Job Description

Roles and Responsibilities:- Handle inbound and outbound calls for US & UK-based customers Provide exceptional customer service Offer solutions to customer problems Maintain accurate records of customer interactions and transactions. Follow scripts and guidelines while interacting with customers. Ensure compliance with company policies and procedures Resolve escalated customer issues effectively and efficiently. Preferred Candidate Profile:- Education:- Graduates and Undergraduates are both eligible. Experience:- Freshers/ Minimum 3 months to 2 years of experience in an International BPO Skills:- Excellent verbal and written communication skills in English. Strong customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment and meet deadlines. Good interpersonal skills with the ability to engage customers professionally. Basic computer knowledge and familiarity with using CRM tools. Other Requirements:- Must be flexible with fixed shifts and rotational offs. Ability to handle background verification process. Positive attitude and team spirit. Perks and Benefits:- Salary: Competitive salary with attractive incentives. Transport: Both side cabs available within the hiring zone for your convenience. Fixed Shifts: Work-life balance with rotational shift schedules and 2 consecutive rotational offs. Incentives: Opportunity to earn performance-based incentives. Provident Fund: Financial security with PF benefits. Team Environment: Work in a dynamic, inclusive, and supportive team environment. Career Growth: Learn and grow in a leading US-UK customer service process with ample opportunities for internal growth and promotions. For more details contact- Shreya (7669341909)