Job Description

Dear Candidate, Greetings for the day!!! Stepstone Careers Recruitment is a leading Career guidance firm, recruiting manpower for the top MNC's . Lateral Hiring: Teamlead - Operations Operations Manager WFM Please find the Job description below. If you are interested feel free to call Mona @ 6362078983 / 8310559529 1. Teamlead - Outbound Sales Package : up to 6LPA Location: Whitefield, Bangalore Job Summary As a Team Leader for Outbound Sales, you will oversee a team of outbound sales agents to drive business growth and meet performance targets. Your primary responsibilities will include managing team operations, ensuring high-quality sales interactions. This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset. Key Responsibilities Team Management: Supervise and mentor a team of outbound sales agents. Conduct daily team briefings to set targets and expectations. Monitor agent performance and provide constructive feedback. Sales Strategy Execution: Implement sales strategies to meet or exceed team targets. Develop call scripts, objection-handling techniques, and closing strategies. Analyse sales data to identify trends and optimize performance. Performance Monitoring: Track individual and team KPIs, including call volume, conversion rates, Ensure compliance with Company standards and data protection Policy Training and Development: Identify training needs and organize Periodical Trainings. Ensure new hires are effectively onboarded . Promote best practices for Lead conversions. Customer Relationship Management: Address escalated customer Queries/Issues promptly and effectively. Skills: Strong leadership and motivational abilities. Excellent communication and negotiation skills. Proficiency in CRM software and sales analytics tools. Ability to analyze data, make informed decisions and deliver under tight Deadlines. Requirement. Education--Graduates/Postgraduates Experience --Team Handling 2. MNC 1. Ops manager SD 5B Location - Bangalore and Pune ITIL certified- V3/ V4- one of them also is ok Female candidates only Must be from IT service desk background.- Excellent knowledge on IT SD Need to have an experience in handling a large span 800-100 In hand exp as an Ops manager for at least 2 yrs on papers. NP- look for 30-60days Salary up to 18 LPA 2. OPs Manager Location - Bangalore and Pune customer support -5A & 5B Graduates Male or female Should have experience as an OPS manager for min 2 years Should have handled team of 500 plus Salary up to 16 LPA 3. Assistant Manager Customer support 4A Location - Bangalore Graduates Male or female Should have experience as an AM for min 2 years Should have handled team of 50 and min 2 TLs Salary up to 10 LPA 4. Team leader Customer support 4B Location - Bangalore Graduates Male or female Should have experience as an TL for min 2 years Should have handled team of 20 plus Salary up to 8 LPA 5. Team leader WFM 4B Location - Bangalore Graduates Male or female Should have experience as an TL for min 2 years IN workflow management L Salary up to 9 LPA 3. Telecom & BGV Client Location: Whitefield Customer support 4B Undergraduate or Graduates Male or female Should have experience as an TL for min 2 years Should have handled team of 20 plus Salary up to 7 LPA For any quires call or WhatsApp to 6362078983 or mail at mona.stepstone@gmail.com Note: - Looking for candidates who can join us immediately and should be staying in Bangalore. for Venue, please share your CV to Whatsapp. If this Job description doesn't suit your profile, kindly ignore & pass it to your friends those who are looking for job or job change in BPO industry.