About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity: As a Marketing Operations Lead at Hiver, you will be at the core of our marketing technology and data infrastructure, driving efficiency and scalability. You will integrate and optimize our tech stack, manage CRM operations, and leverage automation, analytics, and API integrations to scale marketing performance. You will drive efficiency by optimizing Martech, automating workflows, and leveraging data-driven insights to scale our marketing efforts.What you ll be working onManage and optimize tech stack integrations to ensure smooth coordination across tools like HubSpot, Google Tag Manager, Web analytics platforms, and others. Administer HubSpot CRM, including process management, automation, and data hygiene to improve operational efficiency. Ensure accurate tracking and reporting of key marketing metrics across the website and integrated tools. Implement CRM automation and data enrichment processes to improve the efficiency and effectiveness of marketing and sales processes. Oversee database management, ensuring data accuracy, integrity, and compliance with data protection regulations such as GDPR and CCPA. Develop and refine lead scoring models to enhance lead qualification and prioritization. Collaborate with sales and marketing teams to create and execute automated workflows and data-driven processes. Work with marketing teams to refine customer segmentation frameworks for acquisition, engagement, and retention.What are we looking for6+ years of experience in marketing operations, CRM management, and data operations, preferably in a B2B SaaS environment. Experience in tech stack management, negotiation and contracts. Proven expertise in HubSpot, Apollo / ZoomInfo, Google Tag Manager, Web Analytics, and API Integrations. Strong project management skills to coordinate cross-functional marketing operations. Ability to collaborate and communicate effectively with internal teams to align technology and strategy. Experience in marketing automation tools, workflow creation, and database management. Working knowledge of SQL. Good to have: Experience with BI tools such as Google Data Studio, Tableau, Power BI, or Looker for advanced marketing analytics and reporting.

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Were a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. Were profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity:As a Software Development Engineer III (Frontend) at Hiver, you will play a pivotal role in shaping our technical landscape, influencing our product roadmap, and guiding our team while contributing to our vibrant company culture. With our customer base expanding rapidly and processing over 5 million emails daily for thousands of active users, you will be at the forefront of creating and enhancing the user experience. In this role, you will lead and mentor a team of highly skilled engineers while providing critical technical direction to our front-end development efforts. You will also have the exciting opportunity to tackle intricate technical challenges, including optimizing our architecture to handle the surging email volume and establishing a framework to monitor and enhance the performance of our front-end systems. What you will be working on?Role & responsibilities Building and maintaining interactive and responsive frontend systems across various form factors. You will own all aspects of front-end development from coding to deploying.Building next-generation web applications with high reusability. This is the early phase of the project and you will do foundational work on multiple aspects.Helping define and improve engineering standards, tooling, and processesCollaborating closely with designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards What we are looking for ?5+ years of hands-on experience building frontend systems.Proficiency in Web Fundamentals - HTML5, CSS3 & JavaScript, VueJS(Version 2/3) & Typescript.Candidates with ReactJS are preferred.Experience with SASS / Tailwind CSS is required.Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable codeSolid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.Strong know-how and experience with frontend tooling and best deployment practices are required.An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.Ability to iterate and deliver at a fast pace - speed is of the essence.Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and able to communicate effectively with team members and stakeholders.

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity :As a Product Designer at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our products vision by implementing user-centric designs and collaborating closely with cross-functional teams.With your influential role, drive innovation and impact the products direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our companys growth.What you ll be working onDevelop and implement customer experience solutions for online platforms. Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions. Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions. Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design. Innovate by researching and testing theories for cutting-edge design solutions. Analyze internal and external sites, consulting standards and policies to determine best practices.What are we looking for3+ years of experience in product design. Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion. Proficient in engaging with customers via calls to extract valuable insights, enriching the design process. Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions. Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements.Why should you join usJoin the Winning Hive! - Become a part of our hive, where success isnt just a goal; its a way of life. WithWAW and ETHR victories under our wings, were not just winning awards; were shaping a culture that celebrates excellence. Your journey here is not just a career; its a winning adventure! People First, Always! Were not just about products and profits; were advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel.Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. Its like being an eagle in a sky full of possibilities.Entrepreneurial Team Spirit! Join a team thats not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas dont just find a home; they find a launchpad to take off and make a mark. hive that thrives!Exponential Growth Awaits Be part of a journey where growth isnt just a goal; its a guarantee. Were on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof!Wellness Matters - Body Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!

About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. Opportunity : As the Director of Content, you will play a pivotal role in driving our content strategy, ensuring the creation of high-quality and engaging content that aligns with our brand voice, target audience, and business objectives. You will lead a team of designers, video and content creators, collaborating closely with various internal stakeholders, including digital marketing, product, and design teams, to deliver exceptional content across various platforms What you ll be working onDevelop and execute the content strategy, incorporating SEO best practices to enhance organic visibility and drive traffic to our website. Lead and manage a team of video and content creators, providing guidance, feedback, and mentoring to ensure high-quality content production. Create and optimize content across various channels, including website, blog articles, social media, emails, whitepapers, case studies, and video scripts. Collaborate with cross-functional teams to identify content needs and develop an editorial calendar that aligns with digital marketing goals and marketing campaigns. Ensure content is consistently compelling, engaging, and aligns with our brand voice, values, and target audience. Stay up-to-date with industry trends, competitor analysis, and content marketing best practices to drive innovation and maintain a competitive edge. Keep a close track on the keyword ranking and research to identify content gaps, optimize existing content, and develop new content ideas. Implement and monitor content performance metrics, using data-driven insights to make informed decisions and drive continuous improvement. Collaborate with design and video production teams to create visually appealing and compelling multimedia content. Manage relationships with external content partners, influencers, communities and industry experts to enhance content reach and engagement. Stay informed about emerging content formats and distribution channels to explore new opportunities for content creation and distribution. Drive PR efforts by collaborating with media, influencers, and industry leaders to enhance brand visibility. Oversee content-driven branding initiatives, ensuring consistency in messaging across all platforms. Manage partnerships with PR agencies, publications, and relevant external stakeholders to secure media coverage. Leverage content marketing efforts to boost brand awareness and reputation in the SaaS and customer service space. Monitor brand sentiment and industry trends, proactively identifying opportunities to strengthen Hiver s brand presence. What are we looking for9+ years experience in content marketing, preferably in the SaaS industry. Strong understanding of SEO concepts and experience optimizing content for search engines. Excellent writing and editing skills, with the ability to create content that is concise, persuasive, and engaging. Demonstrated leadership experience, with the ability to manage and motivate a team of content creators effectively. Proficiency in using Wordpress, SEO tools such as Google Analytics, SEMrush, Moz, or similar. Creative mindset with the ability to generate innovative content ideas that resonate with the target audience. Strong project management skills, with the ability to manage multiple priorities and meet deadlines. Up-to-date knowledge of content marketing trends, best practices, and emerging technologies. Excellent communication and collaboration skills, with the ability to work cross-functionally and build relationships with internal and external stakeholders. Experience in creating and optimizing video content is a plus.

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Job Description : We are looking for a QA Engineer whose key goals would be to drive software quality and reduce risks in our releases. This would involve doing both functional tests as well as building the automated tests for our CI systems. Expect lots of challenges and high levels of ownership and autonomy. You will be working on Come up with testing procedures to validate functional, system, and performance requirements for new features Ensuring the quality of releases for the features by running the test cases and reporting them Write and maintain automated test suites for functional and performance testing Keep the manual test cases updated Participate in the product feature design and specification with Product Managers, UX engineers, and developersWe are looking for3+ years of total experience in a QA role. 1+ years of experience in QA automation with Selenium, Playwright or Webdriver.io Experience with RESTful API testing tools like Postman and performance testing tools like JMeter Knowledge of at least one high-level programming language like Python, Javascript Hands-on experience with Build and Continuous Integration (CI) systems like Jenkins

About us:Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. Were a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. Were profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.Opportunity: As a Marketing Operations Lead at Hiver, you will be at the core of our marketing technology and data infrastructure, driving efficiency and scalability. You will integrate and optimize our tech stack, manage CRM operations, and leverage automation, analytics, and API integrations to scale marketing performance. You will drive efficiency by optimizing Martech, automating workflows, and leveraging data-driven insights to scale our marketing efforts.What you will be working on?Manage and optimize tech stack integrations to ensure smooth coordination across tools like HubSpot, Google Tag Manager, Web analytics platforms, and others.Administer HubSpot CRM, including process management, automation, and data hygiene to improve operational efficiency.Ensure accurate tracking and reporting of key marketing metrics across the website and integrated tools.Implement CRM automation and data enrichment processes to improve the efficiency and effectiveness of marketing and sales processes.Oversee database management, ensuring data accuracy, integrity, and compliance with data protection regulations such as GDPR and CCPA.Develop and refine lead scoring models to enhance lead qualification and prioritization.Collaborate with sales and marketing teams to create and execute automated workflows and data-driven processes.Work with marketing teams to refine customer segmentation frameworks for acquisition, engagement, and retention.What are we looking for?6+ years of experience in marketing operations, CRM management, and data operations, preferably in a B2B SaaS environment.Experience in tech stack management, negotiation and contracts.Proven expertise in HubSpot, Apollo / ZoomInfo, Google Tag Manager, Web Analytics, and API Integrations.Strong project management skills to coordinate cross-functional marketing operations.Ability to collaborate and communicate effectively with internal teams to align technology and strategy.Experience in marketing automation tools, workflow creation, and database management.Working knowledge of SQL.Good to have: Experience with BI tools such as Google Data Studio, Tableau, Power BI, or Looker for advanced marketing analytics and reporting.

Job Summary:We are seeking a detail-oriented and proactive Virtual Assistant to provide administrative and operational support to our team. The ideal candidate is highly organized, tech-savvy, and capable of handling multiple tasks efficiently while working remotely.Key Responsibilities:Manage email correspondence and respond to inquiries promptly.Schedule and coordinate meetings, appointments, and travel arrangements.Perform data entry, research, and maintain databases.Handle customer service tasks such as responding to client queries and processing orders.Prepare reports, presentations, and other business documents.Manage social media accounts and update content as needed.Assist with bookkeeping and invoice management.Conduct market research and provide insights.Maintain confidentiality of sensitive information.Requirements:Proven experience as a Virtual Assistant or similar role.Excellent communication skills, both written and verbal.Strong organizational and time-management abilities.Proficiency in Microsoft Office, Google Suite, and project management tools.Familiarity with social media platforms and online marketing tools.Ability to work independently with minimal supervision.High-speed internet connection and a dedicated workspace.Preferred Qualifications:Experience in customer service, sales support, or digital marketing.Knowledge of bookkeeping software such as QuickBooks or Xero.Background in content creation or graphic design