as neededSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirementsManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partnersProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targetsConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coachingCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality,WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvementImplement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirementsAttend business reviews with the clientHandle a team of team leaders7-8 years client facing Work experience in a BPOKey Skills and knowledge:Knowledge of Internet Services, MS Office and Basic Computer TroubleshootingFlexibility to work in any shift and, on weekendsEstablish a course of action for self and others to accomplish specific goalsDemonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedbackDemonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goalWork well under pressure and follow through on items to completion while maintaining professional demeanor.Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrate ability to mentor, coach and provide direction to team membersWillingness to work in a flexible scheduleEducational qualification GraduationInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Note:Looking for candidates only from Fin/ Fintech Product companies Overall IT experience: 8 15 yearsTechnical: Java Development Exp (7 years),Domain: Fin/Fintech, KYC, KYB processes added advantageData Structure and Algorithms ExcellentCommunication Skills - ExcellentStability index: Number of Job changes: max 2 between 2019 2025Work location: Bangalore onlyJob Role: Design and implementation of high-quality software from concept through to launch taking ownership of design, coding, testing and deployment of key proprietary software componentsApply engineering best-practices including unit, smoke and integration testing, source code version control, agile planning/estimationEffectively resolve ambiguity, analyze complex requirements, and break down features and initiatives into tactical tasksEffectively navigate the trade-offs among MVP vs Enterprise-Grade, Time-to- market, and other relevant dimensionsSearch for the truth in product conceptualization and development, ensuring designs and implementations are fully aligned with the company mission and product goals.Must Haves: Strong computer science fundamentals, including data structures, algorithms, and distributed system design.Familiarity with cloud-native infrastructure and tools, such as Kubernetes, Docker, Kafka, and AWS services.Ability to write high-quality, maintainable, and well-documented code.Strong problem-solving skills and a keen ability to troubleshoot complex technical issues.Effective collaboration and communication skills, with the ability to work closely with cross-functional teams.Experience building Compliance solutions (KYC, KYB, KYT) or onboarding or identity platforms is a huge plus.A passion for learning and applying new technologies to solve real-world problemsEmail: Sam@hiresquad.in

Position - Gen AI Solution ArchitectWork location - Bangalore (Hybrid)Notice period - Immediate to Max 30 daysYear of Experience - 8 -10 YearsCandidates graduated from Tier 1 institutes are only considered for this position.Key Responsibilities Develop and implement generative AI solutions that meet the needs of clients and align with the company & overall strategy.Design solutions that balance out speed with enterprise scalability and find appropriate solutions that fit the purposeLead a team of AI professionals to ensure successful project delivery and client satisfaction.Stay up-to-date with the latest AI trends and technologies to continuously improve the company & offerings.Collaborate with cross-functional teams to identify opportunities for AI solutions and drive innovation.Provide thought leadership and guidance to clients on the benefits and limitations of generative AI solutions.Design and develop end-to-end solutions that align with business processes and technology roadmapsProvide mentorship and guidance to othersFormulate innovative ideas and solutions on products, processes and systemsSolve complex or unusual problems in consideration of the potential impactsNegotiate the needs of multiple users or business partnersBalance between I/T standards and strategies and business needs to guide well-informed decisions.Required Qualifications8-10 years of experience in AI development and architecture, with a focus on generative AI solutions.Strong understanding of machine learning algorithms and deep learning frameworks.Experience with cloud computing platforms and big data technologies.Bachelors in Engineering, preferably from Tier-I instituteExcellent communication and leadership skills, with the ability to manage and motivate a team.Comprehensive knowledge of fundamentals and operating principles of architectureIn-depth understanding of the company's products, services, and business processesAbility to manage business partner expectations at a senior levelExperience in managing vendors necessary to complete a projectExcellent problem-solving and negotiation skillsAdvanced knowledge of AI development and architecture, with a focus on generative AI solutions.Masters or PhD in Computer Science, Engineering, or a related field.Expertise in current and future technology architecture, including the interoperability of technologiesSpecialized software knowledge in AI development and architectureExperience in leading and managing large-scale AI projectsExperience in developing and implementing AI solutions in a variety of industriesEmail: Sam@hiresquad.in

