About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The Sr. Manager IT Applications is a pivotal role that combines technical leadership with operational management to ensure the successful delivery of engineering projects and initiatives. Reporting to the Head - IT, this role oversees multiple engineering teams, drives the development and implementation of innovative technologies, and ensures alignment with organisational objectives. The Senior Engineering Manager is also responsible for fostering collaboration, ensuring operational efficiency, and delivering scalable, secure, and high-performing solutions Key accountabilities Technical Leadership: Project Management: Team Development and Leadership: Operational Oversight: Collaboration and Communication: Security and Risk Management: Required experience SKILLS AND ATTRIBUTES: Any IT Graduate (BCA/MCA/B. Tech IT with Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams. Candidates with good experience with SDLC 12-15 years of experience in software development, with at least 5+ years in engineering management or a leadership role Expertise in full-stack architecture, cloud platforms (preferably AWS), and modern development frameworks Strong track record of delivering complex engineering projects and managing cross-functional teams. Hands-on experience with .NET, MVC, .NET Core, Web API, SQL Server, and cloud services such as AWS SQS, SNS, and Lambda Mandatory 3+ years of people management experience required. Strong problem-solving and decision-making capabilities, with a focus on delivering results. Exceptional communication skills, both written and verbal, for effective collaboration with technical and non-technical stakeholders. Strategic and analytical mindset, with a detail-oriented and proactive approach

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose We are looking for an experienced PostgreSQL DBA with overall experience of 5 years and at least 3 years of relevant experience, including managing PostgreSQL databases in a cloud environment, preferably AWS. As a PostgreSQL DBA, you will be responsible for the full lifecycle management of our database infrastructure on AWS. This role involves designing, developing, enhancing, and monitoring all production and non-production databases within our technical architecture. You will play a key role in ensuring database reliability, performance optimization, and scalability while collaborating with cross-functional teams to support critical business applications. A strong understanding of PostgreSQL architecture, high availability solutions, and database performance tuning is essential. Experience with observability tools like Splunk is a plus. Key accountabilities Design, deploy, and maintain PostgreSQL databases in AWS, ensuring high availability, scalability, and security. Monitor and manage production and non-production databases for performance, reliability, and uptime. Optimize database queries, indexing strategies, and schema designs to improve performance. Perform database maintenance tasks such as VACUUM, REINDEXING, and ARCHIVING to enhance database efficiency. Lead efforts in automating database monitoring, maintenance, and deployments. Implement and manage backup, recovery, and disaster recovery strategies. Conduct developer SQL code reviews to ensure query optimization and best practices before production release. Performing database migrations from one environment to another Develop and maintain scripts using Python, Shell scripting for database automation and administrative tasks. Utilize observability tools like Splunk, AWS CloudWatch to monitor database health and performance. Collaborate with cross-functional teams including developers, CloudOps, DevOps and leadership to support database operations. Required experience Minimum 5 years of experience as a Database Administrator (DBA). At least 3 years of hands-on experience managing PostgreSQL databases in AWS. Strong understanding of PostgreSQL database architecture, high availability, and replication strategies. Experience with AWS Aurora RDS and related AWS services. Hands-on experience in database performance tuning and query optimization. Experience in database backup, recovery, and disaster recovery planning. Strong knowledge of SQL, indexing strategies, and query execution plans. Experience in scripting and automation using Python, Shell scripting. Experience with observability tools like Splunk, AWS CloudWatch is an added advantage. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration skills.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services. Key accountabilities Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance. Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly. Required experience Experience in a sales or customer service driven environment, including achieving individual and team based targets. Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes. Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role. Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services. Key accountabilities Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance. Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly. Required experience Experience in a sales or customer service driven environment, including achieving individual and team based targets. Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes. Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role. Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose IDP has completed the first phase of its digital transformation which has directly contributed to the massive acceleration in the world s leading Edu-Tech business helping students fulfil their lifelong learning opportunities at the world s top universities. Our transformation journey is far from complete, and we have an exciting range of projects utilizing our latest generation SAP SaaS suite of tools, SAFE agile, AWS integration and microservices landscape and our in-house development experts. We have an exciting opportunity for a Senior Quality Engineer - Performance to assist in the delivery of major business transformation programs. You will work in a multi-national virtual team to ensure the delivery of high-quality services, systems and applications in a pivotal role, working closely with the business and technology functions, and Program teams, to execute testing and quality assurance activities. You are thorough and methodical, with a passion for the art of testing, with a fundamental commitment to the Customer, security, automation, and quality. You ll thrive on delivering value to Customers and positioning projects for successful and smooth transition to operations. You love technology, are continuously learning and extending your knowledge of best practice, the business and Customer value of technology innovations. You are someone who is energised by being a critical member of a high performing team, personally producing outcomes that accelerates the Company agenda to empower our customers. Deliverables Design, develop, and execute performance test plans and scripts using JMeter. Conduct load, stress, and endurance testing on web, Mobile APP and API-based applications. Analyze performance test results, identify bottlenecks, and provide recommendations for optimization. Collaborate with developers, DevOps, and QA teams to integrate performance testing into CI/CD pipelines. Monitor performance tests and analyse the behaviour from different regions. Generate comprehensive test reports, document findings, and suggest performance improvements. Develop reusable test frameworks and scripts to enhance efficiency. Stay up-to-date with the latest trends and best practices in performance testing. Knowledge in Silk Performer/Load runner will be added advantage. Competencies With the below core skills... Performance Testing Skills - Ability to understand the system architecture of the application under test. Ability to explore all aspects of performance test through UI, APP, API and the backend. Ability to learn the application through exploration. Building Relationships - Able to develop effective relationships with all IDP staff and be recognised as providing a supporting role. Communication - Good communication skills suitable for the liaison with departmental staff and senior colleagues. Demonstrate good communication, both orally and in writing, with colleagues, clients and customers including producing reports, preparing, organising and delivering presentations using appropriate tools and techniques. Teamwork - Able to contribute effectively towards the objectives of a team, and be able to share knowledge, ideas and information. Aware of the needs, objectives and constraints of those in other disciplines and functions.

