Job Description

We are hiring for international BPO roles in Voice and Chat Support, looking for candidates who possess excellent spoken English and a passion for customer service. This role involves handling customer inquiries, resolving issues, and ensuring a positive experience for each interaction. We welcome applications from graduates, undergraduates, and MBAs who are adaptable, enthusiastic, and comfortable working night shifts. **Key Responsibilities:** - Respond to customer inquiries and issues via phone and chat in a timely and professional manner. - Deliver a positive customer experience by handling queries effectively and providing accurate information. - Identify and resolve customer concerns, escalating issues as needed to the appropriate departments. - Maintain up-to-date knowledge of products, policies, and procedures to provide correct information. - Meet or exceed performance targets in customer satisfaction, quality, and efficiency. **Requirements:** - **Education:** Undergraduate, Graduate, or MBA applicants are welcome. - **Experience:** Freshers may apply, but candidates with at least 6 months of international BPO experience in voice or chat support are preferred. - **Skills:** Excellent spoken English with strong communication and interpersonal skills. - **Availability:** Comfortable with night shifts and a rotational shift pattern. **What We Offer:** - Competitive salary and incentive structure. - Growth and development opportunities within a dynamic international environment. - Comprehensive training to ensure success in the role. For more details, call **Sejal** at 9205989465. or share your Resume at sejal@expertstaffingsolutions.in