HR Service Specialist

Job Description

Position Summary Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions. Position Responsibilities: Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR. Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service. Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments. Acts as a key advisor to the teams operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and workers compensation. Develop and maintain comprehensive knowledge of all HR services processes Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements. Participate in new system implementations impacting or requiring expertise from HR Operations Assist in data gathering, reporting and metrics. Qualifications & Requirements: A full-time bachelors degree in business, Computers, Human Resources, or related field. 2-5 years of experience in HR services or operations. Proficiency in HR management software (preferably Workday) and Microsoft Office. Strong customer service skills Strong collaborator with all HR areas Excellent communication and interpersonal skills. High level of discretion and confidentiality while handling sensitive information. Ability to handle multiple tasks concurrently Preferred Attributes: Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems Experience in a Call Center environment is a plus Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid