Hotel Front Office Supervisor

Job Description

1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 6. Supervise daily shift process ensuring all team members adhere to standard operating procedures. 7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation. 8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. 9. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc. 10. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 11. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Experience: Hotel Front Office : 2 years (Required) Language: English, Hindi & Konkani (Preferred) Location: Vasco Da Gama, Goa (Preferred) Work Location: In person