Position - Engineering Manager Software developmentWork location - Bangalore/ Hybrid Shift Timings - 2 pm to 11 pm Year of Experience - 13 - 22 yrs Note:-Only Fin / Fintech Product companiesPeople management 5 yearsOverall IT experience: 13 22 yearsTechnical : Java Development Exp (7 years), Python 1-2yrs, AWS or AzureDomain: Fin/Fintech, KYC, KYB processes added advantageTeam Size: 10 25Stability index: Number of Job changes: max 2 between 2019 2025Must Haves:Proven experience (12+ years) in software engineering with proficiency in Java 7+ Years.At least 4 years of experience in a management role leading an engineering team.Familiarity with code deployment and maintenance, cloud platforms and services.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Ability to manage multiple projects simultaneously and deliver high-quality results in a fast-paced environment.Preferred:Prior experience building Compliance workflows - KYC/KYB workflows, Customer Due diligence, Enhanced Due diligence or Customer onboarding or Identity platforms including or experience building integrations with Compliance solutions (eg. KYT - Transaction monitoring or Travel Rule compliance integrations).Email: Sam@hiresquad.in

Oracle Cloud ERP Technical ConsultantMNC in BangaloreRequire min 3 years experience in Cloud/FusionImmediate Joiner or max 15 Days notice is preferredCTC UPTO 25LPA Hybrid OpportunityWe are looking for an Oracle Cloud ERP Technical Consultant to join our Cloud Practice. The ideal candidate will have extensive experience technical development of RICEW items and have completed at least two Cloud full lifecycle implementations. ERP Should be good in Data conversion using FBDI, BIP (includes Bank Related Check Printing experience), OTBI, SmartView, FRS. OIC knowledge would be added benefit.Responsibilities Include: Work with functional team members to identify business requirements and different applications integration Partner with clients to finalize the key design aspects encompassing middleware and other key tenets of Interfaces (with legacy and 3rd party applications) and other development efforts Understand the cloud architecture and design for leading the overall technical development Work with team on technical issues and provide support for development tasks Lead technical design and development of all technical components Provide validation of technical design. Finalize Strategy for Interfaces, Conversions, Reports and Extensions Should have a fair understanding of the technical schema of cloud HCM and tables Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.) Create appropriate documentation such as requirements, detailed analysis, technical documentation, or user guides Collaborate with Oracle Support to provide solutions as functional and technical bugs are encountered. Supporting existing customers technical solutions and resolving any issues/enhancements that may occur Working with the sales team during the pre-sales engagement process and providing estimates for a range of technical workRequired Skills: Extensive experience providing technical support for the Oracle Cloud Financials applications,completing at least two Cloud full lifecycle implementations and upgrades. Must have hands-on experience on the below Oracle delivered toolsBI Publisher ReportsOTBI (Oracle Transactional Business Intelligence)FBDI (File Based Data Loader)ADFDiApproval WorkflowsPage Personalization Proven experience in BI and OTBI development skills. Experience with the security setups, i.e., Role Based Access Control, Data Security and Function Security Understanding on Oracle SOA integration between cloud and third-party systems. Consulting experience. Effective written and verbal communications are a must, with presentation experience. Excellent time management and organizational skills Ability to work collaboratively in a project team Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directionsInterested candidates can mail their cv at simmi@hiresquad.in or call 8467054123

Urgent Openings in Bangalore , Pune & VizagLeading International BPOVNA Trainer//Soft Skills Trainer// Communication TrainerFresher can also apply with Excellent communication SkillsRequire Excellent Communication SkillsCTC UPTO 6.5LPA based on Last CTCShifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessions.Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the departmentConduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge:• Experience in customer care (voice & non-voice) oral and written• Excellent communication and presentation skills• Strong analytical and problem-solving skills• Ability to work independently and as part of a team• Ability to manage multiple projects and priorities simultaneouslyEducational Qualification : Graduation in any disciplineInterested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Role- IDP EngineerPreferred candidate profile Your tasks:Provide technical guidance and support to development teams on best practices.Customize the identity provider systems according to the needs of business applications (request fulfillment).Secure functionality of the identity provider system (incident ticket handling)Maintain the identity provider system (update, upgrade)Ensure that all software meets security and is compliant with relevant regulations and industry standardsPerform software tests to ensure software quality and maintainabilityStay up-to-date with the latest developments in identity provider technologies and best practices. Your qualifications & Skills Degree in Computer Science, Information Systems, or similar experienceStrong knowledge of access management technologies, including but not limited to, OAuth 2.0 / OAuth 2.1, OpenID Connect, SAML 2.0, and RBAC.Experience with administrating identity provider applications (e.g., Entra ID / Azure AD, Keycloak).Minor knowledge regarding Active DirectoryMinor experience with Server administrationProfound understanding of Zero Trust principlesSound knowledge of cloud native technologies, i.e. containerization and KubernetesKnowledge of base technologies, e.g. PKI and shell scriptingFamiliar with tools such as JIRA, ServiceNow, Confluence, etc.Excellent problem-solving skills and the ability to work in a team environment.