About IDP Role purpose The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services. Key accountabilities Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance. Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly. Required experience Experience in a sales or customer service driven environment, including achieving individual and team based targets. Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes. Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role. Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services. Key accountabilities Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance. Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly. Required experience Experience in a sales or customer service driven environment, including achieving individual and team based targets. Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes. Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role. Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose To provide an effective and efficient Service Desk service as a central point of contact between our Internal and External customers and the Information Services for the reporting and resolution of Incidents and Service Requests Key accountabilities Call Management: Call logging, classification, Prioritisation and assignment Case Management Incident & Request Management: Resolution of Incidents Fulfilment of Service Requests Provide user notifications and general announcements upon service degradation and outages (planned & unplanned) Update the service management system upon changes made to Configuration Items (CIs) Systems Operations: System Health Checks Perform Systems or Business Applications monitoring Tasks Knowledge Management: Contribute knowledge management articles to IS portal(s) for User and Technical Support Customer Relationships: Respond promptly to any issues that directly impact the customers experience Ensure a friendly, open, professional manner is maintained always. Administration: Generate and analyze required metric reports Assist with the communication, managing compliance with and maintenance of IDP s IT Policies and Procedures Required experience WHAT Were LOOKING FOR Minimum 3 years of experience in effectively working on a company service desk and in involving coordination and interaction with business users via different modes of communication. Have working experience in rendering Application support, not limiting in Identify, evaluate, prioritize, and resolve user requests and issues. An IT undergraduate degree from a recognized college or university ITIL Certification at Foundation level Strong understanding of Windows 10 Operating Systems Strong understanding of Microsoft Office 2016 Client and Web Access Experience in Supporting Office 36, SharePoint, One drive, MS Teams Basic understanding of Microsoft Active Directory and Microsoft Exchange Solid PC networking concepts understanding Installation and configuration of PC peripherals The ability to troubleshoot and resolve desktop issues Analytical and Problem-solving Skills Strong and fluent communication skills in English (verbal and written) The ability to both takes direction and work independently in a fast-paced environment Strong time management and the ability to manage shifting priorities Willing to support a 24x7x365 work environment with 8.5-hour rotational shift and rotational week off

IDP Connect is looking for Senior Software Engineer to join our dynamic team and embark on a rewarding career journey Develop high-quality software design and architecture Identify, prioritize and execute tasks in the software development life cycle Develop tools and applications by producing clean, efficient code Automate tasks through appropriate tools and scripting Review and debug code Perform validation and verification testing Collaborate with internal teams and vendors to fix and improve products Document development phases and monitor systems Ensure software is up-to-date with latest technologies Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members. Contribute to the ongoing evolution of the existing content supply portfolio of applications and services. Design, develop, modify, implement, and support software components anywhere in the software stack. Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions. Remain current on new technologies and available vendor packages; evaluate and make recommendations as necessary. Assist in task planning, estimation, scheduling, and staffing. Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities. Determine process improvements, best practices, and develop new processes. Work in close partnership with cross-functional teams and management.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose We are looking for an experienced PostgreSQL DBA with overall experience of 5 years and at least 3 years of relevant experience, including managing PostgreSQL databases in a cloud environment, preferably AWS. As a PostgreSQL DBA, you will be responsible for the full lifecycle management of our database infrastructure on AWS. This role involves designing, developing, enhancing, and monitoring all production and non-production databases within our technical architecture. You will play a key role in ensuring database reliability, performance optimization, and scalability while collaborating with cross-functional teams to support critical business applications. A strong understanding of PostgreSQL architecture, high availability solutions, and database performance tuning is essential. Experience with observability tools like Splunk is a plus. Key accountabilities Design, deploy, and maintain PostgreSQL databases in AWS, ensuring high availability, scalability, and security. Monitor and manage production and non-production databases for performance, reliability, and uptime. Optimize database queries, indexing strategies, and schema designs to improve performance. Perform database maintenance tasks such as VACUUM, REINDEXING, and ARCHIVING to enhance database efficiency. Lead efforts in automating database monitoring, maintenance, and deployments. Implement and manage backup, recovery, and disaster recovery strategies. Conduct developer SQL code reviews to ensure query optimization and best practices before production release. Performing database migrations from one environment to another Develop and maintain scripts using Python, Shell scripting for database automation and administrative tasks. Utilize observability tools like Splunk, AWS CloudWatch to monitor database health and performance. Collaborate with cross-functional teams including developers, CloudOps, DevOps and leadership to support database operations. Required experience Minimum 5 years of experience as a Database Administrator (DBA). At least 3 years of hands-on experience managing PostgreSQL databases in AWS. Strong understanding of PostgreSQL database architecture, high availability, and replication strategies. Experience with AWS Aurora RDS and related AWS services. Hands-on experience in database performance tuning and query optimization. Experience in database backup, recovery, and disaster recovery planning. Strong knowledge of SQL, indexing strategies, and query execution plans. Experience in scripting and automation using Python, Shell scripting. Experience with observability tools like Splunk, AWS CloudWatch is an added advantage. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration skills.

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience