Hotel Manager

Job Description

Company Description Shilton Hospitality LLP is a diverse hospitality company with business hotels, resto-bars, catering facilities, music festivals, and leisure resorts. The Hotel Manager is responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, efficient operations, and maximum profitability. This role requires a strong leader with excellent customer service skills, financial acumen, and a keen eye for operational details. Key Responsibilities Oversee daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments. Lead, train, and motivate staff to ensure a high level of service and productivity. Manage budgets, financial reporting, and cost control to achieve revenue and profit targets. Develop and implement strategies to increase occupancy, average daily rate (ADR), and guest satisfaction. Ensure compliance with health, safety, and legal regulations. Handle guest complaints and resolve issues promptly and professionally. Collaborate with the marketing and sales team to promote the hotel and attract new business. Monitor and maintain the quality of facilities, amenities, and services. Manage vendor relationships and negotiate contracts. Maintain records, prepare reports, and submit timely documentation to senior management. Requirements Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Proven experience in hotel management or a similar role. Strong leadership and people management skills. Excellent communication and interpersonal abilities. Financial and business acumen with a results-oriented approach. Proficiency with hotel management software (e.g., Opera, Cloudbeds). Knowledge of health and safety regulations and customer service best practices. Flexibility to work various shifts, including weekends and holidays. Show more Show less