Job Description

Role & responsibilities Oversee and manage day-to-day BPO operations. Ensure compliance with organizational policies and procedures. Develop and implement operational strategies to improve efficiency. Monitor performance metrics and prepare regular operational reports. Collaborate with client managers to meet their needs and expectations. Lead and mentor a team of supervisors and staff. Manage resource allocation and workload distribution. Identify process improvement opportunities and implement best practices. Handle escalated issues and provide effective solutions. Ensure customer satisfaction and maintain high service quality standards Location: Turbhe, Navi Mumbai Interested candidates can directly share resume on below mentioned email ID: Sanjeevani.supe@1point1.com