Role & Responsibilities:The HR Executive/Generalist will be responsible for managing the daily HR functions to ensure smooth operations and compliance with hotel industry standards.Key Responsibilities:Recruitment & Onboarding: Manage the end-to-end hiring process, including job postings, interviews, and offer rollouts.Conduct new employee orientations and ensure smooth onboarding.Employee Relations & Engagement: Address employee concerns and grievances professionally.Organize employee engagement activities to maintain a positive work culture.HR Policies & Compliance: Implement and enforce HR policies in alignment with labor laws and hotel industry standards.Ensure statutory compliance, including PF, ESI, and gratuity.Payroll & Attendance Management: Process payroll, bonuses, and deductions accurately.Maintain attendance records, leave tracking, and shift scheduling.Performance Management & Training: Assist in performance appraisals and feedback mechanisms.Identify training needs and coordinate employee development programs.HR Administration & Reporting: Maintain employee records and HRMS database.Generate HR reports, track key HR metrics, and provide insights to management.Conflict Resolution & Disciplinary Actions: Handle workplace disputes and ensure compliance with disciplinary policies.Conduct exit interviews and manage employee offboarding processes.Preferred Candidate Profile:Education & Experience:Bachelor's or Masters degree in Human Resources, Business Administration, or a related field.2-5 years of HR experience, preferably in the hospitality industry.Skills & Expertise: Strong knowledge of HR policies, labor laws, and compliance. Experience in recruitment, onboarding, and employee engagement. Proficiency in payroll processing, HR software (HRMS), and Excel. Strong communication, problem-solving, and conflict-resolution skills. Ability to multitask and work in a fast-paced hospitality environment.Preferred Certifications:PGDM/MBA in HR (preferred, but not mandatory).Certification in Labor Laws, Payroll Management, or HR Analytics is an added advantage.

Public Relations Manager: Role & Responsibilities (Hospitality Industry)A Public Relations (PR) Manager in the hospitality industry is responsible for creating and maintaining a positive public image for the hotel, resort, or restaurant, ensuring the brand is portrayed consistently across various platforms. The role involves both strategic and tactical PR initiatives, ensuring effective communication with the public, media, and key stakeholders. Below are the key responsibilities:1. Media RelationsDevelop and maintain strong relationships with journalists, influencers, bloggers, and media outlets.Pitch stories, press releases, and articles to the media to secure positive coverage.Respond to media inquiries and organize press conferences and media visits.2. Brand ManagementOversee the consistent representation of the brand across all communication channels.Ensure all PR initiatives align with the hotels branding strategy, including visual identity, messaging, and values.3. Content CreationWrite and distribute press releases, blogs, articles, and promotional materials.Collaborate with marketing and social media teams to create content that enhances the brand image and promotes events or services.4. Event ManagementPlan and execute promotional events, media briefings, influencer collaborations, and corporate functions.Coordinate with vendors, media, and internal teams to ensure events run smoothly.5. Crisis ManagementDevelop crisis communication strategies to manage any negative publicity or issues that could affect the brands image.Address any customer complaints or negative media coverage in a timely and professional manner.6. Social Media and Online Reputation ManagementManage the hotel’s online reputation across review sites and social media platforms (Tripadvisor, Google Reviews, Instagram, Facebook, etc.).Respond to guest reviews, comments, and feedback, turning potentially negative experiences into positive outcomes.7. Strategic CommunicationWork with senior management to develop communication strategies aligned with the organization’s goals.Ensure internal communication is clear and effective, especially when dealing with employee-related issues.8. Influencer & Blogger OutreachIdentify and collaborate with key influencers and bloggers to promote the hotel or restaurant, leveraging their social media following.Manage influencer campaigns to generate organic content and positive reviews.9. Reporting & AnalyticsMeasure the effectiveness of PR campaigns and media coverage.Provide regular reports to senior management, offering insights and recommendations for improving PR efforts.Preferred Candidate Profile for Public Relations Manager (Hospitality Industry)The ideal candidate for a Public Relations Manager in the hospitality industry should possess a combination of communication, media relations, event management, and hospitality-specific experience. Below is a list of the preferred qualifications and skills:1. Educational BackgroundA degree in Public