Job Description

Job Summary : As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services. Key Responsibilities : Customer Service Responsibilities : Provide customer support through various channels (phone, email, chat) in a timely, friendly, and professional manner. Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction. Handle customer complaints with empathy, professionalism, and quick problem-solving skills. Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately. Track and follow up on customer cases to ensure all issues are resolved satisfactorily. Provide detailed product/service information to customers, ensuring they fully understand offerings and policies. Sales Responsibilities : Promote and sell products/services during customer interactions, focusing on upselling and cross-selling. Achieve individual and team sales targets and performance metrics. Identify sales opportunities by understanding customer needs and suggesting relevant solutions. Handle objections and close sales by effectively communicating the benefits of the product or service. Track and report sales activities to ensure accurate forecasting and reporting of sales performance. Key Skills & Requirements : Excellent communication skills (verbal and written) with a neutral accent (for international customers). Previous customer service experience , preferably in a BPO or call center environment. or Sales experience or a proven track record of upselling, cross-selling, or achieving sales targets. Strong problem-solving skills and ability to handle difficult situations with tact and professionalism. Multitasking ability to manage multiple inquiries and sales leads at once. Customer-centric mindset with the ability to build rapport and trust with customers. Basic computer skills and experience with CRM systems or ticketing tools. Ability to work in a fast-paced environment and adapt to changing customer needs. Target-driven attitude and willingness to meet sales and performance goals. Flexibility to work in rotating shifts , including weekends and holidays (depending on the location of international customers) Preferred Qualifications : Experience working with international customers or in an international BPO setting. Experience in handling customer service or sales tasks in a blended role. For more details Call Khushboo- 9870164627