Role: Team Lead BPO Operations (GDS / Travel )Location : Bangalore Must have (GDS / Travel / OTA )Job Description:Manage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team membersFloor support and handling escalationsManage and achieve IC targetsMaintain AHT levels as per the given targets for different tenure bucketBasic knowledge of computers and MS excelwe need International Process handling expExperience in handling a team and ability to manage team members and subordinates - PreferredStrong supervisory skillsExcellent written and verbal communication skills in EnglishOrganized and MethodicalFlexible for 24*7 environment5 days workingWork From Office IGT is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace

Profile Summary:IGT Solutions is Looking for HRBP(Head) for Pune location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners.CANDIDATES SHOULD BE WELL VERSED IN READING , WRITING AND SPEAKING MARATHIJob Description:Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TATEnsure compliance to labor lawsImplementation of the Discipline Policy and Code of ConductAttrition at 5% or belowWork on Employee Engagement through cross-function teamsFacilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures.Ensure timely sign-offs of KRAs from new employees and role movementsCoordinate and ensure timely completion of half-year and annual Performance appraisalsTrack and monitor adherence to training plan for the processConduct exit interview for employeesCollate exit survey data and report on a monthly basis trends and action to be takenEmployee RetentionBranding & IntelligenceEnsure adherence to the Security Policy and Disciplinary PolicyEnsure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning AgreementQualificationGraduate of any Bachelors degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelors degree with experience in HR and at least 10 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industryCandidate must be proficient in MS Office, has strong analytical and problem-solving skills and has basic knowledge of labor laws and can facilitate engagement action planning.Must have an excellent verbal and written communication skills and ability to manage multiple tasks and deadlines.Candidate can also resolve effectively and efficiently the queries concerns of employees about the respective vertical/process and track/report query resolution.Amenable to work onsite in Pune City, in a flexible in shifting or rotational schedule within 24/7 work hours.

Position: Senior Executive HRBP Location: Bangalore Employment Type: Full-TimeJob Summary:We are looking for a dedicated and professional Senior Executive HRBP to join our team in Bangalore. In this role, you will be responsible for handling employee queries, ensuring compliance with HR policies, and supporting employee engagement initiatives within the organization. You will be a key player in maintaining a positive and efficient work environment while managing various HR-related activities.What You Would Be Doing?Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process, and track/report query resolution Turnaround Time (TAT).Compliance: Ensure strict adherence to labor laws, security policies, disciplinary policies, and the company's code of conduct.Discipline & Code Enforcement: Implement and enforce the Discipline Policy and Code of Conduct across the organization.Attrition Management: Maintain employee attrition at 5% or below.Employee Engagement: Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress.KRA Sign-offs: Ensure timely sign-offs of Key Result Areas (KRAs) from new employees and those undergoing role movements.Performance Appraisals: Coordinate and track the timely completion of half-year and annual performance appraisals.Training Plan Adherence: Monitor and track adherence to the training plan for the assigned process/team.Exit Interviews: Conduct exit interviews, analyze trends from exit survey data, and suggest necessary actions to improve retention.Employee Retention: Implement retention strategies and actively work on improving employee satisfaction and loyalty.Branding & Intelligence: Support employer branding initiatives and gather market intelligence to enhance the organization's attractiveness as an employer.Policy Adherence: Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business.Additional Knowledge: Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment).Qualifications:Education: Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field.Experience: Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred.Skills:Proficiency in MS OfficeStrong analytical and problem-solving skillsBasic knowledge of labor laws and ability to facilitate engagement action planningExcellent verbal and written communication skillsAbility to manage multiple tasks and meet deadlinesAbility to resolve employee queries effectively and efficiently and track query resolution metricsWork Availability:Ability to work onsite in Bangalore and be flexible with shifting or rotational schedules within a 24/7 work environment.What You Will Be Signing Up For?Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career developmentPromising career progressionComprehensive training and development throughout your tenureWorld-class work culture, you would not want to miss!This position is an excellent opportunity for those looking to take on an HR leadership role with a focus on employee engagement, retention, and compliance. The ideal candidate will be proactive, process-driven, and committed to fostering a positive work environment. You can also share your resume on sameer.gandhi@igtsolutions.comNOTE - LOOKING FOR CANDIDATES ONLY FROM BPO INDUSTRY SETUP

Job Summary: -We are looking for a dedicated/ professional and detailed oriented CCR for a Banking Process. This role involves providing customer service support and upselling on calls for banking process. What would you be doing?Provide delightful customer experienceSolving customer queriesWhat we are looking for?Graduates (Any Stream)Fresher/ Experience (customer service experience preferred)What you will be signing up for?Promising career progressionBest in industry compensationTransport facility (one side during dark hours)Comprehensive training and development throughout your tenureWorld class work culture, you would not want to miss! Meet HR Ritika for Interview

Contact- HR AKSHIT- Drop your cv on Whatsapp(8376909909) Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries.Who we are looking for?Graduates and Undergraduate can applyVoice and Non Voice candidates.Candidate should be agree for Rotational Night shifts.Freshers are eligible for this role.Good Spoken & English/HindiComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling EtiquetteWhat you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progressionBest in industry compensationTransport facility Comprehensive training and development throughout your tenureWorld class work culture, you would not want to miss!Interested candidate can come for Direct Walkin interview.Contact- HR AKSHIT- Drop your cv on Whatsapp(8376909909)Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru DronacharyaTiming: 10:00am- 3pm