Leading BPO in Gurgaon & BangaloreHiring for Quality ManagerInternational Banking Voice ProcessMust be a Manager Quality On papers in an International BPO in Banking Process(Voice)Over All Experience 8+ YearsCTC UPTO 16LPA based on Last CTC & experienceInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs• Deliver process as well as agent level insights to continuously improve and deliver outstandingcustomer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training anddevelopment for QAs and QA Leads • Implement and drive the QA process and structure• Identify possible issues and trends and give actionable insights while communicating them torelevant stakeholders• Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solveproblems upstream, help improve customer experience and drive higher efficiency• Analyse quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviewsKey skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, ProcessImprovements & ProfitabilityInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Quality Analyst//Sr Quality EvaluatorLeading BPO in BangaloreInternational ProcessMust be working as Quality Analyst for minimum 1.6 YearsMust be Excellent in 7QC ToolsCTC UPTO 5.5LPA based on Last CTCCabs in Odd HoursLooking for Candidates with Max 1Month of Notice PeriodPLEASE NOTE- THIS IS NOT TESTING PROFILERole and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents.• Conduct compliance and Quality checks and ensure timely reporting.• Drive continuous improvement - make recommendations and drive improvement.• Data analysis and creation of designated reports/ presentations.• Strengthen Quality management processes/ framework to improve quality delivery.• Ensure data management for all deliverables and be accessible without any delay.• Client Escalation Management.• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.Key skills & knowledge:• Experience in supply chain management domain preferred.• Understanding of the Audit/ Mining & Coaching process.• Good verbal and written communication skills.• Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.• Flexible to work in Shifts 24/7 Environment.• Ability to work under pressure and in strict timelines.• Exposure to online retail/ recovery will be an added advantage.Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Urgent Openings in Bangalore & PuneLeading BPOVNA Trainer//Soft Skills Trainer// Communication TrainerFresher can also apply with Excellent communication SkillsRequire Excellent Communication SkillsCTC UPTO 6.5LPAShifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessions.Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the departmentConduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge:• Experience in customer care (voice & non-voice) oral and written• Excellent communication and presentation skills• Strong analytical and problem-solving skills• Ability to work independently and as part of a team• Ability to manage multiple projects and priorities simultaneously• Knowledge of ADDIE is mandatoryEducational Qualification : Graduation in any disciplineInterested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

Urgent Openings in Bangalore , Pune & VizagLeading BPOVNA Trainer//Soft Skills Trainer// Communication TrainerFresher can also apply with Excellent communication SkillsRequire Excellent Communication SkillsCTC UPTO 6.5LPAShifts 24*7 Interested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:Build and sustain professional and communication skills for advisors in NHTIdentify Learning needs of agents/ any other learners/ business as a learning consultantDesign training curriculum using the principles of Instructional Design Work closely with the VA team to use materials (e.g. recorded calls) from businesses in training and to customize training according to the Project/process.Observe and evaluate trainee performance during real time training sessions.Track and maintain trainee attendance and trainee certification records for audit purposes. Initiate and participate in the projects of the team and the departmentConduct refresher or stratified training batches on NHT modules Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion When not involved in batches, be willing to support National Command Center with the language assessments for hiring Key skills & knowledge:• Experience in customer care (voice & non-voice) oral and written• Excellent communication and presentation skills• Strong analytical and problem-solving skills• Ability to work independently and as part of a team• Ability to manage multiple projects and priorities simultaneously• Knowledge of ADDIE is mandatoryEducational Qualification : Graduation in any disciplineInterested candidates can share their resume on - simmi@hiresquad.in or call at 8467054123

TECHNICAL SUPPORT Must have 1 yr Exp as a Tech Support for International Clients On Papers (Mandate)Only For Pune or GurgaonShould have Excellent Communication Skills.Should have Good Technical Knowledge on DHCP, DNS, OSI, TCP router, Modem, OSI. Networking ConceptsShould have Excellent Voice Communication Skills- EnglishGood Analytical and Interpretation skillsAbility to handle multiple tasks simultaneously5 days workingPick up and Drop facilitiesAnkita 8840819455 Ankita2.jobfinder@gmail.com

