Job Description

SME Growth Payment Gateway - Key Account Management Role Roles & Responsibilities • Manage the key accounts under the Small & Medium Enterprise (SME) segment of Payment Gateway (PG) business through a data-oriented approach • Maintain & grow high transaction rates with merchants and take-up merchant engagement initiatives to avoid merchant inactivity (key metrics MAM and TPV) • Cross-sell / up-sell products or features to existing merchants • Maintain an in-depth understanding of developments / innovations in the market related to the PG industry • Resolve merchant issues, queries and tickets by liaising with relevant internal & external stakeholders • Liaise with merchants to execute internal compliance and operational requirements • Maintain a comprehensive record of account management and sales actions within the CRM and associated systems / workflow files • Escalate effectively and immediately, when faced with blockers • Some quantum of inter / intra-city travel might be involved to engage with merchants Desired Skills and Experience • At least 2-3 years of account management experience in PG or SaaS industry, preferably in a B2B setup • Data oriented approach with knowledge of basic to moderate excel skills • Experience in persuading, cross- / up-selling technical products to merchants • Effective and persuasive communication skills for outreach to a high number of merchants every day • Strong interpersonal skills and an ability to build rapport with merchants • Self-motivated and result oriented personality • Possess attention to details and bias for action