Job Description

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards. Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8% Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions. What you ll get to do You are an Independent Contributor and a self-starter, involve oneself and tactically drive all business partnering areas for the function(s) you support. Demonstrate a strong understanding of Business you will support along with their priorities, culture, and challenges. You are someone who drives the execution of strategic projects and derives insights for potential strategic projects. Segment employees into cohorts based on tenure, talent, or team. Conduct focused discussions to gather feedback. Analyze and address common themes with tailored action plans Incorporate insights from both offline employee pulse surveys and platform data to understand employee sentiment and identify areas for improvement. Conduct employee exit interviews to gather information about reasons for resignation, explore retention strategies, and document these insights to inform attrition tracking and prevention efforts Utilize MIS, data reporting, and visualization to extract meaningful insights that inform strategic decision-making for business leaders. Ensure data accuracy across systems and regularly review reports to maintain reliability. Collaborate with employees to facilitate their understanding of the PMS process and career development, ensuring alignment with the Whatfix Program Calendar. Additionally, you will partner with HRBPs to design and implement HR initiatives that support business objectives, focusing on talent management, organizational development, employee engagement etc. Lead and support initiatives to cultivate a healthy, collaborative, and supportive work environment for the Business Unit. Organize and implement team-building activities to strengthen team cohesion, collaboration, and morale. Own the recognition and reward process end to end, including nominations till RR events, to acknowledge employee achievements and contributions Ensure consistent implementation of HR policies and procedures according to legal requirements and organizational guidelines. Adherence to policies, procedures, and legal requirements while handling grievances and concerns. Promote ethical behavior and professional conduct among all employees. Stay informed about global compliance, legal, and benefits requirements to maintain a compliant and ethical workplace Collaborate with managers to address employee relations issues, including conflict resolution, disciplinary actions, and grievance handling What you should have Solid experience in a fast-paced, high-growth technology company Strong research skills, Self-directed and proactive, should be able to handle ambiguity Able to handle confidential sensitive information with discretion Model the behaviours of a true team player and be a guardian of the Whatfix culture