Hiring For Hdfc || Loan Officer (Home Loan)

Job Description

Division: Lead Management System Designation: Loan Officer (Home Loan - Sales) We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets. ROLES & RESPONSIBILITIES: 1. Prospecting with suspect leads. A suspect is a person who still has not decided on taking a loan. 2. Converting a suspect to a prospect. This involves the following: Establishing contact with the prospect could involve several calls and may need a call at a time beyond office hours. This will also involve making calls at different times in order to achieve success. Need Analysis Eligibility Profiling Setting up an appointment Follow up with the prospect post every meeting with the sales officer until conclusion. 3. Basis feedback from the prospect, seek interventions from the senior sales resource or by yourself in satisfying customer needs with the objective of converting the prospect to a customer 4. Responsible for conversion suspects prospects customers 5. Provide support to the sales team in increasing conversions by: Prompt calling to all suspects/prospects Timely follow up with all prospects Cordial relationships with the sales officer were mapped. Collaboration with the sales officer in providing feedback. 6. Responsible for complete knowledge of company products and policies as well those of competition 7. Responsible for the quality of the conversation, which entails the following: Accuracy Product Knowledge Appraisal Skills Punctuality & TOS TAT commitments 8. Ability to handle objections 9. Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off. 10. Generating References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate. 11. Providing market feedback to the supervisor: It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis--vis the same being charged by a specific competitor.