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1 - 6 years
3.0 - 4.5 Lacs P.A.
Chennai, Bengaluru, Coimbatore
Posted:3 months ago| Platform: 
Work from Office
Full Time
Dear Aspirants, We have opening for Quality analyst / Sr. Quality analyst in Justdial. Please go through the requirement. Only experience in Voice operation quality analyst can apply for this role. Roles & Responsibilities: Conduct a various process Quality audits as per the guidelines & sharing feedbacks on real time basis. Prepare findings from the report and share it with the Managers on daily /weekly and monthly as required. Conduct weekly analysis to identify the error trends. Conduct a root Cause Analysis & publish the error trends, implement actions plans to reduce the red flags. Participate in weekly call calibrations. Conducting refresher sessions based on evaluations. Coaching to be provided for BQ executives Mock certifications to be conducted for new joiners. For more details Contact - Sathyamoorthy - Asst. Manager HR - 9566877735 - sathya.g1@justdial.com
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