Position : Team Lead (International Domain/OTA/Travel/Hotel Reservation/ GDS) Location : Bangalore Process : International Work Mode : Work From Office 5 days working / Rotational Shifts & Rotational Week OffRoles and ResponsibilitiesManage team of 15 20 Team MembersManaging Team Performance Productivity // Quality // Shrinkage // AttritionCoaching new team membersReview processes and come up with recommendation which can help to improve overall performance / CSATIdentify TNI and bridge process gapsWeekly monitoring and coaching to team membersFloor support and handling escalationsManage and achieve IC targetsMaintain AHT levels as per the given targets for different tenure bucketBasic knowledge of computers and MS excelwe need International Process handling expExperience in handling a team and ability to manage team members and subordinates - PreferredStrong supervisory skillsExcellent written and verbal communication skills in EnglishOrganized and MethodicalFlexible for 24*7 environment5 days workingWFO It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Key Responsibilities:-Architecture Design: Develop and maintain enterprise architecture frameworks that support business strategies and goals, focusing on data engineering and generative AI initiatives.Data Strategy: Define and implement data management strategies, including data governance, quality, and integration, ensuring that data assets are accessible and actionable.Generative AI Implementation: Collaborate with cross-functional teams to identify opportunities for generative AI applications, guiding the development and integration of AI solutions into existing systems.Stakeholder Collaboration: Work closely with business leaders, data engineers, and software developers to understand requirements and translate them into architectural solutions.Technology Evaluation: Assess and recommend tools and technologies that enhance data processing capabilities, machine learning models, and AI applications.Best Practices Development: Establish best practices for data engineering processes, including ETL (Extract, Transform, Load), data pipelines, and AI model deployment.Compliance and Security: Ensure that data architecture complies with industry standards and regulations, emphasizing data privacy and security protocols.Documentation and Communication: Create detailed architectural documentation and communicate architecture decisions to stakeholders at all levels of the organization.QualificationsEducation: Bachelors degree in Computer Science, Information Technology, Data Science, or a related field; Master’s degree preferred.Experience:10+ years of experience in enterprise architecture, data engineering, or a related field.Strong understanding of data modeling, data warehousing, and data lakes.Experience with Generative AI frameworks and tools (e.g., OpenAI, TensorFlow, PyTorch).Technical Skills:Proficiency in programming languages such as Python, Java, or Scala.Knowledge of big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure, Google Cloud).Familiarity with data visualization tools (e.g., Tableau, Power BI) and machine learning libraries.Soft Skills:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills, capable of conveying complex concepts to non-technical stakeholders.Proven ability to lead and influence teams in a collaborative environment.BenefitsCompetitive salary and performance-based bonusesComprehensive health, dental, and vision insuranceRetirement savings plan with company matchOpportunities for professional development and continuous learningFlexible work arrangements

Position : AM QualityLocation : Pune, Viman Nagar24*7, OnsiteOTA OR AIRLINES OPERATIONSJOB PURPOSE:The Quality Manager oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by IGT to further drive reliability and consistency of operations procedures and protocols.PRINCIPLE ACCOUNTABILITIES:Oversees and manages the Quality Control teamManage the Continuous Improvement of the Quality Control TeamSupport activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance reviewsLead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing themConduct Root Cause Analysis for problem contracts Perform as a "Recovery Resource" on problem contractsAvailable to be leveraged as a resource (if available capacity) for Project/Program Management mobilizationDevelop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment processDevelop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertiseDriving reporting and analytics requirements for Quality Assurance managementFacilitate and administer Quality Assurance performance/recognition feedbackParticipate in program development and continuous improvement initiativesAssist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiativesProvide clear governance on quality tasks relative to insights generation and innovationEnsure quality measures align with program outputs or SLAsEnsures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvementCreate developmental road maps for Quality personnel Proactively Communicate relevant observations or findings with all stakeholdersEstablish standardization and documentation of team processes and procedures.EDUCATIONAL QUALIFICATIONS & EXPERIENCE :Bachelor's Degree holder, but also open to undergraduates with strong related experienceNeeds to have 3 5 years of experience as AM QualityMust have at least 10 years overall experience and 5 years solid leadership experienceCan identify and assess complex problems for area of responsibility.Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.Requires adherence to strategic direction set by senior management when establishing near-term goalsMust have extensive work experience in QACan interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach.Project management experience is a plus.FUNCTIONAL COMPETENCIES Leadership and Managerial AbilitiesAnalytical and Methodical AbilitiesProblem Solving AbilityCustomer ManagementCoordination / Team WorkBusiness and Commercial AcumenBuilding and Nurturing PartnershipsBEHAVIORAL COMPETENCIES Achieve ResultsService & Delight your customersCollaborate and Partner with othersEngage, Inspire and Develop PeopleNurture Innovation & Lead ChangeThink Like an EntrepreneurSKILLS, OTHER ABILITIES :Excellent people and team management skillsExcellent analytical and problem-solving skillsExcellent oral and written communication skillsInitiative, independent, and customer focusedFocused towards compliance with clients policies and proceduresExcellent in managing workflows and forecasting and mitigating risksExcellent in operational excellenceLead and coach the Team Leads and Assistant Managers on process knowledge and team managementExcellent in handling customer escalationsExperience in International BPOShould know about the key Quality concepts, methodologyHigh Statistical & Analytical SkillsShould have demonstrated ability to take decisions in high risk environmentShould be able to Manage client interactionKnowledge of GDS/CRS (Reservations/ Ticketing/ Fares)Exposure on ISO 9001, 27000 implementation & audits preferredLean certification & ISO lead auditor certification is preferredPERSONAL CHARACTERISTICS & BEHAVIOURSOrganized and MethodicalAbility to Multi TaskAbility to train and mentorFlexible and adaptive to work schedulesNo criminal recordsNo active violations and/or disciplinary memosHas positive behaviour and backgroundHigh level of integrity, judgment, accountability, and follow-throughIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Role Summary:We are seeking a skilled for Workforce Management Manager (WFM) to oversee capacity planning, scheduling, forecasting, real-time management, and reporting for the Business Process Outsourcing (BPO) operation. The ideal candidate will be responsible for ensuring that all required KPIs are met, managing operational efficiency, and driving improvements across multiple areas of workforce management.What You Would Be Doing:• Capacity Planning, Scheduling & Forecasting:Managing the overall WFM process, including capacity planning, scheduling, and forecasting to ensure that operations meet demand and perform at optimal levels. You will be responsible for the accuracy and timeliness of reports in these areas.• Real-Time Management & Reporting:Monitoring real-time performance, managing outage scenarios, and providing immediate solutions to avoid disruptions in service. You will also handle the delivery of Management Information System (MIS) reports, ensuring accuracy and alignment with business requirements.• KPI Monitoring & Performance Tracking:Continuously monitoring key performance indicators (KPIs) to ensure targets are met. This includes the daily tracking of performance, identifying outliers, and taking corrective actions to improve efficiency and meet business goals.• Client Management & Stakeholder Communication:Managing both internal and external client relationships by ensuring that the operational requirements and SLAs are met. Engaging with stakeholders regularly to discuss performance, challenges, and improvements.• Ad-hoc Requirements & Issue Resolution:Managing any ad-hoc requests from operations or other departments. Proactively identifying potential issues or risks that may affect performance or revenue and implementing solutions to address them.• Data Integrity & Analysis:Maintaining data accuracy and integrity across all WFM systems. You will be responsible for high-level data analysis, including generating dashboards and ad-hoc reports, ensuring data is consistent and reliable.• Outlier & Efficiency Management:Managing outlier situations across all efficiency parameters, ensuring that any deviations are addressed immediately to maintain operational effectiveness.• Tool Management & Process Improvement:Using WFM tools (IEX, Avaya, Variant, Blue Pumpkin) to improve forecasting, scheduling, and reporting processes. Continuously improving the use of these tools to enhance overall operations.Qualifications:• Education: Graduate in any discipline.• Experience: Minimum 1-2 years in a WFM Manager role or similar position within the BPO environment.Skills:• WFM Knowledge: Strong understanding of WFM functions such as planning, scheduling, forecasting, and reporting.• Tool Expertise: Experience using WFM tools like IEX, Avaya, Variant, or Blue Pumpkin.• Data & Analytical Skills: Strong analytical skills with the ability to handle large datasets, identify trends, and provide actionable insights.• Excel Proficiency: Advanced Excel skills and the ability to upskill the team in Excel, including creating reports and data visualizations.• Communication: Excellent communication skills, particularly in interacting with senior leadership, clients, and various internal teams.• Decision-Making: Ability to think on your feet and make decisions quickly, especially in situations that impact business performance or revenue.• Shift Flexibility: Ability to work in a 24/7 rotational shift environment.Whats Expected:• Strong leadership skills and the ability to mentor and guide a team.• Ability to analyze data and provide solutions that preempt performance issues.• Expertise in managing real-time operations and proactively resolving issues.• Strong client management skills, with the ability to meet client requirements within the defined turnaround time (TAT). It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Summary:Program and build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.Primary Responsibilities:Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical supportQualificationsProven experience as a .NET Developer Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3Familiarity with architecture styles/APIs (REST, RPC)Understanding of Agile methodologiesSkillset Details Educated to a minimum of Degree level in a Technology discipline and possessing 8 or more years experience in development or implementation of large scale critical infrastructure projects, as well as experience of designing and modeling complex commercial real-time and high availability systems. Ability to independently problem solve and be self-directed, having attention to details, and the ability to capture, organize and analyze information. Excellent knowledge of distributed computing technologies especially in the eCommerce/Internet space.

