Hiring - Customer Accounts Representative For Night shift

Job Description

Hi , Greetings form Mouser Electronics We are looking Customer Accounts Representative for Night shift - Bangalore location About Mouser Electronics Inc. Mouser Electronics, part of the Berkshire Hathaway family of companies, was founded in 1964. We are a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 4000+ employees and be part of the success story! Our Job comes with competitive salaries & comprehensive benefits like enhanced medical benefits for Physical & Mental wellbeing, annual health check-up, life and accident insurance, education assistance, access to gym and indoor sports facilities, and a culture of appreciation through peer and performance-based recognition Title: Customer Accounts Representative Location: Bangalore Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA, and regional Customer Accounts Departments to provide customers with the best possible service and support. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Performs order releases, new account set ups, credit investigations, and collection contacts. Provides credit information to customers within specified deadlines Provides company credit services via telephone, internet, email, mail, and fax. Meets specified credit department objectives Process credit applications requests from customers, perform credit search, offer customers with credit term and limit according to policy and procedure. Communicates with customers and other departments within Mouser to resolve account issues, pending orders, invoice discrepancies and customer accounts reconciliations Processes Service Orders Submit EDI and portal invoices to customers designated paths. Determines customer needs and plans. Makes suggestions and pursues customer accounts possibilities beyond customer-initiated requests Processes customer orders through credit processes to meet customer requirements, verifies customer orders are processed through credit correctly Works effectively with customers to collect outstanding accounts and communicates with appropriate personnel regarding potential and existing problem accounts Possesses & familiar with working knowledge of company policies, procedures, and systems. Understands and correctly works with multiple currencies. Ability to spend most of the time on the phone collecting past due invoices Ability to clear the credit on accounts Recommends accounts for Final Demand Letter and Referrals Assist demonstration of daily work to new member during training Gratify and astonish customers with service excellence. Other duties as assigned. Core Accountabilities If above job interested please share me updated profile along with below details Name: CTC: ECTC: Notice period : Available for night Shift (Yes/No): Regards, Poornachandra.K Email : Poornachandra.Babu@mouser.com