Designation:- Service EngineerEducation:- Diploma/ PG Diploma in Plastic/Tooling (CIPET. IGTR,NTTF)Experience:- 3-5 years with Injection molding Process / Mold Try-outs with troubleshooting /Tool Making & Tool Maintenance. Job Location:- PuneMust have:- Driver's license and Two WheelerJob Description:- Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctlyProvide technical support and training at customer site on how to use and maintain the system.Perform maintenance and provide customer support.Diagnose problems and come up with solutions to repair them.Fill out detailed reports and keep records on services that have been performed.Explain issues with HRS systems and repairs to customersEstablish and develop a strong working relationship with customer. You will represent our company in the field.Comply with all safety procedures and policies establishedActively interface with customers at all levels. Ensure customer satisfaction through verbal and written communicationProject a positive and confident attitude focused on meeting and exceeding customer expectationsAble to conduct formal meetings with customer management personal We Value: Knowledge of various types of Polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PETCritical thinking and troubleshooting skills; capable of learning available analysis tools to solveBe able to work effectively both individually and with a group without need of direct supervisionProvide occasional vacation coverage and 7 X 24 emergency support to customer and other techniciansMust be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaceBe able to relocate within India if requiredPersonal Profile:Good communication skills both written and verbal.Strong problem-solving skills.Availability to travel as needed.Customer-oriented mindset.Ability to work effectively in a team environment.