Job Responsibilities (Manager WFM) -Responsible to manage capacity Planning, Scheduling, Forecasting, Real Time Management, and ReportingTo co ordinate with operations and various departments on a regular basisDaily Monitor all required KPIs effectively to ensure they meet their targetsEffectively manage outage scenariosManage ad-hoc requirements from Ops & any other functionsDiscuss daily / weekly performance with stakeholdersOutlier management for all efficiency parametersAnalysis Strong Analytical skillsShould be able to handle & achieve the departmental requirementsExperience in any WFM tools IEX, Avaya, Variant, Blue PumpkinMaintain data integrityOwn the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, ReportingCapacity planning, Forecasting and Scheduling & Accurate and Timely reportingAccurate and Timely reportingClient Management Internal and ExternalAbility to work on data and generate various types dashboards, reports/ad-hoc reportsMeeting client requirements within TAT and with accuracyAbility to handle high level data analysis and dataShould contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ RevenueRequired Candidate profileShould have knowledge of WFM - Planning, Scheduling, Forecasting, And ReportingGood communication skills (Role requires interaction with Sr. Leadership and customers)Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reportsKnowledge of IEX preferableShould have exposure to standard WFM toolsShould be sound in his knowledge of IEXShould be able to think on the feet to make decisions related to steps which would impact businessCandidate should be ready to work in a 24*7 and rotational shift environmentExcellent communication.Designated as Manager (or) equal to itShould be from a BPO Background WFM verticalPerks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds Company Profile : https://www.igtsolutions.com/overview/Location: PuneShifts: RotationalContact Person-NIDHI RASTOGI8630322833share CV- nidhi.rastogi@igtsolutions.com

Position: Assistant Manager OTA Operations Location: PuneEmployment type: Permanent Job type: Full timeOnsiteProfile Summary:IGT Solutions is looking for aAssistant Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.Primary Job Responsibilities:Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the clientManage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the companyResponsible for opportunity identificationDevise solutions and strategies for improving performance & critical metrics like AHT/CSAT/QualityManage attrition and facilitate a people friendly environmentSetting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level)Designing and presenting all Performance Reviews to the client and the company Leadership TeamResponsible for profitability of the projectResponsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sitesPerformance management of team membersFostering a business-oriented relationship through regular interactions and ongoing communicationProviding frequent status reports on team performance including plans for improvementEnsuring people development and profit enhancementProvide statistical performance trends and plans of execution to maintain strong areas and build on opportunitiesTrack and evaluate performance to identify gaps and implement corrective action when requiredEducation and Essential Experience:Analytical aptitude, eye to detail and problem solving attitudeProven ability to build, manage and foster a team-oriented environmentHave an ability to understand Staffing adherence and Schedule AdherenceProven ability to work creatively and analytically in a problem-solving environmentDesire to work in service/Sales environmentExcellent communication (written and verbal) and interpersonal skillsExcellent leadership and management skillsClient engagement and interface exposure a mustExposure to P&L management an added advantageMin. 2 Yrs. of experience in managerial rolePersonal Style Enablers:Ability to motivate and inspire teamsInnovative and able to foresee market conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Extrovert with a blend of sales mind setIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Role & responsibilities Preferred candidate profile Perks and benefits

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Strong focus on AWS and PySpark. Knowledge of AWS services, including but not limited to S3, Redshift, Athena, EMR, and Glue. Proficiency in PySpark and related Big Data technologies for ETL processing. Strong SQL skills for data manipulation and querying. Familiarity with data warehousing concepts and dimensional modeling. Experience with data governance, data quality, and data security practices. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams.

Roles and Responsibilities Provide exceptional customer support through emails, or chats to resolve customer queries and concerns. Handle international travel bookings, cancellations, and modifications with accuracy and efficiency. Utilize blended processes to manage multiple tasks simultaneously while maintaining high levels of productivity. Collaborate with team members to achieve sales targets and improve overall performance metrics. Maintain accurate records of all interactions with customers Job Role: Process AssociateRotational shiftsNon Voice Process- Chat and Mail supportWalk-In Interview- 27th Feb- & 28th FebTwo way Cab facility is providedExperience- 6 months and above in Customer support(PUC)Freshers- Only GraduatesRounds Of InterviewHR RoundVersant RoundVNA RoundOps RoundRecruiter Name : SHREYA CAREN Contact no. : 7975073261

Education • Degree, Post graduate in Computer Science or related field (or equivalent industry experience) Experience Minimum 5 years of coding experience in ReactJS (TypeScript), HTML, Tailwind CSS, CSS-Preprocessors or CSS-in-JS in creating Enterprise Applications with high performance for Responsive Web Applications Developing and implementing highly-responsive user interface components using React concepts. (self-contained, reusable, and testable modules and components) Architecting and automating the build process for production, using task runners or scripts • Knowledge of Data Structures for TypeScript Monitoring and improving front-end performance. Banking or Retail domains are must have. Technical Skills Writing tested, idiomatic, and documented JavaScript, HTML and CSS Develop responsive web-based UI Have experience on Styled Components and other CSS-in-JS techniques Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model Documenting the code inline using JSDoc or other conventions Thorough understanding of React.js and its core principles Familiarity with modern front-end build pipelines and tools Experience with popular React.js workflows (such as Flux or Redux or ContextAPI or Data Structures) A knack for benchmarking and optimization Proficient with the latest versions of ECMAScript (JavaScript or TypeScript) Knowledge of React and common tools used in the wider React ecosystem, such as npm, yarn etc Familiarity with common programming tools such as RESTful APIs, TypeScript, version control software, and remote deployment tools, CI/CD tools An understanding of common programming paradigms and fundamental React principles, such as React components, hooks, and the React lifecycle Unit testing using Jest, Enzyme, Jasmine or equivalent framework Understanding of linter libraries (TSLINT, Prettier etc) Functional Skills Experience in following best Coding, Security, Unit testing and Documentation standards and practices Experience in Agile methodology. Ensure quality of technical and application architecture and design of systems across the organization. Effectively research and benchmark technology against other best in class technologies. Soft Skills Able to influence multiple teams on technical considerations, increasing their productivity and effectiveness, by sharing deep knowledge and experience. Self-motivator and self-starter, Ability to own and drive things without supervision and works collaboratively with the teams across the organization. Have excellent soft skills and interpersonal skills to interact and present the ideas to Senior and Executive management.

* IGT Solutions- Hiring for International travel process*Job Summary: -We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support on calls for airline process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.What you would be doing? Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by ManagementWhat are we looking for? 6 months of Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Pend the query with baggage teams Graduate / Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environmentLocation : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Title: Manager Ops - International ProcessRole Summary:We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals.What You Would Be Doing:Team Management & Performance: Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met.Coaching & Development: Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT).Process Review & Improvement: Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT.Training Needs Identification (TNI): Identify gaps in knowledge or processes and address them through targeted training and development.Monitoring & Coaching: Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals.Floor Support & Escalation Management: Offer floor support and address escalations in real-time to ensure smooth operations.Target Achievement: Manage and drive the team towards achieving individual and team performance targets (IC targets).AHT Management: Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets.Process Adherence & Compliance: Ensure that all processes are followed, and performance metrics are adhered to consistently.Skills & Experience:Experience: Previous experience in handling an international process is a must.Team Management: Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance.Supervisory Skills: Strong supervisory and leadership skills to effectively manage subordinates and drive results.Communication Skills: Excellent written and verbal communication skills in English, with the ability to present and report effectively.Technical Skills: Basic knowledge of computers and proficiency in MS Excel.Methodical & Organized: Ability to stay organized, methodical, and manage multiple tasks and priorities effectively.Flexible: Ability to work in a 24/7 environment, including flexibility for shifts.Work Environment: 5 days working, Work From Office (WFO).Whats Expected:Strong leadership and ability to drive team performance in a fast-paced environment.Excellent coaching and mentorship abilities to improve team skills and performance.Effective in handling escalations and providing floor support.Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes.Interested Candidates:Please share your resume with us at 7042379178.

Position: Head TrainingLocation: GGNEmployment type: PermanentJob type: Full timeProfile Summary:IGT Solutions is looking for a Head Training to manage team of Training Team. The position is responsible for the overall quality assurance & trainings.Primary Job Responsibility:Forming strategies pertaining to smooth functioning, development and execution of various tasks for the training team keeping in mind the vision of the organizationEstablish benchmarks for quality training services and maintain the sameEnsure effective implementation of systems and processes for measuring and monitoring the effectiveness of the trainingPlan budgetary projections pertaining to training so as to fulfil the learning needs of the growing organizationHelp in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of training leading to optimization of the trainingLeads client presentations and reviewsManages client deliverables specific to training and reviews training performance with existing clientsProvides RFP Inputs and creates solutions to potential businessesPerform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)Works with cross-functional teams to work retention plans thru employee engagementEducation and Essential Experience:Graduate in any discipline, with above average academic profileWith 5 years 8 years training experience in BPO or Call Center industryAt least 3 years of experience as Senior Training ManagerExperience of managing a large scale Operations Training DepartmentFamiliarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)Strong understanding of business goals and standards for customer serviceAbility to communicate effectively with senior management and other departmentsExperience developing yearly training plans and materials for all departments throughout the companyAbility to effectively organize and manage multiple training initiatives simultaneouslyFlexible and adaptive to work schedulesKey Enablers:Excellent communication and leadership skillsAbility to Measure and Assess Staff Training NeedsStrong Communication and Interpersonal skillsInnovative ThinkingCritical ThinkingJudgment and Decision Making skillsService Orientation skillsTime ManagementOperations Analysis - Analyzing needs and product requirements to create a design.Complex Problem Solving skillsNegotiation SkillsExcellent oral and written communication skillsGood client interfacing skillsInterested Candidates share the resume: 7042379178It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Greetings!!We are looking for Head of Quality in a Contact Centre services environment. The position is responsible for the overall Managing overall Quality Assurance.Primary Job Responsibilities:Identify and scope key process improvement opportunities within Travel Domain Customer Service / BPO Operations Voice, Chat, Back-office.Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound voice, outbound voice, chat, digital, social and back-office Processes).Preference to candidates who have supported, Travel, e-commerce, customer service processes in Process Excellence capacityStrong understanding of contact centers and multi-service channelsLean/ Six Sigma Black Belt Certification through a recognized, national organizationWork closely with business leadership to implement and deliver process improvements within Customer Operation verticals to improve metrics, KPIs, process excellence, continuous improvement and digital automationLead by action and example in the application of continuous process improvement tools and techniques (e.g., Lean, DMAIC, DFSS and Value Stream Management).Strong problem-solving, analytical and quantitative skillsDemonstrated ability to guide and manage business change and transformation projectsAbility to analyse qualitative and quantitative data and identifies opportunities for improvement of processes and customer experiences.Ability to verify and document current processes as part of gap and root cause analysis, identify gaps which impact business outcomes and CX metrics.Able to work within a team however be self-sufficient as an individual contributor in driving change within complex matrix working environments.Comfortable managing work that combines the use of data analysis, and business process improvement, with service design thinking.Knowledge and experience in understanding and identifying process gaps and opportunities for RPA and digital automation deploymentAbility to build and drive Transformation road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.Enhance process capability from the current base-line of key metrics through process improvement methodologiesAnalyze current operations to identify new project opportunities with financial and operational benefits. Determine key drivers to meet the business objectives.Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture for aligned verticalActive participation in WBR/MBR/QBRs with internal stakeholder & clientsRepresent Process Excellence during client / internal review calls and present analysis/ insights/solutions/improvementsManages Client expectations and ensures Client satisfaction.Conduct diagnostic studies on the key business processes and implement a Process excellence framework in line with the business objectivesExperience / knowledge in RPA, automation and digital operations preferredPresent project analysis and findings to senior leadership to share insights, obtain approvals, and other requirementsStrong knowledge and experience in Process Improvement Techniques/Certification Black Belt in Lean, Six Sigma and Digital transformationCapability to conduct workshops on Process Excellence Tools TechniquesExperience in preparing Business Process flows, Creating/Updating Standard Operation Procedures, and documenting business insights with recommendationsMust be able to prioritize multiple projects, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environmentChange leadership experience: willing to take risks, challenge the status quo and work under ambiguous circumstancesEducation and Essential Experience:Bachelors/Masters degree in any discipline from a reputed and recognized universityCertified Black Belt in Lean and Six Sigma from a reputed certifying body, with an outlook to automate, digitize and simplify processes12+ years working experience, 5 years + experience in Process Excellence and Quality function10+ years working experience in BPO/KPO/Contact Center/Travel VerticalExcellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels.Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome notes.Application experience and skill (MS Excel, Visio, PowerPoint, Word; MINITAB, or other analysis tools)Exposure to Data analytics tools such as Power BI or other equivalentProficient in using Microsoft Office applications, especially Microsoft Excel and PowerPointInterested Candidate share the resume: 7042379178

Roles and ResponsibilitiesDesign, develop, test, and deploy scalable software applications using Python and GCP.Collaborate with cross-functional teams to identify requirements and implement solutions.Develop expertise in Generative AI models such as GPT-3 and integrate them into existing systems.Implement CI/CD pipelines using Docker, Kubernetes, AWS, Microsoft Azure, or Google Cloud Platform (GCP).Participate in code reviews to ensure high-quality coding standards.Desired Candidate Profile5-10 years of experience in software development with a focus on Artificial Intelligence (AI) or Machine Learning (ML).Bachelor's degree in Any Specialization (B.Tech/B.E.).Strong understanding of programming languages including Python and proficiency in at least one cloud platform (AWS/Azure/GCP).Experience with containerization technologies like Docker and orchestration tools like Kubernetes.

POC- (HR TANYA) mention on top of cv.Walk-in Interview Date and Time- Monday-Friday (10:30 AM-3:30 PM)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can apply Experience/FresherPreferably customer service experience Good Spoken English languageComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Incentive PlanRetention BonusComprehensive training and development throughout your tenure World class work culture, you would not want to miss!POC- HR TANYAInterested candidate can come for Direct Walk-in interview.Whatsapp your cv on 9289837643 Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

POC- (HR Kunal) mention on top of cv. (7906668019)Walk-in Interview Date and Time- Monday-Friday (10:30 AM-3:30 PM)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can apply Experience/FresherPreferably customer service experience Good Spoken English languageComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Incentive PlanComprehensive training and development throughout your tenure World class work culture, you would not want to miss!POC- HR KunalInterested candidate can come for Direct Walk-in interview.Whatsapp your cv on 7906668019 Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

POC: HR TANYA (Mention on top of your resume)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can applyPreferably customer service experience Good Spoken Bengali & English/HindiComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!Interested candidate can come for Direct Walkin interview.Contact- HR Tanya- Drop your cv on Whatsapp(9289837643) Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru DronacharyaTiming: 10:00am- 3pm

Mention (HR Hemakshi) on top of cv.Contact-7303059929 (WhatsApp Resume)Walk-in Interview Date and Time- Monday-Friday (10:00 AM-3:30 PM)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can apply Experience/FresherPreferably customer service experience Good Spoken English/HindiComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Incentive PlanRetention BonusComprehensive training and development throughout your tenure World class work culture, you would not want to miss!POC- HR HEMAKSHIInterested candidate can come for Direct Walk-in interview.Mention (HR HEMAKSHI) on top of cv. Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

Dear Candidate,We at IGT are hiring for Process Associate.Process: -Customer Service AssociateJob Role: -1. Handle inbound customer inquiries via voice calls related to travel bookings.2. Maintain a high standard of service quality, adhering to customer service guidelines.3. Communicate effectively with customers, ensuring a positive and helpful interaction.Qualification: -1. Minimum HSC or equivalent; a Bachelor's degree is a plus.2. Decent communication skills in English, both verbal and written3. Fresher and experienced up-to 6 months are eligibleFor more info. connect on below:Satyam Chauhan: Ph. - 7499393894 | Email ID. - satyam.chauhan@igtsolutions.com

Position: Assistant Manager - Airlines Exp Location: Gurgaon Employment Type: Permanent Job Type: Full-timeProfile Summary:IGT Solutions is seeking an Assistant Manager Airlines to oversee business operations in a Contact Centre environment. This role requires strategic and tactical leadership to ensure smooth BPO operations, high customer satisfaction, and operational excellence. The ideal candidate will be responsible for performance management, process optimization, and stakeholder collaboration to drive business success.Key Responsibilities:Operational & Performance Management:Act as a liaison between the client and company to ensure smooth operational delivery.Manage resources and operations to ensure timely adherence to SLAs and client satisfaction.Identify opportunities for process optimization and automation.Implement strategies to improve key performance metrics (AHT, CSAT, Quality).Manage attrition and foster a people-friendly environment.Set and monitor performance targets for Assistant Managers, Team Leaders, and Agents.Client & Stakeholder Management:Develop and maintain strong client relationships through regular interactions and business reviews.Organize and manage site calibrations to ensure operational clarity and alignment across teams.Prepare and present performance reviews to clients and internal leadership teams.Leadership & Team Development:Manage, mentor, and coach Assistant Managers and Team Leaders to enhance leadership skills.Conduct 1:1 coaching, training, and career development sessions for the team.Implement recognition programs and engagement strategies to drive motivation and performance.Ensure continuous employee development and a high-performance culture.Business & Financial Management:Monitor profitability and cost efficiency, ensuring budget adherence.Analyze performance trends and implement strategies to maintain and enhance strong areas.Ensure P&L management and cost-effective resource utilization.Required Skills & Qualifications:Experience: Minimum 2 years in a managerial role, preferably in BPO or Contact Center operations.Analytical & Problem-Solving: Strong ability to interpret data, analyze trends, and implement process improvements.Leadership: Proven experience in team development and performance management.Client Engagement: Strong stakeholder management with a customer-centric approach.Process Improvement: Expertise in identifying and implementing operational efficiencies.Communication: Excellent verbal and written communication skills.P&L Management: Experience in budgeting and cost control (preferred).Personal Attributes:Motivational Leader: Ability to inspire and lead teams effectively.Innovative & Strategic Thinker: Ability to anticipate market conditions and drive innovation.Resilient & Agile: Comfortable in a fast-paced, evolving business environment.Integrity & Accountability: Commitment to ethical leadership and responsibility.Sales-Oriented Mindset: A blend of sales and operational efficiency for business success.Equal Employment Opportunity:We are committed to diversity, inclusion, and equal employment opportunities. All employment decisions are based on qualifications, merit, and business needs, ensuring a bias-free and inclusive work environment.. If Interested kindly share your cv at sonam.singh1@igtsolutions.com

