Hotel Receptionist

Job Description

We are looking for a friendly, organized, and professional Guest House Receptionist to be the face of our guest house. You will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, and providing outstanding customer service to ensure a comfortable and pleasant stay for all our guests. Key Responsibilities: Greet and welcome guests in a warm and courteous manner Manage guest check-in and check-out procedures efficiently Answer phone calls, respond to inquiries, and handle reservations Maintain guest records and process payments accurately Provide information about the guest house facilities, local attractions, and transport options Address guest complaints or issues promptly and professionally Coordinate with housekeeping and maintenance teams Maintain a clean and organized reception area Perform basic administrative tasks as needed Requirements: Proven experience in a receptionist or front desk role (hospitality experience preferred) Excellent communication and interpersonal skills Basic computer skills (knowledge of reservation systems is a plus) Ability to multitask and stay calm under pressure Customer-focused with a positive attitude Flexible with working hours, including weekends and holidays Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Work Location: In person