Note: Only looking for candidates with experience in the banking industry.Role: VP DerivativesReporting to: Senior VPExperience: More than 20 years in Derivatives Markets, preferably having experience intreasury aspects of Banking/Financial institutionRequired Qualification: MBA in FinanceQualification: COF/CFA/FRMSkills Required:In-depth Knowledge of various OTC derivative products in all asset classes especially in Fx and interest Rates, including quantitative pricing and valuation modelsHands on experience of the OTC derivative product such as Forwords, Swaps Options and various risk parameters associated with themExperience in designing/ operating trading platforms for OTC derivative ProductsPractical experience of dealing in these products (as a dealer) and marketing to banks/Clients would desire.Sound Knowledge and hands-on experience of Python, VBA and MS Excel and other BI tools is desiredArea Of Operations: Trading platforms management for Interest Rates and Fx. Clearing and Settlement. Marketing of existing as well as new trading platform/Non-Centrally Cleared Derivatives Margining and Collateral Management Managing the LOU operations of ILEIL Doing research in the new emerging areas of interest to the company and assist in developing products/Services to cater to such demand.Job Responsibility Include:Managing a team of Professionals in smooth operations of the existing trading platform and creating new trding platforms.Managing the team of Professionals in Clearing and Settlement activities and developing new products under CCPMarketing the services to banks/Financial institutions/CorporatesManaging team of Professionals for managing the LOU activities.Updated Knowledge for all the development happening in the OTC derivative markets worldwide and assisting in developing suitable products.Email: Sam@hiresquad.in

Hiring for Fusion HCM Technical Consultant Experience 3+ Years in FusionMNC in BangaloreCTC UPTO 20LPAHybridInterested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123Should be good in Data conversions using HDL & HSDL (Worker conversions experience would be good to have), BIP, OTBI, Fast Formula & HCM extracts Should be deeply familiar with data transformation techniques while developingvarious extractsShould have developed extracts across various HCM Cloud modules &understand the nuances involved.Good communication oral and writtenInterested Candidate can mail their cv at simmi@hiresquad.in or call at 8467054123

Oracle Cloud ERP Technical ConsultantMNC in BangaloreRequire min 3 years experience in Cloud/FusionCTC UPTO 20LPAHybrid OpportunityWe are looking for an Oracle Cloud ERP Technical Consultant to join our Cloud Practice. The ideal candidate will have extensive experience technical development of RICEW items and have completed at least two Cloud full lifecycle implementations. ERP Should be good in Data conversion using FBDI, BIP (includes Bank Related Check Printing experience), OTBI, SmartView, FRS. OIC knowledge would be added benefit.Responsibilities Include: Work with functional team members to identify business requirements and different applications integration Partner with clients to finalize the key design aspects encompassing middleware and other key tenets of Interfaces (with legacy and 3rd party applications) and other development efforts Understand the cloud architecture and design for leading the overall technical development Work with team on technical issues and provide support for development tasks Lead technical design and development of all technical components Provide validation of technical design. Finalize Strategy for Interfaces, Conversions, Reports and Extensions Should have a fair understanding of the technical schema of cloud HCM and tables Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.) Create appropriate documentation such as requirements, detailed analysis, technical documentation, or user guides Collaborate with Oracle Support to provide solutions as functional and technical bugs are encountered. Supporting existing customers technical solutions and resolving any issues/enhancements that may occur Working with the sales team during the pre-sales engagement process and providing estimates for a range of technical workRequired Skills: Extensive experience providing technical support for the Oracle Cloud Financials applications,completing at least two Cloud full lifecycle implementations and upgrades. Must have hands-on experience on the below Oracle delivered toolsBI Publisher ReportsOTBI (Oracle Transactional Business Intelligence)FBDI (File Based Data Loader)ADFDiApproval WorkflowsPage Personalization Proven experience in BI and OTBI development skills. Experience with the security setups, i.e., Role Based Access Control, Data Security and Function Security Understanding on Oracle SOA integration between cloud and third-party systems. Consulting experience. Effective written and verbal communications are a must, with presentation experience. Excellent time management and organizational skills Ability to work collaboratively in a project team Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directionsInterested candidates can mail their cv at simmi@hiresquad.in or call 8467054123

Hiring For Oracle Cloud HCM Functional LeadModule- OTL//US Payroll/Compensation//Learning Management//BenefitsMNC in BangaloreHybrid OpportunityCTC UPTO 65LPA Looking for candidates with max 1 Month of notice period or Immediate JoinersLocation- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud.2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits Modules.3. In-depth understanding of HCM Cloud business process and their data flow.4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live.5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables8. Candidate should be open for domestic or international travel for short as well as long duration.Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore/GurgaonHiring for SME/Subject Matter ExpertInternational Banking Voice Experience is Mandatory5 Days workingShifts 24*7Customer Service ProcessCTC UPTO 6LPARequire Either SME on Papers or Tenured Sr Executive on papersLooking for Immediate joiners/Max 1 Month notice periodRole and Key responsibilities: Groom new hires & provide floor support to enhance customer experienceReal Time support to advisors and monitor performanceIdentify root cause issues and recommend solutions.Effectively monitor and evaluate performance.Provide appropriate Coaching, evaluation feedback to Advisors.Handle voice calls and chat within their skill set.Perform transaction monitoring evaluations.Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targetsWork collaboratively with customers to deliver high levels of First Contact Resolution and Customer SatisfactionKey Skills and knowledge: Excellent written & verbal communication skillsStrong customer service aptitudeStrong Excel & Analytical skills shall be an added advantage.flexible, sensitive and open minded when dealing with customers.Expertise & proficiency in Banking products preferably credit cardsExperience handling voice and chat transaction. Knowledge of Quality metrics & guidelinesExperience in coaching individuals via observation, feedback, mentoring and task demonstrationEnsure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.Conduct audits of processes and transactions to identify areas for improvement.Interested candidates can mail their cv at simmi@hiresquad.in

Quality Analyst//Sr Quality EvaluatorLeading BPO in BangaloreInternational Voice ProcessBanking Experience is MandatoryMust be working as Quality Analyst for minimum 1.6 YearsMust be Excellent in 7QC ToolsBanking Experience PreferredCTC UPTO 7LPA based on Last CTCCabs in Odd HoursLooking for Candidates with Max 1Month of Notice PeriodPLEASE NOTE- THIS IS NOT TESTING PROFILERole & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsKey Skills and Knowledge:Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships.Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

OPENING OPENING FOR TECH SUPPORTMust have 1 yr Exp as a Tech Support for International Clients On Papers (Mandate)Only For Pune or GurgaonShould have Excellent Communication Skills.Should have Good Technical Knowledge on DHCP, DNS, OSI, TCP router, Modem, OSI. Networking ConceptsShould have Excellent Voice Communication Skills- EnglishGood Analytical and Interpretation skillsAbility to handle multiple tasks simultaneously5 days workingPick up and Drop facilitiesAnkita 8840819455ankita2.jobfinder@gmail.com

Leading BPO in Kolkata and PuneHiring For Team Leader/Assistant ManagerTravel ProcessInternational Voice ProcessCTC UPTO 7 LPARequire min 1 Year as Team Leader Experience in International BPO in VOICE PROCESSStrong in Operations Matrices like Attrition, Shrinkage, CSATShifts 24*7Call 8467054123 or mail CV at simmi@hiresquad.inThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPOMust have Good Communication SkillsExperience in Voice ProcessPerks and benefits Good IncentivesInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Technical Support - Voice ProgramUG / Grad both eligible with 1 yr Tech Support Experience in International BPO (Mandate)Designation : Sr. Advisor Technical SupportComfortable to work in a 24/7 work environmentRotational shifts & Offs(which include split week offs too ) .NOTE - Notice Period of More than 10 Days will not work / Immediate joiner preferableOnly For Pune / GurgaonWork From OfcNEED EXCELLENT COMMUNICATION SKILLS SKYPE INTERVIEWS Ankita8840819455ankita02.hiresquad@gmail.com

US Technical Support - Voice ProgramLooking For Immediate JoinerOnly For Gurgaon and PuneProfile Requirement1. UG / Grad both eligible with 1year of documented Technical Experience2. Internal Students not eligible3. Designation offered : Sr. Advisor 1, Technical SupportUndergraduates/Graduates with minimum 1 year technical experience Should have excellent communication and English speaking skillDesignation offered : Sr. Advisor 1, Technical SupportUG / Grad both eligible with 1year of documented Technical ExperienceCTC Up to - 8.4LPAWork From OfcProblem-solving skills with tech knowledge.Comfortable to work in a 24/7 work environment with rotational shifts & Offs(which include split week offs too ) Strong Problem Solving and Troubleshooting Skills & thinks logicallyUnderstanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Leading BPO in PuneHiring for Process TrainerInternational Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 6LPAShifts 24*75 Days WorkingRole and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.Accountable for achieving individual training performance metrics.Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standardsMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domainInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Quality Analyst//Sr Quality EvaluatorLeading BPO in PUNEInternational Voice ProcessMust be working as Quality Analyst for minimum 1.6 YearsMust be Excellent in 7QC ToolsCTC UPTO 6LPA based on Last CTCCabs in Odd HoursLooking for Candidates with Max 1Month of Notice PeriodPLEASE NOTE- THIS IS NOT TESTING PROFILERole & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesParticipate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsKey Skills and Knowledge:Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships.Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

