Human Resource Manager

Job Description

Job Description Position: Manager- Human Resources Reports To: Chief Executive Officer Key Responsibilities: 1. Workforce Structure and Planning • Define and maintain clear roles, responsibilities, and hierarchical structures for all hospital employees. • Ensure departmental staffing patterns are well-documented, visibly displayed, and regularly updated. • Support department heads in preparing weekly/monthly rosters to ensure adequate coverage and service continuity. 2. Recruitment and On boarding • Design and implement a competitive, transparent recruitment process in alignment with hospital standards. • Collaborate with department heads to ensure timely hiring and proper placement of qualified personnel. • Establish a structured orientation program to familiarize new staff with the hospitals policies, values, and work culture. 3. Job Descriptions and Staff Clarity • Ensure every employee has a documented job description, explained in detail where required, especially for staff with literacy challenges. • Regularly review and update job descriptions in consultation with relevant supervisors. 4. HR Policy Development and Implementation • Develop comprehensive HR policies, code of conduct, and employee handbooks in line with organizational values and labour laws. • Ensure policies are well-communicated and consistently implemented across departments. 5. Performance Management • Oversee the hospital-wide annual appraisal process, ensuring timely, fair, and effective performance evaluations. • Ensure all supervisors are trained in using the performance review system. • Monitor probationary evaluations for new staff and facilitate necessary feedback/improvement plans. 6. Training and Capacity Building • Collaborate with department heads to identify training needs across clinical, managerial, and support functions. • Coordinate internal and external training sessions to strengthen staff capabilities and service quality. • Maintain records of training programs and staff development outcomes. 7. Attendance, Leave & Disciplinary Management • Implement and monitor an effective leave management and attendance tracking system. • Enforce discipline through structured procedures, ensuring fairness and confidentiality. • Develop mechanisms to address and resolve client complaints against staff, in coordination with relevant authorities. 8. Records Management and Confidentiality • Ensure personnel files are accurate, up-to-date, and securely stored. • Maintain confidentiality of employee data and handle sensitive information with discretion. 9. Compensation and Benefits • Develop and periodically review compensation and benefits strategies in consultation with the CEO and hospital leadership. • Ensure salary structures are aligned with roles and responsibilities while remaining competitive within the sector. 10. General Responsibilities • Provide strategic HR inputs to the hospital leadership team. • Ensure compliance with all relevant labour laws and statutory obligations. • Perform any additional tasks or responsibilities as assigned by the CEO or Core Committee. Qualifications and Experience • MBA/ PGDM in Human Resource Management. • Minimum 710 years of progressive HR experience, including 3+ years in a leadership role. • Prior experience in a hospital or healthcare organization is preferred. • Strong leadership, communication, organizational, and problem-solving skills. • Knowledge of labour laws, HRMS tools, and healthcare HR best practices.