OverviewWe are seeking a Product Operations Specialist to support operational excellence and optimize workflows across our product development lifecycle (PDLC). This role focuses on driving efficiency, streamlining processes, and supporting cross-functional collaboration between teams such as product, engineering, marketing, sales, and customer success. You’ll help ensure projects stay on track, data-driven insights inform decision-making, and product teams are equipped with the tools they need for success. ResponsibilitiesProgram & Project Support: Assist with the execution of product initiatives, supporting both tactical and strategic projects. Help implement frameworks that drive operational scalability and standardize product workflows. Track project timelines and ensure alignment with organizational goals.Process Optimization: Identify process bottlenecks and recommend solutions to improve product development workflows. Support the continuous improvement of product operations and ensure best practices are followed.Cross-Functional Coordination: Facilitate collaboration between product, engineering, and customer-facing teams to keep projects aligned. Support change management initiatives by helping teams adapt to new tools and processes.Data-Driven Decision Support: Maintain dashboards and reports to monitor key performance indicators (KPIs). Process PLDC metrics as needed Leverage tools like Pendo, Tableau, or JIRA to deliver actionable insights for the product team.Operational Support: Manage day-to-day operations in systems like JIRA, Aha, Confluence, and Pendo. Provide administrative support for product lifecycle management tools and help maintain documentation.Customer Insights & Product Launches: Gather and analyze customer feedback to help inform product strategies. Assist in planning and executing product launches, ensuring cross-functional readiness.Documentation & Best Practices: Maintain up-to-date documentation, playbooks, and operational guidelines for the product team. Qualifications 2–4+ years of experience in product operations, project management, or a related role in SaaS/technology. Familiarity with tools such as JIRA, Aha, Confluence, and Pendo (administrative experience is a plus). Strong organizational skills with the ability to manage multiple projects simultaneously. Experience creating dashboards and analyzing data using platforms like Tableau, Looker, or similar tools. Strong communication skills and the ability to collaborate with cross-functional teams. A detail-oriented mindset with strong problem-solving skills.