Role & responsibilities 1) Ticket cancellation , flight delays , refunds .Preferred candidate profile 1) Good communications skills in English 2) Graduation not required Perks and benefits Performance based incentives and overtimeShift timeRotational shifts and rotational offs (including Night shifts)2 rotational offsTransport 2 way transportContact:Abhishek Singh Sikka 8805958249

Dear All,Greeting from IGT SolutionsWe are hiring for Voice process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Profile Summary IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional servicePrimary Job Responsibility: • Understands the various computer screens and how to utilize them effectively • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance • Adheres to all company and specific Contact Centre policies and procedures • Completes any work as assigned by ManagementEducation and Essential Experience: • 6 months BPO or Travel experience • Graduate / Undergraduate • Excellent Written and spoken communication, • Computer Skills ability/experience using computer applications • Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts) • Open to work in a voice environment Interview Rounds:HR RoundVersant Test Round / VNA RoundOperations Round Key Enablers: • Strong process orientation • High energy, High Integrity & Work Ethics • Strong interpersonal skills & ability to communicate effectively • Strong problem solving skills.Compensation Salary up to 30 CTC Interview Time : 9-30 am to 4-30 pm Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045Contact Information: Mariya NancyWhatsApp Number: 8884449120Mail Id: Mariya.Nancy1@igtsolutions.com

Greeting from IGT SolutionsWe are hiring for Chat Process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Job Responsibility: Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities:Strong process orientationHigh energy, High Integrity & Work EthicsStrong interpersonal skills & ability to communicate effectively Strong problem solving skills.Educational & Essential Experience: Bachelor's Degree or Undergraduate dropouts 6 Months BPO or travel experience and fresherExcellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Chat environment(Chat/Email)Interview Rounds:HR RoundVersant Test Round /VNA RoundOperations RoundCompensation Interview Time : 9-30 am to 4-30 pm Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Contact Information: BoobalanWhatsApp Number: 6381370389Mail Id: r.boobalan@igtsolutions.com

Dear Candidate,Greetings from IGT Solutions!!!Contact Person: HR Kavya (6383602074) (10AM-3PM)Email ID-kaviya.ramesh@igtsolutions.comCarry a hard copy of your resume. Mention " HR KAVYA" on resume.We do hire for International chat & International VoiceWe are hiring for (Travel process) people with excellent communication skills. If you are interested and looking for a job, walk-in to our office by 10 AM. We are hiring Experience, Undergraduates and Graduates for Voice Process & Non -voice processNote:Do carry a hard copy of your resume.We do not hire for Core technical job roles i.e., Software testing, developer, programmer.Minimum 6 months work experience in BPO or any other fieldThis is not a sales job.Referral bonus-6 k (Refer a friend if any)Performance incentivesUS & UAE shift timingsRotational week offRotational shifts2 Way cab (Pick up & drop)Interview slot- Monday till SaturdayTimings: 10:00 AM to 1:00 PMAddress: IGT Solutions ,4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

Position: Executive HRBPLocation: Gurugram Employment Type: Full-TimeWhat you would be doing ?Employee Query Resolution: Efficiently resolve employee queries and concerns within the respective vertical/process and track/report query resolution TAT (Turnaround Time).Compliance: Ensure strict adherence to labor laws, security policies, disciplinary policies, and the companys code of conduct.Discipline & Code Enforcement: Implement and enforce the Discipline Policy and Code of Conduct across the organization.Attrition Management: Maintain employee attrition at 5% or below.Employee Engagement: Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress.KRA Sign-offs: Ensure timely sign-offs of KRAs (Key Result Areas) from new employees and those undergoing role movements.Performance Appraisals: Coordinate and track the timely completion of half-year and annual performance appraisals.Training Plan Adherence: Monitor and track adherence to the training plan for the assigned process/team.Exit Interviews: Conduct exit interviews and analyse trends from exit survey data. Report on a monthly basis and suggest necessary actions to improve retention.Employee Retention: Implement retention strategies and actively work on improving employee satisfaction and loyalty.Branding & Intelligence: Support employer branding initiatives and gather market intelligence to enhance the organizations attractiveness as an employer.Policy Adherence: Ensure compliance with the companys Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business. Additional Knowledge: Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment).Qualifications:Education: Bachelors degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field.Experience: Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred.Skills:Proficiency in MS Office.Strong analytical and problem-solving skills.Basic knowledge of labor laws and ability to facilitate engagement action planning.Excellent verbal and written communication skills.Ability to manage multiple tasks and meet deadlines.Ability to resolve employee queries effectively and efficiently and track query resolution metrics.Work Availability: Ability to work onsite in Gurgaon and be flexible with shifting or rotational schedules within a 24/7 work environment.What are you signing up for ? Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career development Promising career progressionComprehensive training and development throughout your tenureWorld class work culture, you would not want to miss! Interested candidates can share their CVs at sonam.singh1@igtsolutions.com.

**IGT is hiring for TOP hotel process **We are looking for a dedicated/ professional and detailed oriented Customer Care Representative for Hotel Process. This role involves providing customer service support on calls for Hotel process.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their travel-related inquiries, and assisting with bookings, cancellations, and changes to ensure a seamless and positive experience.What you would be doing?Customer Assistance: Handle inbound customer calls and timely information about hotel bookings, hotel reservations, car rentals, and travel packages.Customer-Centric Approach: A strong focus on delivering excellent customer service, demonstrating patience and empathy when handling challenging customer situations.Problem-Solving Ability: The ability to troubleshoot and resolve customer issues quickly, utilizing available resources and knowledge.Multitasking: Capable of handling multiple customer inquiries and tasks simultaneously while maintaining a high level of service.Attention to Detail: Ensure the accuracy of bookings, changes, and customer data, as well as adherence process policies and procedures.Adaptability: Comfortable with working in a fast-paced environment, including managing shifting priorities and handling a variety of customer requests.Technical Proficiency: Familiarity with customer service software, booking systems, and basic office tools. Experience with CRM platforms is a plus.Teamwork: Able to collaborate effectively with other team members and departments to resolve customer issues and share knowledge.Time Management: Strong organizational skills and the ability to meet performance targets and deadlines while maintaining service quality.What are we looking for?Bachelor's degree/ Under grad with minimum 6 months of international experienceGood Spoken EnglishComputer Skills ability/experience using computer applicationsGood Typing SpeedWhat you will be signing up for?Promising career progressionBest in industry compensationTransport facilityComprehensive training and development throughout your tenureWorld class work culture, you would not want to miss!Contact Person - Jaisika - 9910907870Address - Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016

Description:8+ years of experience in software engineering or DevOps roles with a focus on cloud infrastructure automation.Summary:Platform Engineering is responsible for developing hardened, scalable automated systems and platforms for the creation of cloud application workloads. The ideal candidate will need to enact an engineering mindset to tactically design and operationalize solutions which will enable developers and DEVOPS engineers across the entire organization. The platform engineer will appropriately assess and implement coding, IAC, pipeline, tooling, or process solutions to make a measurable impact on our end users. Solutions will need to be well rounded, easy to adopt, and built with the customer in mind through frequent engagement and discovery. Supplemental key responsibilities include contributing to enterprise standards, peer reviewing solutions, clearly communicating solutions, participating in planning ceremonies, and innovating on opportunities to enhance the developer experience.EducationBachelor's degree Required.Master's degree, Preferred.Required CertificationsAWS Solution architect required.AWS Certified DevOps Professional – required .Skills Required: Demonstrated experience designing and managing highly available, scalable, and secure cloud-based infrastructure. Solid understanding of networking, security best practices, and monitoring tools. Architect and implement scalable, secure, and resilient infrastructure platforms in the cloud (e.g., AWS, Azure, GCP). Strong proficiency in one or more IaC tools (Cloud-Formation, Terraform, AWS CDK). Proficient in programming language (Python, Go, or similar) and Bash/Powershell for scripting and automation tasks. Experience designing, implementing, and maintaining CI/CD pipeline templates and infrastructure as code. Hands on experience developing and standardizing an automation platform, Harness is preferred. Extensive experience with AWS services (ECS Fargate, EKS, Lambda, IAM). Prior experience in implementing enterprise-wide standardized secure patterns is preferred. Experienced with Agile/SDLC methodologies. Excellent communication and collaboration skills. Experience with monitoring and observability tools (Dynatrace) Deep understanding of containerization and orchestration technologies (Docker, Kubernetes) Hands on experience in Harness, It hub Actions, Artifactory is preferred.Job Accountabilities: Create enterprise grade Infrastructure as Code solution frameworks for delivering secure, standardized architectures (Terraform, CloudFormation, CDK) Design and develop coding solutions for integrating platforms, automating the cloud, or developing custom utilities. (Python, Boto3, Bash, JavaScript) Contribute towards knowledge sharing initiatives through documentation, training and knowledge sharing sessions. Provide integration support and troubleshooting to end users through the appropriate channels. Seamlessly integrate multiple tools into a single platform ecosystem – Kong, AWS, Artifactory, Dynatrace Collaborate with partner teams to design, review, and plan initiatives. Engage with stakeholders to shape the product roadmap. Embody a custom first mindset to deliver innovative solutions and improve the developer experience.

Banking - Customer Service Representative (Domestic)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can applyPreferably customer service experience Good Spoken Bengali & EnglishComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss! Contact Person - Jaisika - 99109007870Office Address:- Ground Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016

Role: Manger ServerLocation: GurugramMode: Work from OfficeKey ResponsibilitiesThe candidate will be responsible for Technology Services including Infrastructure and Operations Management. He should be technically proficient in server technology, Network, SAN management, databases, network management, data center management, license managementStrong Hands-On experience on the following technologies but not limited toMicrosoft O365Active Directory & Azure ADZscaler or Netskope content filterWVDVirtualization & Hosting (VMware, Hypervisor)DNS managementAntivirus Crowdstrike & MS DefenderForcepoint DLPVPN Solutions RSA Cisco, Cisco DUODRM, SFTP & FTP solutionsMicrosoft security InTunes, P1/P2, EMS solutions etc.Experience in Infrastructure Solution designingFollows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.Deep understanding ofCloud computing technologies (IAAS, PAAS, SAAS)Microsoft O365Emerging computing trends required with proven ability to transition and migration from n-premDatacenter to cloud Infrastructure.Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshootingManage all data center hosting in a multisite environment supporting different time zones.EvaluateLatest technologiesconduct various PoCsmake business cases for best practicestechnologies inter-compatibilityarchitecturesemerging technologies.Define and own SLAs and monitoring for all IT infrastructure including servers, databases, storage, cloud instances, backupsNegotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.Develop disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.Required Skills & Experience10+ years in IT Infrastructure with 2+ years in Managerial role.Excellent communication and writing skills.At least 4 years of End user applications support experience in a professional services environment.Strong customer service focus and experienceProject management /Implementation skillsIn depth knowledge of managing Hybrid Data center primarily Microsoft Infrastructure.Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, Good knowledge of Azure IaaS (VMs, VNET, VPN Gateways and Express Route).Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS),Cloud Identity management, Integration of new applications into the cloud.Ability to lead and develop technical talent (performance management, coaching, mentoring).Strong understanding of VMware, Hypervisor, Clustering and DR.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job descriptionJob descriptionPosition: Human Resource Business Partner ( Manager)Location: GurgaonInterested Candidates share the resume over:sameer.gandhi@igtsolutions.comProfile Summary:IGT Solutions is Looking for HRBP(Manager) for Gurgaon location. She/he will lead the HR Operations of Branch, will manage all the HR Activities and support business partners.Job Description:Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TATEnsure compliance to labor lawsImplementation of the Discipline Policy and Code of ConductAttrition at 5% or belowWork on Employee Engagement through cross-function teamsFacilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures.Ensure timely sign-offs of KRAs from new employees and role movementsCoordinate and ensure timely completion of half-year and annual Performance appraisalsTrack and monitor adherence to training plan for the processConduct exit interview for employeesCollate exit survey data and report on a monthly basis trends and action to be takenEmployee RetentionBranding & IntelligenceEnsure adherence to the Security Policy and Disciplinary PolicyEnsure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning AgreementQualificationGraduate of any Bachelors degree in Psychology, Industrial Relations, or Human Resource Management or any Bachelors degree with experience in HR and at least 10 years of experience as an HR Generalist or Specialist focusing on Labor Relations and Employee Engagement in a BPO/Call Center industryCandidate must be proficient in MS Office, has strong analytical and problem-solving skills and has basic knowledge of labor laws and can facilitate engagement action planning.Must have an excellent verbal and written communication skills and ability to manage multiple tasks and deadlines.Candidate can also resolve effectively and efficiently the queries concerns of employees about the respective vertical/process and track/report query resolution.Amenable to work onsite in Gurgaon City, in a flexible in shifting or rotational schedule within 24/7 work hours.

