Hotel Receptionist

Job Description

Job Summary: We are looking for skilled and courteous Female Receptionist to manage our front desk operations, provide exceptional guest service, and ensure a seamless check-in/check-out experience. Key Responsibilities: 1. Welcome and register guests: Provide a warm and professional welcome, register guests, and assign rooms. 2. Manage front desk operations: Answer and direct phone calls, respond to emails, and handle guest inquiries. 3. Check-in/check-out: Process guest check-ins and check-outs efficiently and accurately. 4. Room assignments and key management: Assign rooms, manage key cards, and ensure secure key storage. 5. Guest services: Provide information on resort amenities, services, and local attractions. 6. Handle guest complaints and concerns: Resolve guest issues promptly and professionally. 7. Maintain accurate records: Update guest information, room assignments, and other relevant records. 8. Collaborate with other departments: Work closely with housekeeping, food and beverage, and other departments to ensure seamless guest experiences. 9. Maintain a clean and organized front desk area: Ensure the reception area is tidy, organized, and reflective of the resort's high standards. Requirements: 1. Education: High school diploma or equivalent required; post-secondary education in hospitality or a related field is an asset. 2. Experience: 1-2 years of experience in a front desk or reception role, preferably in a hospitality environment. 3. Skills: - Excellent communication and interpersonal skills. - Proficient in property management systems (PMS) and Microsoft Office Suite. - Strong organizational and time management skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Friendly and approachable demeanor. 4. Availability: Stationed at Resort Job Types: Full-time, Contractual / Temporary Contract length: 6 months Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Day shift Evening shift Morning shift Night shift Supplemental Pay: Performance bonus Ability to commute/relocate: Dirang, Arunachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Work Location: In person