NoteMinimum 4+ years of experience in the Airline domain.Must have experience in Global Distribution System(GDS), PSS. Must have 2+ years of experience in Product Manager designation.Job descriptionThe Roles & ResponsibilitiesPrimary responsibility will be to support the Director of Product with content acquisition, delivery, quality and growth via airline web connections.Closely oversee the technical integration of airline web connections and forge a strong understanding of airline website behaviorsSupport internal teams to deliver on the organizations content acquisition roadmap while being flexible and fast-pacedOwn the post launch success and the organizational growth of web connectionsManage product backlogs and prioritize tasks based on urgency and value using dataProvide status updates and various recommendations to stakeholders to manage risks and opportunities.Own the planning, execution and growth of new development projects related to web connectionsOwn the daily prioritization of web connections and continuous monitoring of core KPIsHiring and management of junior employees.Preferred candidate profile5+ years of well-rounded travel industry experience (with focus on LCC and FSC carriers, websites and APIs)Strategic thinker with critical decision making skillsOutput and delivery driven; experience working under pressure in a fast-paced role with significant context switchingStrong technical skillsExceptional organizational and project management skillsExceptional communication and customer-first attitudeEntrepreneurial at heart with a focus on culture buildingProactive leader with a strong business acumenPassion for problem solving and root cause analysisExperience managing resources with an inherent desire to help develop leadersThe ability to dig in deep. Ability to find the balance between user needs and business goals while questioning and validating assumptions along the wayContact: Sam- 7982371791Email: Sam@hiresquad.in

Leading MNCHiring for IT Expert for MS Exchange Mail ServicesExperience 2-5 Years in MS Exchange preferably with Java.Job Location- New Delhi/Bangalore/HyderabadNotice Period- Max 1 Month/Serving NoticeYour tasks: Ensure the smooth operation of global internal Communication & Collaboration IT services focusing E-Mail service Manage and maintain global communication and collaboration platforms such as Microsoft Exchange and peripheric systems Monitor system performance and implement necessary updates and patches according to ITIL Documentation of features and changes for administrators and end users in the form of manuals and SOPs (Standard Operation Procedures) Support end-users in the effective use of communication and collaboration tools (second/third level) Align with other IT teams to integrate communication tools with other systems Collaborate as part of a one global IT Comm. & Collab service teamYour qualifications: Bachelor's degree in Computer Science, Information Technology or a related field Job Experience: 2-4 years in related fields preferably with Java. Proven experience in application operation, maintenance, and troubleshooting of MicrosoftExchange (on-premises) incl. related services (like Mail Archive, Active Directory, Load balancing) Deep knowledge of PowerShell scripting is required In-depth skills referring application lifecycle incl. security and maintenance procedures for Microsoft Applications and M365 environment Proven experience in handling service management tools like Service Now Relevant certifications are a plus (e.g. Microsoft certified and or ITIL certified) Strong global communication and collaboration skills Fluently English in spoken and written words High motivation to expand personal know-how and drive tasks independently Interested Candidates can mail their cv at simmi@hiresquad.in

Hiring For Oracle Cloud HCM Functional LeadModule- OTL//US Payroll/Compensation//Learning Management//Benefits//ORCMNC in Bangalore & HyderabadHybrid OpportunityLooking for candidates with max 1 Month of notice period or Immediate JoinersLocation- Delhi, Bangalore, Hyderabad, Chennai, Mumbai, Kolkata, Gurgaon, NoidaREMOTE OPPORTUNITIES AS WELL!!!!CTC UPTO 65LPA 1. The candidate is expected to have 6 + of expert domain knowledge in HCM covering the hire to retire cycle. S/he must have been a part of at least 7 end-to-end HCM implementations of which at least 3 should have been with HCM Cloud.2. The candidate must have expert working experience in Compensation//US Payroll//OTL //ORC// Learning //Benefits Modules.3. In-depth understanding of HCM Cloud business process and their data flow.4. The candidate should have been in client facing roles and interacted with customers in requirement gathering workshops, design, configuration, testing and go-live.5. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. 6. Good leadership capability with strong planning and follow up skills, mentorship, Work Allocation, monitoring and status updates to Project Manager7. Assist in the identification, assessment and resolution of complex functional issues/problems. Interact with client frequently around specific work efforts/deliverables8. Candidate should be open for domestic or international travel for short as well as long duration.Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Senior Linux Development ExpertMNC in Delhi, Bangalore, HyderabadExperience 4-8 YearsHybrid2nd Level Linux SupportRole & responsibilities : Linux Workplace Development: Enhance and expand the existing Linux Workplace on Ubuntu to meet evolving user and company needs.Custom Linux Client Features: Design, develop and configure new features for Linux Client instances to address business or IT security requirements. Quality Assurance and Testing: Ensure function, stability and reliability of the Linux Workplace on various hardware types and virtual machines. 2nd Level Linux Support: Provide expert support for Linux Workplace users, leveraging existing IT service management processes. Troubleshooting and Debugging: Analyze and resolve integration issues with our company'sinfrastructure. Linux Infrastructure Maintenance: Oversee maintenance of Linux Workplace-specific infrastructure servers and software repositories.Preferred candidate profile : A bachelors degree in computer science. *Experience of 4-8 years of experience in the relevant field.* Linux Passion: You live and breathe Linux, you see it as a mindset and an essential tool. You're passionate about working with Linux and love the command line! Advanced Linux Packaging and Administration: Proven expertise in packaging and administering GNU/Linux and Debian-based distributions, with a strong focus on Ubuntu. Software Development and Scripting: Experience in software development and scripting, with a strong background in Bash, Python and GNU utilities. Efficient Linux Software Development: Skilled in managing Linux software development processes and GIT-based CI/CD pipelines, ensuring smooth and efficient development workflows. Linux Configuration Management: Knowledge and expertise in Linux configuration management solutions, including Salt-Stack, Ansible or Puppet.INTERESTED CANDIDTES CAN MAIL THEIR CV AT simmi@hiresquad.in

Hiring for VP- DerivativesReporting to : Senior VPLocation- Mumbai(Dadar West)Experience : More than 20 years in Derivatives Markets, preferably having experience intreasury aspects of Banking/Financial institutionQualification : COF/CFA/FRMRequired Qualification: MBA in FinanceSkills Required: In-depth Knowledge of various OTC derivative products in all asset classes especially in Fx and interest Rates, including quantitative pricing and valuation models Hands on experience of the OTC derivative product such as Forwords, Swaps Options and various risk parameters associated with them Experience in designing/ operating trading platforms for OTC derivative Products Practical experience of dealing in these products (as a dealer) and marketing to banks/Clients would desire. Sound Knowledge and hands on experience of Python, VBA and MS Excel and other BI tools is desiredArea Of Operations: Trading platforms management for Interest Rates and Fx. Clearing and Settlement. Marketing of existing as well as new trading platform/Non-Centrally ClearedDerivatives Margining and Collateral Management Managing the LOU operations of ILEIL Doing research in the new emerging areas of interest to the company and assistin developing products/Services to cater to such demand.Job Responsibility Include: Managing a team of Professionals in smooth operations of the existing tradingplatform and creating new trading platforms. Managing the team of Professionals in Clearing and Settlement activities anddeveloping new products under CCP Marketing the services to banks/Financial institutions/Corporates Managing team of Professionals for managing the LOU activities. Updated Knowledge for all the development happening in the OTC derivativemarkets worldwide and assisting in developing suitable products.Core Competencies: Analytics and Critical Thinking Drive for results Quantitaive aptitude Customer Centricity Team work, Leadership and People ManagementInterested Candidates can mail their cv at simmi@hiresquad.in

Leading BPO in BangaloreHiring for Transactional Quality ManagerInternational Banking Voice ProcessMust be a Manager Quality On papers in an International BPO in Banking Process(Voice)Over All Experience 8+ YearsCTC UPTO 19LPA based on Last CTC & experienceInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123Role & responsibilitiesAnalytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT / FCR)Manage Call Quality & Client related KPI's with analytical quantification and establish co-relationEvaluate effectiveness of TQ interventions.Strengthen Quality management processes / framework to improve quality delivery.Drive Process control & Compliance in addition to managing the Audit requirements.Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.Interact and streamline channels of communication with other Functions and Clients.Provide quality floor support, feedback, refresher and corrective trainingSupport cross process / location teams.Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.Key skills & knowledge:Graduate in any disciplineGreen Belt Trained and CertifiedGood Knowledge about computers.Excellent communication skills.Good people management skillsGood knowledge of MS OfficeAnalytical / Quantitative skillsMaturity in handling customers and work in a multi culture process environmentData Handling / data interpretationGood working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.High level of maturity to handle people including but not limited to client, stake holders, peers etc.Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environmentDetail oriented with Strong organizational and Presentation skillsFlexible to work in a 24X7 environment (night shifts and weekends basis scope)Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.Designed the FMEA framework in the existing organization or in the pastInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Role: Oracle Cloud ERP Fusion Finance Location: Bangalore/RemoteONLY IMMEDIATE JOINERSInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 5 to 8 years of Consulting experience 4+ years of Oracle ERP/Cloud experience with functional expertise in Oracle Cloud Financials At least 2 to 3 full life cycle implementations of Oracle ERP/Cloud experience Experience with the business processes in Cloud Financials Functional expertise in requirement gatherings, gap analysis, solution design, UAT/CRP/SIT, Lead All workshops (Process, design, configuration, test, and validate) and act as lead for talent and recruiting work streams. Awareness Of Journeys solution is rolling out in Oracle Cloud Advise on best practices, map business processes to delivered functionality, documentRequirements, configure application functionality, and assist with testing. Experience In documenting design, testing Reports that were custom created, Interface Testing, and conversions testing. Ability to effectively work with end-users remotely. Demonstrated experience in understanding general module functionality for GL, AP, AR, FA, CE & Tax modules. Understanding of project implementation methodologies (Waterfall, Agile, Hybrid Agile)Requirements Minimum 3+ years of working on Interfaces, Customization and Extensions, experienceimplementing Oracle Cloud ERP (Core Financials and Procurement) as a lead andfunctional knowledge of the Cloud ERP solution suite is required. Hands-on in Oracle Implementation and Customer Success program and know how toteam successfully with Oracle during the delivery process. Expertise in implementation and Rollout Project Experience for the US Knowledge of Tax and Statutory requirements for country-specific localization is an addedadvantage. Understanding of integrations/data flow between various Oracle modules Hands-on knowledge of Oracle suggested implementation methodology and their workproducts (AIM/OUM) Proven interpersonal skills while contributing to team effort by accomplishing relatedresults as needed.Interested candidates can mail their cv at simmi@hiresquad.in

Role- Oracle Cloud ERP (FSCM) Technical ConsultantPreferred candidate profile • 3-5 years of experience in Oracle ERP Cloud technical implementation and support, with a minimum of two implementation project experience.• Must have technical expertise:BI & OTBI reporting (with Strong SQL and database knowledge)Data Conversion using FBDI and ADFDI.Report customizing experience (Payables Check Printing, AR Invoice, PO documents).Familiarity with Oracle tables, technical processes in Oracle ERP modules (GL, AP, AR, FA, PO, CM) Good to have technical expertise:REST and SOAP experience for handling integrations.OIC, VBCS & APEXFRS and SmartViewOracle Security, Page Personalization & Workflows.Qualifications:Excellent communication and troubleshooting skills.Ability to understand and interpret business requirements into technical solutions.Ability to work collaboratively in a project team.Ability to quickly grasp new concepts, incorporate innovations, and stay up to date with industry and business directions

Leading BPO in Bangalore/GurgaonHiring for Process TrainerBanking Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 7.5LPAShifts 24*75 Days WorkingRole and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.Accountable for achieving individual training performance metrics.Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standardsMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. 2 years total experience + 1 year experience in the BFSI domainInterested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in PuneHiring Operations Manager- International Voice ProcessMust be working as a Manager in BPO in International Voice ProcessHandled Team Span of 100+ including Team Leader, Assistant ManagerGood in Operations Matrices like SLA, CSAT, Attrition, ShrinkageCTC UPTO 16LPACandidate willing to relocate can also ApplyLOOKING FOR DIVERSITY PROFILES ONLYKey Roles and ResponsibilitiesAnalyze and maintain all Client Service Level Agreements; implement improvement plans as neededSelecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirementsManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partnersProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targetsConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coachingCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality,WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvementImplement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirementsAttend business reviews with the clientHandle a team of team leaders7-8 years client facing Work experience in a BPOKey Skills and knowledge:Knowledge of Internet Services, MS Office and Basic Computer TroubleshootingFlexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when neededEstablish a course of action for self and others to accomplish specific goalsDemonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedbackDemonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goalWork well under pressure and follow through on items to completion while maintaining professional demeanor.Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrate ability to mentor, coach and provide direction to team membersWillingness to work in a flexible scheduleEducational qualification GraduationInterested candidates can mail their cv at simmi@hiresquad.in