Responsibilities Respond to customer requests by phone, email, or chatProvide clear instructions to customersTroubleshoot technical issuesDocument customer issuesMonitor and maintain systems and networksDiagnose and troubleshoot system and network problemsInstall, diagnose, repair, maintain, and upgrade computer systemsConfigure operating systemsDesign computer systemsTrain people on how to use different systemsSkills and qualifications Strong technical expertiseExcellent programming skillsAbility to troubleshoot complex problemsExperience with industry-standard techStrong lateral-thinking skillsAbility to work independentlyCapacity to identify underlying issues if unclearAdditional responsibilities Follow up with clients to ensure their computer systems are functioning properlyPrepare prompt, accurate reportsDocument technical knowledge in the knowledge databaseHelp companies deploy new software or hardware systemsMahalakshmi 8056905397