Job Description

Role & responsibilities :- In a hotel, a hostess's work revolves around ensuring a smooth and welcoming guest experience, primarily focusing on the front-of-house operations . This includes greeting guests, managing reservations, seating arrangements, and providing initial information about the hotel's services. They act as the first point of contact for guests, setting the tone for their stay and ensuring a positive initial impression. Here's a more detailed look at their responsibilities: Guest Reception and Seating: Greeting Guests: Welcoming guests with a friendly and professional demeanor as they arrive at the hotel. Seating Arrangements: Guiding guests to their assigned rooms or seating areas, considering their preferences and the hotel's layout. Reservation Management: Managing reservations, including booking, cancellations, and special requests, ensuring smooth flow of guest arrival and departure. Waitlist Management: Managing waitlists and providing accurate wait time estimates. Providing Information: Offering assistance and answering questions about hotel facilities, services, and local attractions. Communication and Coordination: Communication Hub: Acting as a central point of contact, relaying information between guests and other hotel staff. Coordination: Working closely with other departments, such as housekeeping, front desk, and food and beverage staff, to ensure seamless guest experience. Guest Feedback: Gathering guest feedback and relaying it to management to improve services. Additional Responsibilities: Maintaining Cleanliness: Ensuring the lobby and surrounding areas are tidy and welcoming. Conflict Resolution: Addressing guest concerns and resolving any issues promptly and professionally. Upselling and Promotion: Promoting hotel services and special offers to enhance the guest experience * *Urgent Job Opening for a 5 Star Hotel * * Job Location * -Marine Drive, Mumbai * Position * -Hostess * Salary * -26 K CTC * Interested can share CV on 7303646404 * If your Friend or juniors are interested for this profile then kindly share their number/Resume to me. Regards HR Aachika Contact-9810287404