Relations, Communications, Marketing, or a related field.Advanced courses or certifications in PR or digital media are a plus.2. Experience3-5 years of experience in public relations or communications, preferably in the hospitality or tourism industry.Proven experience in media relations, crisis management, and event planning.Experience working with high-profile clients or in high-traffic hospitality environments (e.g., hotels, resorts, or restaurants).3. SkillsStrong Communication Skills (Written and Verbal): Ability to craft clear, engaging messages and communicate effectively with both media and the public.Media Relations: Established media connections with journalists, influencers, and bloggers in the hospitality space.Event Planning and Management: Proven track record in managing both large-scale events and smaller, intimate PR functions.Crisis Management: Ability to manage PR crises professionally and quickly.Social Media Expertise: Knowledge of current social media trends, platforms, and best practices for engaging with audiences.Brand Awareness: Ability to maintain and elevate the hotel or restaurant’s brand image in public communications.Multitasking: Ability to juggle multiple projects and campaigns while meeting deadlines.Attention to Detail: Ensure all communications and materials are accurate and align with the brand’s messaging.4. Personal TraitsProactive: Self-starter with the ability to anticipate the needs of the brand and take action accordingly.Creative Thinking: Ability to think outside the box and come up with innovative ways to generate positive media coverage and engagement.Adaptability: Ability to adapt to fast-changing environments, particularly during busy seasons or crisis situations.Strong Networking Ability: Comfortable building and maintaining relationships with various stakeholders.5. LanguagesFluency in English is essential; proficiency in Hindi or regional languages (such as Bengali, Tamil, etc.) may be advantageous depending on the location.6. Tech-SavvyProficiency in PR tools, media monitoring tools, and social media platforms.Familiarity with photo editing or video editing software (e.g., Canva, Photoshop, etc.) is a plus.By hiring the right PR Manager with the appropriate qualifications and skills, hospitality organizations can effectively manage their brand’s reputation, promote positive media coverage, and build strong relationships with guests and the media.

Role & Responsibilities: EA Operations (Hospitality Background)As an Executive Assistant (EA) in Operations with a strong background in hospitality, your role will be central to ensuring the seamless operation and management of daily tasks. You will work closely with senior leadership and various departments to support operational processes, enhance productivity, and maintain the highest customer service standards.Key Responsibilities:Administrative Support: Provide high-level administrative support to senior management, including managing schedules, coordinating meetings, and handling day-to-day tasks to ensure smooth operations.Operations Coordination: Oversee operational workflows, assist in managing the logistics of hospitality operations, and ensure timely execution of key projects and tasks.Team Management: Work closely with department heads to facilitate communication, streamline processes, and ensure all operations align with company standards and goals.Guest & Client Relations: Maintain positive guest relationships and ensure that service standards are upheld. You will play a key role in handling guest inquiries, complaints, and feedback efficiently.Budget & Inventory Management: Assist in tracking budgets, monitoring expenses, and ensuring the efficient management of resources, including inventory and supplies.Reporting & Documentation: Prepare reports, presentations, and documents for management, ensuring accuracy and timely submission of operational performance data.Event Management: Assist with organizing and overseeing operational aspects of hospitality events, including guest services, catering, logistics, and staffing coordination.Compliance & Standards: Ensure that all operations comply with internal policies, industry standards, and local regulations.Preferred Candidate Profile:Experience: Minimum 3-5 years of experience in operations management, with a strong focus on hospitality industry roles such as event coordination, front desk management, or guest services.Skills:Excellent organizational and multitasking abilities.Strong communication skills, both written and verbal.Proficiency in Microsoft Office Suite and other operational management software.Ability to work under pressure and prioritize tasks effectively.Strong attention to detail and problem-solving skills.Qualifications: A degree in Hospitality Management, Business Administration, or a related field is preferred.Personality Traits: Highly motivated, proactive, and adaptable. A natural problem-solver with a customer-first attitude and the ability to work in a fast-paced, dynamic environment.Language: Fluency in English; additional languages are a plus.