Job Description

Job Summary: As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services. Customer Service Responsibilities: Provide customer support through various channels (phone, email, chat) in a timely, friendly, and professional manner. Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction. Handle customer complaints with empathy, professionalism, and quick problem-solving skills. Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately. Track and follow up on customer cases to ensure all issues are resolved satisfactorily. Provide detailed product/service information to customers, ensuring they fully understand offerings and policies. Key Skills & Requirements: Excellent communication skills (verbal and written) with a neutral accent (for international customers). Previous customer service experience, preferably in a BPO or call center environment. Strong problem-solving skills and ability to handle difficult situations with tact and professionalism. Multitasking ability to manage multiple inquiries or sales leads at once. Preferred Qualifications: Experience working with international customers or in an international BPO setting. Experience in handling customer service or sales tasks in a blended role. For more details Call Khushboo- 9870164627