Hospital Assistant - Entry level - non-clinical

Job Description

Hospital Assistant - Entry level - Non-Clinical Company: Salub riousCare Location: Mumbai, Maharashtra About SalubriousCare: SalubriousCare is Mumbai's premier independent medical concierge and patient assistance service. We specialize in providing highly discreet, personalized, and non-clinical support to high-net-worth individuals and their families throughout their healthcare journey. Our mission is to transform complex medical experiences into seamless, comfortable, and stress-free ones, allowing our clients to focus purely on recovery and well-being. The Role: As a Patient Experience Coordinator at SalubriousCare, you are the dedicated, non-clinical advocate and logistical expert for our high-net-worth clients during their hospital stays. You will be their consistent point of contact, ensuring their comfort, managing non-medical details, and facilitating clear communication between the patient, their family, and hospital staff. This role is crucial in delivering the white-glove service our clients expect and deserve. Key Responsibilities: Dedicated Patient Liaison: Serve as the primary, non-clinical contact for our clients and their families within the hospital, anticipating and addressing the ir needs.Seaml ess Logistical Coordination: Mana ge all non-medical aspects of the hospital stay, including appointment schedules, room preferences, visitor coordination, and dietary requirements.Comfo rt & Support: Prov ide compassionate emotional support, assist with personal comfort needs (e.g., fetching items, adjusting surroundings), and maintain a calm, reassuring environment.Facil itate Communication: Ensu re clear and accurate relay of non-medical information and messages between the client, family, and hospital personnel.Disch arge Assistance: Coor dinate all practical aspects of discharge, including transportation, pharmacy needs, and initial follow-up arrangements.Uphol d Discretion: Main tain the highest standards of professionalism, confidentiality, and discretion for our discerning clientele. What We Are Looking For: Minimum of 3-5 years' experience in high-end customer service, luxury hospitality, private client management, or a similar role focused on affluent individuals. Exceptional interpersonal skills, polished communication, and a strong sense of empathy. Proactive problem-solver with meticulous organizational skills and attention to detail. Ability to navigate hospital environments efficiently while maintaining client-focused poise. Fluency in English and Hindi is essential; proficiency in Marathi is a significant advantage. This is a strictly non-clinical role; no medical background is required or expected. Training & Development: Successful candidates will undergo comprehensive, formal training prior to joining our team. This program is designed to equip you with the specialized skills, protocols, and nuanced understanding required to excel in delivering our unique brand of luxury patient experience. Why Join SalubriousCare? Be at the forefront of luxury patient care, directly enhancing the lives of high-net-worth individuals. Enjoy a challenging yet deeply rewarding role where your dedication makes a tangible difference. Work in a dynamic, independent setting focused solely on client satisfaction. Competitive compensation package and opportunities for professional growth within a pioneering service. Show more Show less