Job descriptionPosition: Sr. Executive - Payroll || From In House Payroll only Location: Gurugram Mode of Work : WFOProfile Summary:IGT is seeking a Senior Executive HR & Payroll to join our HR Shared Services team. The ideal candidate will be responsible for managing payroll and related activities for our onsite locations, including but not limited to Romania, South Africa, and Colombia. This role requires a strong understanding of HR, payroll, and employee financial accounting processes.Primary Job Responsibility:Manage HR and payroll processes, ensuring accuracy and compliance.Oversee employee financial accounting and related transactions.Generate and publish weekly/monthly dashboard reports.Utilize advanced Excel skills to analyze payroll data and support reporting.Education and Essential Experience:Must have in house payroll exp in recent Must have end to end payroll expGood to have global payroll exp 210 years of experience in HR, Payroll, and Employee Financial Accounting.Prior experience of working in payroll for onsite location is desirable but not mandatory.Strong proficiency in Excel with expertise in data management and reporting.Graduate/Postgraduate degree in HR or Finance.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position: Team Leader Operations Location: Gurgaon Experience: Minimum 2 years in a similar role Education: Graduate (Mandatory) Industry: E-commerce (Mandatory) Reporting To: Assistant Manager – Operations Team Size: 15-20 Team MembersRole Overview:We are looking for an experienced and data-driven Team Leader to manage our dynamic E-commerce operations team. The ideal candidate will have a background in leading high-performance teams within an e-commerce environment, ensuring smooth daily operations, driving customer satisfaction, and focusing on continuous process improvements. The Team Leader will be responsible for managing team performance, guiding team members, and collaborating across departments to meet organizational goals.Key Responsibilities:Operational & Performance Management:Supervise daily operations to ensure adherence to key performance metrics like response time, resolution rate, and customer satisfaction (CSAT).Monitor and analyze trends in team performance, identifying areas of improvement and implementing corrective actions to drive efficiency.Collaborate with Workforce Management (WFM) to adjust staffing levels for peak volume and maintain service levels.Ensure that all team members consistently meet performance targets in a fast-paced, target-driven environment.Implement and monitor performance improvement plans (PIPs) for underperforming team members.Team Leadership & Development:Manage, coach, and mentor a team of 15-20 agents, fostering a positive work environment and ensuring continuous improvement.Conduct 1:1 coaching sessions, performance reviews, and career development plans for team members.Develop and implement recognition and incentive programs to drive engagement and motivation.Provide floor support and handle escalations as needed, ensuring timely resolution and maintaining customer satisfaction.Analytics & Reporting:Create and maintain real-time dashboards to monitor key performance indicators (KPIs) and team metrics.Prepare reports on team performance, providing insights and action plans to leadership.Use analytical tools (Excel, PowerPoint, or similar) to generate and present performance data, identifying trends and making data-driven recommendations for improvements.Process Improvement & Automation:Identify and implement opportunities for process optimization and automation to enhance efficiency.Work closely with Quality & Training teams to refine agent training, improve knowledge bases, and enhance soft skills for better resolution rates.Apply best practices from the e-commerce industry to streamline operations and improve overall team performance.Cross-Functional Collaboration:Collaborate with internal teams such as Operations, WFM, Quality, and Technology to improve processes and ensure smooth operations.Assist in the development and execution of training materials and strategies to enhance agent skills and knowledge.Work with technology teams to optimize tools and infrastructure for better team performance.Stakeholder & Escalation Management:Act as the point of escalation for customers when needed, ensuring timely resolution and maintaining high customer satisfaction.Communicate effectively with stakeholders, reporting on progress, challenges, and opportunities for improvement.Required Skills & Qualifications:Experience: Minimum 2 years in a similar role, preferably in e-commerce customer service or an operations-based environment.E-commerce Background: Experience in e-commerce customer service or chat process operations is mandatory.Analytical Skills: Strong ability to interpret data, analyze trends, and use insights to improve team performance.Leadership: Proven ability to manage, motivate, and develop a high-performing team, with strong coaching and mentoring skills.Communication: Excellent verbal and written communication skills for effective interaction with team members and stakeholders.Process Improvement: Experience in identifying opportunities for operational efficiencies and driving continuous improvements.Customer-Centric Focus: A strong commitment to improving customer satisfaction and resolution rates.Resilience & Agility: Ability to adapt and lead in a fast-paced, dynamic, and target-driven environment.Cross-Functional Collaboration: Ability to work effectively across various departments (Quality, Training, WFM, Tech) to ensure operational excellence.Contact person-Nidhi Rastogi8630322833nidhi.rastogi@igtsolutions.com

Top 5 Skill sets Proven experience as an App Connect Enterprise (ACE) Developer Strong knowledge of IBM ACE/IIB development, including ESQL, Java, and integration patterns. Experience with web services (SOAP/REST), XML, JSON, and related technologies. Familiarity with various data formats and transformation techniques. Understanding of message-oriented middleware (MQ) and related technologies.Nice to have skills or certifications: ODM- Operation Decision Center TeamCity Harness AWS Cloud knowledgeSkill Level Mid Level (5-8 years exp.)

Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Strong focus on AWS and PySpark. Knowledge of AWS services, including but not limited to S3, Redshift, Athena, EMR, and Glue. Proficiency in PySpark and related Big Data technologies for ETL processing. Strong SQL skills for data manipulation and querying. Familiarity with data warehousing concepts and dimensional modeling. Experience with data governance, data quality, and data security practices. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams.