Effectively and efficiently resolve queries and concerns of employees of the respective vertical/process and track/report query resolution TATEnsure compliance to labor lawsImplementation of the Discipline Policy and Code of ConductAttrition at 5% or belowWork on Employee Engagement through cross-function teamsFacilitate engagement action planning record minutes, action points, responses and circulate, track and report and communicate closures.Ensure timely sign-offs of KRAs from new employees and role movementsCoordinate and ensure timely completion of half-year and annual Performance appraisalsTrack and monitor adherence to training plan for the processConduct exit interview for employeesCollate exit survey data and report on a monthly basis trends and action to be takenEmployee RetentionBranding & IntelligenceEnsure adherence to the Security Policy and Disciplinary PolicyEnsure adherence of business supported on the Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy and Learning Agreementknowledge about RAG analysis, EWS and POSHInterested candidate can share their cv at

Role :Business Development leader IT ServicesLocation: Pune /Gurugram Experience: 12 to 20 yearsAbout the Role:We are seeking a highly experienced Business Development Manager with a strong background in IT services sales. The ideal candidate will be responsible for driving revenue growth through Managed Services, Staff Augmentation, IT Sales, and Digital Transformation solutions. This role requires a strategic thinker with a proven ability to develop and execute sales plans, manage key client relationships, and close high-value deals.Key Responsibilities:Sales & Business Growth: Develop and execute sales strategies to achieve revenue targets in Managed Services, Staff Augmentation, and Digital Transformation.Client Acquisition & Relationship Management: Identify, engage, and nurture long-term relationships with enterprise and mid-market clients.Solution Selling: Understand client business challenges and propose tailored IT solutions, including cloud, cybersecurity, AI/ML, and automation.Pipeline Management: Build and manage a robust sales pipeline, ensuring accurate forecasting and deal closure.Partnerships & Alliances: Develop strategic partnerships with technology vendors and channel partners to enhance service offerings.Market Intelligence: Keep up with industry trends, competitive landscape, and emerging technologies to refine sales strategies.Proposal & Contract Management: Drive RFP/RFI responses, negotiate contracts, and ensure smooth deal closure.Collaboration: Work closely with internal teams (pre-sales, delivery, marketing) to develop go-to-market strategies and customized solutions.Required Skills & Qualifications: 12 to 20 years of experience in IT Services Sales, Managed Services, Staff Augmentation, and Digital Transformation. Strong experience in hunting & farming – acquiring new clients and expanding existing accounts. Proven track record of consistently achieving and exceeding revenue targets. Expertise in selling cloud solutions, cybersecurity, data analytics, AI, automation, and enterprise applications. Strong understanding of IT outsourcing, project-based consulting, and SLA-driven managed services. Ability to engage with C-level executives, decision-makers, and IT stakeholders. Excellent communication, negotiation, and presentation skills. Bachelor’s or Master’s degree in Business, IT, or a related field.

Responsibilities:Lead and manage the end-to-end delivery of IT services and solutions for our clients in the travel industry.Collaborate closely with cross-functional teams, including development, infrastructure, cybersecurity, and project management, to ensure smooth project execution and timely delivery.Define project scopes, goals, and deliverables in collaboration with clients, ensuring alignment with their business objectives and IT requirements.Develop and maintain strong relationships with key stakeholders, including clients, vendors, and partners, to effectively manage expectations and ensure client satisfaction.Monitor project timelines, budgets, and resources, proactively identifying and mitigating any risks or issues that may impact project delivery.Provide guidance and support to project teams, ensuring adherence to IT service management methodologies, best practices, and quality standards.Conduct regular project status meetings and reports, communicating progress, milestones, and challenges to internal and external stakeholders.Stay up to date with industry trends, emerging technologies, and regulatory requirements in the travel domain, and apply this knowledge to drive innovation and continuous improvement in IT services.Collaborate with the sales and business development teams to identify opportunities for IT service enhancements and expansion within the travel industry.Foster a collaborative and high-performance work environment, motivating and mentoring team members to achieve their full potential.Requirements:Bachelor's degree in a relevant field, such as Computer Science, Information Technology, or Engineering.Proven mini. 10 years experience as an IT Services Delivery Manager, Project Manager, or similar role in the IT Service Industry.Strong knowledge and understanding of IT services and technologies, with a focus on areas such as infrastructure management, application development, cybersecurity, cloud computing, and data management.Demonstrated success in managing and delivering complex IT projects within budget and on schedule.Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and manage client relationships.Solid problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.Strong organizational skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.Familiarity with the unique IT challenges and requirements within the travel industry, including reservation systems, booking platforms, data privacy, and compliance.Availability to travel occasionally for client meetings and project-related activities.If you are a results-driven IT professional with a passion for the travel industry and a proven track record in delivering exceptional IT services, we would love to hear from you. Join our team and contribute to the success of our clients in the travel domain by providing innovative and reliable IT solutions and services

Position: Process TrainerWe are seeking a Process Trainer to lead business operations in a Contact Centre services environment. This position will be responsible for overseeing International Travel operations, providing both strategic and tactical direction to the team to ensure business goals are met and customer delight is achieved. The role involves close interaction with leadership to drive performance and continuous improvement.Job Responsibilities:Training Execution: Ensure the successful execution of training programs aligned with the business requirements.Training Effectiveness: Measure and assess the effectiveness of training programs, making adjustments as needed.Performance Improvement: Conduct ongoing observations of direct reports, providing guidance, mentoring, and support to enhance performance and skills.Reporting: Send detailed reports/MIS to the Operations team, highlighting the progress and status of training activities.Content Review: Regularly review and update training content to incorporate the latest information and business needs.Calibrations: Actively participate in internal and external calibration sessions to maintain training consistency and quality.Refresher Training: Conduct refresher trainings based on Training Needs Analysis (TNI) to ensure ongoing skill enhancement.Knowledge Checks: Manage and evaluate knowledge checks for new hires and production staff to ensure they meet performance standards.Knowledge, Skills, and Other Abilities:Communication Skills: Strong verbal and written communication skills in English.Client Handling: Expertise in managing customer/client relationships effectively.Shift Flexibility: Ability to work during all shifts, ensuring training delivery across varying schedules.Training Experience: Experience in product/process/soft skill/up-skilling training. Line trainer experience is also considered.Experience: 1-5 years in a training role, with hands-on experience in training delivery and process management.Work Schedule: 6 days working, 24*7 environment. This role is based in-office.Interested candidates can share their resumes or reach out at 7042379178.

Greetings from IGT SolutionsAs we are Hiring !Freshers & ExperiencedInternational Non voiceBlended processJob Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients & vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills & Other Abilities:Excellent communications skills, Strong process orientation, High energy, High Integrity & Work Ethics, Strong interpersonal skills & ability to communicate effectively, Strong problem solving skills.Educational & Essential Experience: Bachelor's Degree is required Bpo or Travel experience Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Non-voice environment (Chat/Email)Call and book your interview slot : 10-30 am to 3-30 pmLocation : 4th Floor, MSR North Tower, MS Ramaiah North Tower, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045Contact Information given belowName- BoobalanWhatsApp Number: 6381370389 (Kindly drop your resume)Mail Id: r.boobalan@igtsolutions.comNote :- Excellent Written and spoken communication skills are required.

Greeting from IGT SolutionsWe are hiring for Blended Process and looking for immediate Joiners Role & responsibilities Understands the various computer screens and how to utilize them effectively Answering customer questions about the company's products/services Maintaining a positive, empathetic, and professional attitude toward customers at all times.Keeping records of customer interactions, transactions, comments, and complaints Ensure customer satisfaction and provide professional customer support. Educational & Essential Experience: Bachelor's Degree or Undergraduate dropouts 6 Months of BPO experience Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)Interview Rounds:HR RoundVersant/Voice and non-voice Test Round Operations RoundContact Person : POOJA BHANDARI Contact Details : 8180027759Mail Id: Pooja.bhandari@igtsolutions.com Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045

As a Team Leader, you will be responsible for managing and guiding a team of professionals to ensure smooth day-to-day operations and support for our airline clients. You will leverage your expertise in GDS systems and airline industry processes to deliver high-quality services, manage escalations, and ensure the team's overall success.Key Responsibilities:Team Management: Lead and manage a team of [X] GDS and airline professionals, ensuring operational excellence, performance, and growth. Foster a collaborative and results-driven environment. GDS Operations: Oversee the use of Global Distribution Systems (e.g., Amadeus, Sabre, Galileo, or similar) to manage airline reservations, inventory, ticketing, and fare management. Provide troubleshooting and support to the team and clients. Airline Industry Knowledge: Leverage your deep understanding of airline industry standards, ticketing rules, pricing, and other operational aspects to guide your team in handling client requests and issues effectively. Client Relations: Build and maintain strong relationships with airline clients and stakeholders. Provide expertise and insights to address client needs, ensuring customer satisfaction. Process Improvement: Continuously identify opportunities to improve team processes, increase efficiency, and enhance service delivery. Recommend new strategies for optimizing GDS usage and streamlining airline operations. Training & Development: Provide training and mentoring to team members on GDS systems, airline operations, and customer service best practices. Ensure the team stays up-to-date with industry changes and software updates. Issue Resolution: Handle escalated issues and customer complaints related to GDS or airline operations, working with clients and internal teams to resolve issues in a timely and professional manner. Reporting & Analysis: Monitor team performance through KPIs and generate reports for management, identifying trends, successes, and areas for improvement. Present data-driven insights to senior management. Qualifications & Skills:Experience: Experience in GDS operations, preferably within the airline or travel industry.Proven track record of managing teams, with experience leading a group of professionals in a high-paced environment.Knowledge: In-depth knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.) and how they integrate with airline operations.Strong understanding of airline reservation systems, fare management, and ticketing.Familiarity with industry regulations, including IATA, ARC, and other standards. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Mega drive for Customer care with international hotel & Airlines process :- GURGAON Share the resume :- aashish.rawat@igtsolutions.com / aakriti.bhardwaj@igtsolutions.comJob Description :- 1. Customer assistance on the issues come on services they opt for.2. Voice process experience 3. Well versed with the KPI of customer handling Qualification :- Under Grad :- With Min 6 months of international experience Graduate :- Fresher with good communication Salary :- up to :- 30000 CTC depends on experience Skills :- Excellent communication over English Venue :- 2nd Floor InfoTech Centre Old Delhi Gurgaon Road Sector 21 Milestone 14/2, Old Delhi Gurgaon Rd, IDPL Twp, Sector 22A, Sector 19, Gurugram, Haryana 122016 Contact Person :- Aashish Rawat

Job descriptionPosition: Sr. Executive - Payroll || SAP SuccessFactorsLocation: GurgaonMode of Work : WFOEmployment type: PermanentJob type: Full timeProfile Summary:IGT is seeking a Senior Executive HR & Payroll to join our HR Shared Services team. The ideal candidate will be responsible for managing payroll and related activities for our onsite locations, including but not limited to Romania, South Africa, and Colombia. This role requires a strong understanding of HR, payroll, and employee financial accounting processes. Primary Job Responsibility:Manage HR and payroll processes, ensuring accuracy and compliance.Oversee employee financial accounting and related transactions.Generate and publish weekly/monthly dashboard reports.Utilize advanced Excel skills to analyze payroll data and support reporting. Education and Essential Experience:Graduate/Postgraduate degree in HR or Finance.2-3 years of experience in HR, Payroll, and Employee Financial Accounting.Prior experience of working in payroll for onsite location is desirable but not mandatory.Strong proficiency in Excel with expertise in data management and reporting.Contact Person- Nidhi Rastogi 8630322833interested candidate share their resume at nidhi.rastogi@igtsolutions.com It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Role Summary: We are looking for an energetic Senior Executive - Payroll to join our HR Shared Services team and manage payroll and related activities across our onsite locations, including Romania, South Africa, and Colombia. The ideal candidate will have a strong understanding of HR, payroll, and employee financial accounting processes to ensure accuracy and compliance.What You Would Be Doing?Payroll Management: Oversee HR and payroll processes to ensure accuracy and compliance with local and international regulations.Employee Financial Accounting: Manage employee financial accounting and related transactions to ensure proper payroll processing.Reporting: Generate and publish weekly/monthly dashboard reports to track and report payroll status and compliance.Data Analysis: Utilize advanced Excel skills to analyze payroll data and support reporting needs, ensuring data accuracy and efficiency.Qualifications:Education: Graduate/Postgraduate degree in HR or Finance.Experience: 2-3 years of experience in HR, Payroll, and Employee Financial Accounting.Prior experience working in payroll for onsite locations (Romania, South Africa, Colombia) is desirable but not mandatory.Skills: Strong proficiency in Excel, including expertise in data management and reporting.Ability to manage payroll activities across multiple countries and adhere to local compliance standards.Whats Expected:Attention to Detail: Ability to manage complex payroll processes with high attention to detail.Data Management: Expertise in using Excel to track and analyze payroll data.Compliance: Ensure that all payroll processes are compliant with internal policies and external regulations.What Are You Signing Up For?Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career developmentPromising career progressionComprehensive training and development throughout your tenureWorld-class work culture, you would not want to miss!This role offers a unique opportunity for individuals passionate about payroll and HR processes with a strong foundation in data management and reporting. You'll play a vital role in ensuring payroll compliance across multiple global locations while gaining exposure to various financial and HR functions.

Job Title: IT Services Delivery LeadLocation: GurgaonJob Summary: The IT Services Delivery Coordinator to the Delivery Head supports the Delivery Head in managing and overseeing the delivery of IT services. This role involves coordinating with various teams, managing service delivery processes, and ensuring that IT projects are executed efficiently and effectively.Key Responsibilities:1. Support to Delivery Head:Assist the Delivery Head in daily operations and strategic planning.Prepare reports, presentations, and documentation for meetings.Coordinate and follow up on action items from meetings.2. Service Delivery Management:Monitor and track the progress of IT service delivery projects.Ensure that service delivery aligns with agreed-upon service level agreements (SLAs) and delivery frameworkIdentify and escalate any issues or risks to the Delivery Head.3. Coordination and Communication:Act as a liaison between the Delivery Head and various client and project delivery teams.Facilitate communication and collaboration among team members.Track the maintenance of service delivery documentation, including service catalogs and knowledge base articles.4. Process Improvement:Assist in developing and implementing service improvement plans.Participate in service delivery reviews and performance assessments.Support the continuous improvement of IT service delivery processes and practices.Qualifications:Bachelor's degree in Information Technology, Computer Science, or Business Administration.Minimum of 7+ years of experience in IT service delivery or a similar role.Strong understanding of IT service delivery principles and practices.Excellent analytical, communication, and problem-solving skills.Proficiency in IT service management tools and software.Skills:Project coordination and management.Effective communication and stakeholder management.Problem-solving and risk management.Team collaboration and leadership.Attention to detail and organizational skills.

Job Title: Senior Software Engineer / Module Lead Experience: 5 to 8 years Location: Delhi NCR (Preferably Gurgaon) Job Type: Full-time Interested candidates, please share your resume at Kalyani.Jadhav@igtsolutions.com Job Description: We are seeking a skilled Senior Software Engineer / Module Lead with 58 years of experience in C# and .NET technologies. The ideal candidate should have strong expertise in:Designing and developing disconnected architecturesWorking with message queues (IBM MQ, Windows Message Queues)Developing Windows ServicesProficiency in .NET Framework (4.6.2+), .NET Core, REST APIs, Blazor/Razor UI frameworkSQL Server and Azure DevOps CI/CD (YAML pipelines), Azure Git & TFVCExperience with Angular and MVC is a plus

Job Description : Senior DevOps Engineer Azure & Security Interested candidates, please share your resume at Kalyani.Jadhav@igtsolutions.com Experience: 6-8 years in Azure, DevOps, Infrastructure, and Security HardeningHighly skilled, hands-on DevOps Engineer with strong Azure expertise, security hardening experience (CIS compliance), and end-to-end infrastructure management capabilities. This role requires deep technical expertise in Azure cloud, DevOps pipeline automation, security compliance, OS patching, and proactive cloud optimization.The ideal candidate should be proactive, self-driven, and capable of creating their own backlog, identifying areas of improvement, and executing new POCs to optimize cloud performance, security, and scalability.Key Responsibilities: Azure Infrastructure & Tenant Management- Manage and optimize the entire Azure Tenant, ensuring compliance, security, and efficiency.- Implement best practices for cost optimization, scalability, and resource utilization.- Monitor, troubleshoot, and enhance Azure services such as VMs, Storage, Networking, AKS, AAD, and more DevOps Pipeline & Automation- Build and maintain CI/CD pipelines using Azure DevOps (YAML) for automated deployment.- Automate infrastructure provisioning using Terraform, Ansible, and Bicep.- Enhance observability, logging, and monitoring across environments Security & Compliance (CIS Hardening & OS Security Fixes)- Implement CIS benchmarks for Windows & Linux security hardening.- Proactively fix security vulnerabilities, apply patches, and upgrade OS across Test, UAT, and Production environments.- Conduct regular audits, vulnerability assessments, and ensure compliance with security policies.- Optimization & Proactive Improvements- Analyze existing cloud deployments and proactively recommend better architectures, cost optimizations, and security enhancements.- Identify scalability bottlenecks and improve resource efficiency.- Suggest new POCs and improvements to enhance deployment strategies.- Cost analysis Cross-Team Collaboration & Development Support- Work closely with development teams to optimize cloud architecture and deployments.- Challenge and refine development decisions if they impact security, performance, or cost.- Provide expert guidance to the Product Owner and stakeholders for improving infrastructure and cloud strategiesRequired Skills & Experience: Azure Cloud & Infrastructure- Strong experience with Azure Cloud, Azure Tenant Management, Azure Virtual Machines, Azure Storage, Azure Networking, and AAD.- Expertise in scalability, security, and high-availability designs. DevOps & Automation- Deep knowledge of Azure DevOps, GitHub Actions, and CI/CD pipeline automation using YAML.- Strong expertise in Infrastructure as Code (IaC) Terraform, Ansible, Bicep.- Hands-on scripting experience with PowerShell, Bash, or Python Security & OS Hardening- CIS Hardening for Windows & Linux strong understanding of security baselines.- Ability to fix vulnerabilities, apply patches, and upgrade OS across Test, UAT, and Production.- Experience with Azure Security Center, Defender, and identity management.- Knowledge of how to upgrade with the help of Scripts Problem-Solving & Proactiveness- Ability to identify weaknesses in current DevOps and cloud setup, suggest improvements, and implement POCs.- Strong analytical mindset can challenge development teams on inefficient architectures.- Proactive attitude in designing, optimizing, and securing cloud infrastructure

Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can applyPreferably customer service experience Good Spoken Bengali & English/HindiComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!POC- HR TANYAInterested candidate can come for Direct Walkin interview.Mention (HR Tanya) on top of cv. Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru DronacharyaTiming: 10:00am- 3pm

the Led Role SummaryWe are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements.What You Would Be Doing?Team Leadership & Management: Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics.Performance Monitoring & Coaching: Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.Escalation Handling: Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues.Process Improvement: Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.Training & Development: Coaching new team members and continuously working to enhance the skills of existing team members.Client & Stakeholder Interaction: Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders.Target Management: Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals.Reporting & Documentation: Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.Content Moderation Expertise: Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines.QualificationsEducation: Graduate in any discipline.Experience: At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams.Skills:Strong leadership and supervisory abilities.Excellent written and verbal communication skills in English.Strong problem-solving and analytical skills.Ability to handle escalations and complex content issues.Proficiency in MS Office, particularly Excel.Familiarity with content moderation guidelines and best practices in the industry.Whats ExpectedProven ability to manage and lead a high-performing team in a fast-paced environment.Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.Strong communication and relationship-building skills with clients and internal stakeholders.Ability to work effectively in a 24x7 work environment and manage stretch targets.What Are You Signing Up For?Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career development programsPromising career progression within a global companyA dynamic, world-class work culture that values innovation and teamworkIf you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you.To Apply:Please share your resume with sonam singh at nidhi.rastogi@igtsolutions.com or Call @ 8630322833

Job descriptionJob Position : Assistant Manager NetworkLocation : GurgaonMode : WFOJob description :Individual will be responsible to manage a team of highly enthusiast Network engineers (L1/L2/L3) and the support organisation global network operations. He'll be expected to provide consistent, high-performing level of service support and also ensure the service availability and operational excellence being a part of the team.9-15 years of experience in Network domain managing global networks.Strong hand-on experience in network domain and available to support the global operations running 24x7.Developing and implementing network designs, including topology, protocols, and network security measuresDesigning, implementing, and managing network infrastructure, including switches, routers, Firewall & wireless.Monitor network performance and ensure availability and reliability.Perform regular network performance tuning and optimization and Troubleshoot and resolve network-related issues promptly.Implement and maintain network security devices and work on vulnerability closure to ensure complianceIn-depth knowledge of networking technologies & solid understanding of networking and core Internet Protocols.In-depth knowledge and hand-on experience on Routing Protocols (BGP)In-depth knowledge and hand-on experience on switching (STP, VSS, HSRP, VRRP, GLBP, Multi-Layer Switches),In-depth knowledge and hand-on experience on Security technologies (Must Checkpoint), (Good to have - Cisco ASA, Fortigate, Palo Alto etc)Thorough knowledge and configuration experience on NAT, IPSec/ SSL VPN setups on Checkpoint & Cisco FirewallsIn-depth knowledge and hand-on experience on Links Management (Internet, MPLS IPLC, P2P etc)In-depth knowledge and hand-on experience on Cisco Meraki.Good to have knowledge and understanding on IT Compliance (i.e., PCI, ISO, SSAE and other Industry standard)Good to have knowledge and understanding on Network Monitoring Tools (SolarWinds).Certifications like Cisco CCNP/CCIE, Checkpoint CCSA/CCSE are highly desirable.Excellent Written and Verbal CommunicationLead and manage a team of network engineers and provide training and mentoring also coordinate with other IT teams to ensure seamless operations.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job descriptionRole: Sr Manger ServerLocation: GurugramMode: Work from OfficeKey ResponsibilitiesThe candidate will be responsible for Technology Services including Infrastructure and Operations Management. He should be technically proficient in server technology, Network, SAN management, databases, network management, data center management, license managementStrong Hands-On experience on the following technologies but not limited toMicrosoft O365Active Directory & Azure ADZscaler or Netskope content filterWVDVirtualization & Hosting (VMware, Hypervisor)DNS managementAntivirus Crowdstrike & MS DefenderForcepoint DLPVPN Solutions RSA Cisco, Cisco DUODRM, SFTP & FTP solutionsMicrosoft security InTunes, P1/P2, EMS solutions etc.Experience in Infrastructure Solution designingFollows and deploys core Infrastructure policies, Maintain SLA and defines drives best practice standards.Deep understanding ofCloud computing technologies (IAAS, PAAS, SAAS)Microsoft O365Emerging computing trends required with proven ability to transition and migration from n-premDatacenter to cloud Infrastructure.Hands-on technical expertise, direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshootingManage all data center hosting in a multisite environment supporting different time zones.EvaluateLatest technologiesconduct various PoCsmake business cases for best practicestechnologies inter-compatibilityarchitecturesemerging technologies.Define and own SLAs and monitoring for all IT infrastructure including servers, databases, storage, cloud instances, backupsNegotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.Develop disaster recovery plans and conduct testing to detect faults, minimize malfunctions, and ensure backup systems are effective.Working with Security and Audit/compliance team to maintain a secure & compliant IT environment and adhering to IT security policies.Required Skills & Experience10+ years in IT Infrastructure with 2+ years in Managerial role.Excellent communication and writing skills.At least 4 years of End user applications support experience in a professional services environment.Strong customer service focus and experienceProject management /Implementation skillsIn depth knowledge of managing Hybrid Data center primarily Microsoft Infrastructure.Strong experience in managing O365, designing and deploying solutions on Microsoft Azure platform, Good knowledge of Azure IaaS (VMs, VNET, VPN Gateways and Express Route).Experience in Migration of various on prem Infrastructure and IT services on Cloud (IAAS, PAAS, SAAS),Cloud Identity management, Integration of new applications into the cloud.Ability to lead and develop technical talent (performance management, coaching, mentoring).Strong understanding of VMware, Hypervisor, Clustering and DR.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position: Assistant Manager - Payroll - SAP (Successfactor)Mode of Work : OnsiteSAP MandatoryLocation: Hybrid and Gurgaon Employment type: Permanent Job type: Full timeProfile Summary:IGT is seeking an Assistant Manager HR & Payroll to join our HR Shared Services team. The ideal candidate will be responsible for managing payroll and related activities for our onsite locations, including but not limited to Romania, South Africa, and Colombia. This role requires a strong understanding of HR, payroll, and employee financial accounting processes.Primary Job Responsibility:Manage HR and payroll processes, ensuring accuracy and compliance.Oversee employee financial accounting and related transactions.Generate and publish weekly/monthly dashboard reports.Utilize advanced Excel skills to analyze payroll data and support reporting.Education and Essential Experience:Graduate/Postgraduate degree in HR or Finance.510 years of experience in HR, Payroll, and Employee Financial Accounting.Prior experience of working in payroll for onsite location is desirable but not mandatory. Strong proficiency in Excel with expertise in data management and reporting.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.RegardsVarsha BatraE.varsha.batra@igtsolutions.comM.+91 -8527123018

Role Summary:IGT Solutions is looking for a Recruitment Consultant(Talent Acquisition) to join our team. The ideal candidate will be responsible for developing and executing effective recruitment strategies, sourcing both active and passive candidates, and ensuring alignment with the company's hiring goals. This role requires strong experience in bulk hiring and BPO recruitment.What You Would Be Doing:Recruitment Strategy Development:Develop and implement sustainable recruitment strategies aligned with business goals.Create recruitment objectives and ensure their successful execution.Sourcing and Candidate Engagement:Source passive candidates through various channels.Utilize resume databases and multi-channel approaches to find the best-fit candidates.Build and maintain talent networks to engage with both active and passive candidates.Collaboration with Hiring Managers:Partner with hiring managers to understand role requirements and ensure effective candidate alignment.Write and proofread detailed job descriptions to attract the right talent.Evaluating and Improving Recruitment Plans:Assess the success of current recruitment strategies and recommend improvements.Track and evaluate key recruiting KPIs to determine the effectiveness of sourcing strategies.Propose new candidate sourcing channels to enhance recruitment efforts.Recruitment Marketing & Employer Branding:Plan and implement a Recruitment Marketing strategy to promote the company as an employer of choice.Manage Employer Branding initiatives to attract high-quality applicants.Candidate Screening & Interviewing:Review applicants to ensure they meet position requirements.Conduct interviews in compliance with company policies and regulations.Compliance & Reporting:Ensure adherence to laws, rules, and regulations, including data privacy policies.Prepare weekly reports on recruitment activities and progress.Education:Graduate in any discipline.Experience:Minimum 1-2 years of experience in recruitment, particularly within the BPO industry.Hands-on experience in bulk hiring and recruitment across various levels.Immediate joiners are preferred.Skills:Strong communication skills, both written and verbal.Ability to source, engage, and evaluate a high volume of candidates.Knowledge of recruitment KPIs and the ability to evaluate the success of different sourcing strategies.Ability to execute recruitment strategies effectively to meet hiring goals.Strong relationship-building skills with both hiring managers and candidates.Ability to adapt and implement a recruitment marketing strategy to attract top talent.What's Offered:Shift: General shifts (6 days a week).Work Location: Work from office (IGT Solutions).Walk-In Interview:Interested candidates are invited to attend the walk-in interview at IGT Solutions.Please mention "Swapnil Gupta" on top of your resume when you arrive.

Job Title: Customer Experience TrainerCompany Overview:IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success.Job Responsibilities:Provide feedback and coaching on presentation skills to enhance overall performance.Serve as the liaison between quality and operations from a training and development perspective.Demonstrate a strong aptitude for delivering exceptional customer experience.Utilize strong analytical skills and attention to detail to monitor performance metrics.Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements.Work closely with new hires to enhance their communication skills and ensure consistent performance.Lead refresher training sessions based on TNI findings and conduct calibration sessions.Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives.Regularly monitor calls and agent performance to ensure quality standards are met.Conduct assessments to identify areas of improvement and implement action plans accordingly.Perform training needs analysis, prepare action plans, and report on progress and improvements.Requirements:Bachelor's Degree (Any Field).Excellent verbal and written communication skills.Ability to work in a 24/7 environment (6-day work week).How to Apply:Interested candidates can send their resumes to:swapnil.gupta@igtsolutions.comContact: 7042379178Equal Opportunity Employer:IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Job descriptionGreeting from IGT SolutionsWe are hiring for Blended Process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Job Responsibility: Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities:Strong process orientationHigh energy, High Integrity & Work EthicsStrong interpersonal skills & ability to communicate effectively Strong problem solving skills.Educational & Essential Experience: Bachelor's Degree or Undergraduate dropouts 6 Months BPO or travel experience Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)Interview Rounds:HR RoundVersant/Voice and non-voice Test Round Operations RoundCompensation Salary up to 30,000 CTC and take home 25944/- Interview Time : 9-30 am to 4 pm Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Contact Information: BoobalanWhatsApp Number: 6381370389Mail Id: r.boobalan@igtsolutions.com

Job descriptionGreeting from IGT SolutionsWe are hiring for Blended Process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Job Responsibility: Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management Knowledge, Skills and Other Abilities:Strong process orientationHigh energy, High Integrity & Work EthicsStrong interpersonal skills & ability to communicate effectively Strong problem solving skills.Educational & Essential Experience: Bachelor's Degree or Undergraduate dropouts 6 Months BPO or travel experience Excellent Written and spoken communication, business technical writing Computer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a blended environment(Voice &Chat/Email)Interview Rounds:HR RoundVersant/Voice and non-voice Test Round Operations RoundCompensation Salary up to 30,000 CTC and take home 25944/- Interview Time : 9-30 am to 4 pm Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045 Contact Information: Mariya NancyWhatsApp Number: 8884449120Mail Id: Mariya.Nancy1@igtsolutions.com

Hi,Greetings from IGT SolutionsWe have and Immediate Opening for Assistant Manager Training profileInterested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Assistant Manager for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals.What you would be doing ?Training Delivery & Content Management: Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG).Trainer Leadership & Development: Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers.Trainer Grooming & Endorsement: Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills.Training Needs Analysis (TNI/TNA): Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments.Certification & Client Management: Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment.Project Management: Identifying projects that will improve key training outcomes such as throughput, attrition, and performance.Team Performance Management: Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve.Audit Compliance: Ensuring that training programs meet both internal and external audit requirements and performance standards.Root Cause Analysis & Improvement: Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans.Stakeholder & Client Management: Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations.Forecasting & Planning: Estimating future training needs and planning resources accordingly.Qualifications:Education: Graduate in any discipline.Experience: At least 1+ years in a Assistant Manager Training role with experience in training delivery and content management.Skills:Strong presentation, facilitation, and coaching skills.Excellent written and verbal communication skills in English.Strong analytical abilities with attention to detail.Proficiency in MS Office.Ability to manage stretch targets and achieve results across multiple shifts.Whats Expected:Ability to effectively mentor and lead a team of trainers.Passion for improving training effectiveness and meeting client and business requirements.Expertise in analyzing training data, identifying gaps, and creating actionable solutions.Strong stakeholder management skills, particularly with clients.What are you signing up for ? Competitive salaryHealth and wellness programsCareer advancement opportunitiesComprehensive career development Promising career progressionComprehensive training and development throughout your tenureWorld class work culture, you would not want to miss!

Job descriptionMode: 100% work from office Qualifications• 3-5 years of hands-on experience working with Automation Anywhere A360.• Intermediate proficiency in scripting languages such as Python, JavaScript, Node.js, and PowerShell .• Working knowledge of API integrations with other applications is essential.• Demonstrated experience with RDBMS systems such as SQL Server and Oracle, including proficiency in writing SQL queries and stored procedures.• Experience with automation and integration with ERP tools such as SAP, Workday, or Salesforce is a plus.• Familiarity with OCR tools like Automation Anywhere IQ Bot and Abbyy, and their integration with Automation Anywhere, is desirable.• Understanding and implementing RPA bot coding best practices.• Knowledge of cloud environments such as Azure and AWS is preferred.• Strong analytical skills for problem-solving.• Ability to work independently as well as collaboratively within a team.• Excellent communication and client-facing skills are required.• Bachelor's degree in Computer Science or a related field is preferred.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadershipJOB RESPONSIBILITIES-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Very Strong written and verbal communication skills (English)Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training ( line trainer experience can also be considered )Working Hours:24 x 7 Shift9 hours shift with 1 hour break. Work From OfficeWorking Days:6 Days working in a week Benefits:Rewards & Recognition (Awards & Gifts)Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com7042379178

Role Summary:We are looking for an experienced and detail-oriented Content Moderation Quality Manager to oversee and manage a team of Quality Evaluators and Team Leaders. The ideal candidate will have experience in managing content moderation processes and will be responsible for driving process improvements, ensuring quality standards, and providing actionable insights based on performance data. The role requires effective team management, strong analytical skills, and the ability to collaborate with clients and stakeholders to achieve operational excellence. What you would be doing? Team Management: Lead and manage a team of Quality Evaluators and Team Leaders, ensuring effective coordination and alignment with process objectives.Client/Stakeholder Management: Build and maintain strong relationships with clients and stakeholders, driving and influencing continuous improvement objectives and performance standards.Quality Activities: Oversee the documentation for transaction monitoring, ensuring that quality standards are met. Facilitate the sharing of best practices and implement them across the team to drive performance benchmarking.Process Improvement: Keep track of process trends and identify opportunities for improvement by analyzing end-to-end processes and identifying broken links that impact performance.Performance Analysis & Reporting: Analyze and report on agent and process performance trends, providing insights and recommending corrective action plans where necessary.Corrective Actions & Quality Tools: Implement corrective action plans and participate in quality system improvement activities using Six Sigma methodologies.Quality Monitoring Compliance: Ensure dip check compliance and calibration compliance on a weekly basis. Oversee the preparation of weekly and monthly reports, tracking performance metrics and compliance standards.Bottom Quartile Identification: Identify bottom quartile performers and develop steps to improve their performance.Continuous Improvement: Recommend initiatives to improve transaction quality through the adoption of new quality tools and motivational techniques. Whats Expected:Domain Knowledge: Well-versed in the travel domain and familiar with content moderation processes.Analytical Skills: Strong ability to analyze data trends and performance metrics to identify areas for improvement.Supervisory Skills: Demonstrated experience in leading teams, with a keen eye for detail and a results-oriented mindset.Communication Skills: Excellent written and verbal communication skills in English.Organizational Skills: Highly organized and methodical, able to handle multiple priorities and meet deadlines.Proficiency in MS Office: Strong knowledge of MS Office tools, particularly Excel, Word, and PowerPoint.Quality Control Tools: Knowledge of key quality control tools, such as Pareto analysis, Six Sigma, FMEA, SIPOC, etc. What are you signing up for? Competitive salary and benefits package.Career development opportunities.Health and wellness programs.Equal employment opportunity: We are committed to providing equal employment opportunities to all individuals based on job-related qualifications, without discrimination.Interested candidates are requested to submit their updated resume to swapnil.gupta@igtsolutions.com or contact 7042379178 for more information.

Roles and Responsibilities Urgent requirement for the position of Assistant Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at swapnil.gupta@igtsolutions.com 7042379178May please find the below job description for your reference: Roles & responsibilities-Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned ProcessesShould have time and people management skillsQuality Activities - Documentation for Transaction MonitoringKeeping Track on Process TrendsAnalyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly basisCalibration compliance - Weekly basisWeekly and Monthly reports - Weekly and Monthly basisIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachDesired Candidate Profile Travel domain experience shall be preferred (Mandatory)Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical, Target and deadline driven.Knowledge of all QC Tools like Pareto, Six Sigma etc.Perks and Benefits Work from Office 6 Days working24*7

Creating in developing an effective sales strategy / sales penetration for Swiss market and acquire new customers for IGT.Extend and develop a portfolio of IGT IT services business.Assesses client IT needs and makes recommendations including IT Services and SolutionsPrepares sales visits and presentations to pitch IGT IT service, solutions and combination service package to customersDemonstrates IT Services / solution to highlight benefits.Negotiates sales and long-term contracts with customersProvides technical advice after salesEstablishes sales goals and implements a plan to meet those goalsTracks progress toward goals and documents sales performanceBecomes fluent in IGT services and solutions.Answers questions, describes benefits, and discusses pros and cons of various services/ solutions.Gains familiarity with the IT industry, and stays updated on trends and innovative productsAssists in creating marketing literature and web-based features to promote services products and solutions.Attends trade exhibitions and industry events to learn about cutting-edge products and salesWorks for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizationsBuilding and maintain good relationship with customers.Conducting in-depth research to identify market opportunitiesExamining the IT requirements of customers / market and help teams in making the pitch.Having a decent experience on selling IT solutions / Products mapping to customer needs and driving the customer sales.Experience with Global Delivery Model with demonstrated knowledge of processes and methodologiesAbility to present at senior levels, and executive levelsAbility to work with diverse client & IGT teams in various service lines, across multiple time zones.Working knowledge & awareness of the latest software engineering methodologies & technologies including Agile, DevOps, Quality Engineering / Testing, Cloud Computing (IaaS, SaaS, PaaS, EaaS), Data Science & Analytics to be able to engage client stakeholders at all levelsStrong preference for a consulting experienceStrong CommunicationsAbility to multitask and prioritiseExcellent interpersonal skills

We are looking for ETL Architect || Immediate JoinerRemote work- 5 Working DaysDuration: Permanent-Fulltime.We are seeking a highly skilled and experienced ETL (Extract, Transform, Load) Technical Architect with expertise in AWS (Amazon Web Services) and PySpark to join our team. As the ETL Technical Architect, you will play a crucial role in designing and implementing ETL solutions that support data integration, transformation, and loading processes. Your deep knowledge of AWS services and PySpark will be instrumental in building scalable and efficient data pipelines.Requirements:-Architect ETL solutions: Design end-to-end ETL solutions that align with business requirements, ensuring scalability, reliability, and performance.Data Modeling: Define and implement data models, schemas, and structures to support efficient data processing and storage.ETL Pipeline Development: Develop, optimize, and maintain ETL pipelines using PySpark, leveraging AWS Glue or other relevant AWS services.AWS Integration: Integrate ETL processes with various AWS services, such as S3, Redshift, Athena, and EMR, to create a comprehensive data ecosystem.Performance Optimization: Identify and resolve performance bottlenecks in ETL processes, optimizing data extraction, transformation, and loading for efficiency.Data Quality and Governance: Implement data quality checks and governance policies to ensure data accuracy and compliance with industry standards and regulations.Monitoring and Troubleshooting: Set up monitoring and alerting systems to proactively identify and address issues within the ETL pipelines.Collaboration: Work closely with data engineers, data scientists, and other stakeholders to understand their data requirements and ensure successful data delivery.Documentation: Create and maintain technical documentation, including architecture diagrams, data flow diagrams, and standard operating procedures.Stay Current: Keep up-to-date with the latest ETL, AWS, and PySpark developments and best practices, and apply them to enhance existing processes.Qualifications:-1) Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.2) Proven experience as an ETL Technical Architect with a strong focus on AWS and PySpark.3) In-depth knowledge of AWS services, including but not limited to S3, Redshift, Athena, EMR, and Glue.4) Proficiency in PySpark and related Big Data technologies for ETL processing.5) Strong SQL skills for data manipulation and querying.6) Familiarity with data warehousing concepts and dimensional modeling.7) Experience with data governance, data quality, and data security practices.8) Excellent problem-solving skills and attention to detail.9) Strong communication and collaboration skills to work effectively with cross-functional teams.10) AWS certifications (e.g., AWS Certified Data Analytics, AWS Certified Big Data) are a plus.

Educational Qualifications:Bachelors degree in Business, Engineering, or a related field (MBA preferred).Certifications in Microsoft technologies or partnership programs are a plus. Key Skills and Competencies:Extensive experience (1015 years) in alliance management, business development, or partnerships, with significant focus on Microsoft technologies.Deep understanding of Microsoft solutions, go-to-market models, and partner ecosystems.Proven track record of driving revenue growth through partnerships.Strong negotiation, relationship-building, and stakeholder management skills.Strategic thinker with the ability to navigate complex partnership ecosystems.Excellent communication, presentation, and interpersonal skills.Ability to manage cross-functional teams and deliver results in a fast-paced environment. Key Responsibilities:Alliance Management:Build and strengthen the partnership with Microsoft to unlock new revenue streams and enhance market positioning.Act as the primary point of contact for all Microsoft-related initiatives in India, ensuring seamless communication and alignment.Business Development:Identify, evaluate, and capitalize on joint business opportunities within the Microsoft ecosystem to achieve growth targets.Drive co-sell and co-marketing strategies to expand market presence and win key accounts.Strategic Planning:Develop and execute a comprehensive partnership strategy aligned with organizational goals and market dynamics.Align partnership goals with Microsoft's go-to-market strategies to create synergy and maximize impact.Stakeholder Engagement:Build strong relationships with senior executives, sales teams, and technical experts at both Microsoft and internal teams.Collaborate with internal business units (sales, delivery, and technical teams) to ensure alignment and smooth execution of alliance initiatives.Revenue Growth:Drive measurable outcomes such as increased revenue, expanded market share, and enhanced customer satisfaction through collaborative efforts.Manage and track joint business metrics, reporting outcomes and progress to stakeholders regularly.Thought Leadership:Stay abreast of industry trends, particularly in the Microsoft ecosystem, to provide insights and guide strategic decisions.Represent the organization in events, forums, and Microsoft-led initiatives to build brand visibility and credibility.

Role: Helpdesk Support ExecutiveLocation: GurugramMode: Work from office Experience in Help Desk operations and processes are required with strong Administration Skills.Strong Customer Service focusExcellent people skills and ability to interact with a wide range of client staff and demandsKnowledge of Occupational Safety requirementsStrong PC literacy and proven ability to manage daily activities using various systems.Demonstrated experience with continuous improvement initiatives highly desirableDemonstrated experience with client reporting and the preparation of statistical call analysisGraduate in any discipline2 3 years experience in Help Desk managementProven ability to function effectively as part of a teamProven ability to initiate and follow through with improvement initiativesGood communication Skills.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Role & responsibilities IGT Solutions hiring for Head Quality (Transaction Quality) Gurgaon. Interested candidates are requested to please provide an updated resume at sameer.gandhi@igtsolutions.com Also, May please find the below Job description and specifications for your reference. Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned ProcessesShould have time and people management skillsClient/Stakeholder management to drive and influence improvement objectivesQuality Activities - Documentation for Transaction MonitoringFacilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process TrendsCan identify process end to end and identify improvement opportunities basis broken links-Analyze and Report Trends in Agents/Process performance-Implement corrective action plans as and when required-Participate in quality systems improvement activities using six sigma methodologies-Recommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly basisCalibration compliance - Weekly basisWeekly and Monthly reports - Weekly and Monthly basisIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceKnowledge, Skills, Other abilities:Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical.Target and deadline driven.Sound knowledge of MS Office (Specially Excel, Word and PPT)Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Dear Candidate,We at IGT are hiring for Process Associate.Process: -Customer Service AssociateJob Role: -1. Handle inbound customer inquiries via voice calls related to travel bookings.2. Maintain a high standard of service quality, adhering to customer service guidelines.3. Communicate effectively with customers, ensuring a positive and helpful interaction.Qualification: -1. Minimum HSC or equivalent.2. Decent communication skills in English, both verbal and written.For more info. connect on below:Simran Ranjane: Ph. - 8421773534 | Email ID. - simran.ranajne1@igtsolutions.com

International Travel voice process Process: - Customer Service Associate Job Role: - Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels.Maintain a high standard of service quality, adhering to Expedia's customer service guidelines.Communicate effectively with customers, ensuring a positive and helpful interaction.Qualification: - Minimum HSC or equivalent; a Bachelor's degree is a plus.Excellent communication skills in English, both verbal and written.Salary: - Fresher: 21K CTC 17K inhandExperience: Upto 24K CTC 21K inhand.Extra Benefits: - Performance Incentives.Shift Time & Week Off: - 5 Days working, Rotational shifts ,2 Rotational Week Off.Transport Facility: - Pick-up and Drop facility available.Fully vaccinated.Interview Has been scheduled: - IGT Solutions: - Survey No. 30/3, 31/1 & 2A Ground floor Tower D, Weikfield IT Park nagar road viman nagar taluka haveli pune 411014 HR Samreen: 8459159665 Looking for immediate joiners Role & responsibilities Preferred candidate profile Perks and benefits

Position: Vice President Travel/OTA Operations Location: Gurgaon Employment type: Permanent Job type: Full timeIGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.Job Responsibility:IGT Solutions is looking for a Vice President – Travel/OTA Operations to lead Digital Contact Centre Operations with experience of managing site level airline operations end to end. The position is responsible for the overall leadership of the Customer Operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.15+ years of experience in Customer Operations (Preferably Airline Operations)Should have deep knowledge and understanding of the BPO/Contact Centre operations, Competition & Market trends in BPO industryMust have managed 500+ FTE across Voice, Chat, Back-office and other Omni channel BPO customer operationsExperience in P&L management preferred with understanding of budgeting, financial planning, project and site level financials at Gross, Operations and EBITDA marginsLean Six Sigma Green Belt / black belt trained / certified (preferred)Accountable and responsible for Present reviews to the Client on monthly basis. Generate additional process insights, capture end customer voice and share with clientDrive Entire Operations through Leading and assigning team responsible for delivery.Education – Bachelor’s Degree from a recognized university with MBA/Masters Degree (preferred)Should be willing to work in a 24x7 environment (5 days working US shifts)Proven ability to build, manage and foster a team-oriented environment.Have an ability to understand Staffing adherence and Schedule AdherenceProven ability to work creatively and analytically in a problem-solving environment.Excellent communication (written and verbal) and interpersonal skills.Primary Job Responsibilities:You will be responsible to oversee and direct site management and operational leadership for global travel business account. You will be responsible for all aspects of operations including: analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress.Deliver 100% to the client set contractual goals of service delivery and meet/exceed the financial and operational goals set by the organizationCreate and present business reviews to the Client and internal leadership on weekly / monthly basis. Generate additional process insights, RCAs and Action Plans to improve customer experience. Designing and presenting all Performance Reviews to the client and the company Leadership Team.Responsible for profitability of the current program.Manage people and develop a cohesive culture of respect, trust, integrity, recognition and team work.Ability to plan actions and control attrition within the required thresholds and lead by example in setting the right persona of a true people leaderProven experience in operational process management, change management and administrative leadership rolesAs a site leader you are expected to assume leadership responsibilities for an entire site level business end to end and provide local leadership support towards HR, Admin, WFM, Quality, Training and Operations.In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales etc.)Partner with clients and internal leadership teams in developing procedures, and ensuring the team follows all established policiesWork with leadership to set KPIs and KRAs for all verticals at site level, and provide regular, actionable feedbackDevise solutions and strategies for improving performance & critical metrics like Follow Up%/ NPS/DSAT/Productivity/CCR/AHT and Operational HygieneProvide statistical performance trends and plans of execution to maintain strong areas and build on opportunities.Provide additional support for achieving key performance and productivity goals.Experience and hands-on data analysis and statistical process control, as well as providing direction and leadership to cross functional teams is a must. Responsible for a wide spectrum of Operations and P&L responsibilities, must be able to multi task across multiple business operations with proficiency.Prepare and conduct effective and timely weekly, monthly & Quarterly Business ReviewsResponsible for all aspects of operations which include but not limited to meeting key performance metrics, managing staffing, provide and maintain excellent customer experiences scores, ensure effective coverage and training of operations staff; deliver excellent client services, and meet desired business KPIsWork closely with Internal controls and finance teams to develop and maintain annual budget and monthly / quarterly P&L forecastsDrive Continuous improvements and innovations to enhance quality, CSATOptimizing spend for LOBs, prepare medium-term plan, annual budgets and activity plan consistent with the agreed strategies with Unit and organizational goaCollaborate with Sales/Account Management/ Presales teams to grow the business & coordinate for customer site visitsEnd to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clientsPositioning IGT Solutions & Services as a major player in the customer services segment to become a partner of choice for related companies in BPO servicesMeet & Exceed all BPO metrics like AHT, Staffing Adherence, Abandoned Occupancy for Voice BusinessPersonal Style Enablers:Ability to motivate and inspire teams and be a natural leaderInnovative and able to foresee market trends and conditionsExcellent people manager, open to direction and a collaborative work style and commitment to get the job donePersuasive with details and factsConfident, flexible with the ability to work in a fast paced and changing environmentShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/developmentBuild and sustain relationships with key people in the Customer Environment, Extrovert with a blend of sales mind set.It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Quality Analyst (Work from Office) - Resume to be shared in varsha.batra@igtsolutions.com || As Quality Analyst in our multilingual BPO center you will be the expert transforming Quality goals into daily team play. You will have a key role in helping our teams constantly perform at international quality level standards. Main Goals Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines Conduct team briefings on performance, Qualitative inputs, Process updates, top errors identified through monitoring, Q&A Lead calibration & transactions check sessions with cross function teams to ensure quality standards are maintained Produce and monitor variance and flux analysis for identifying improvement opportunities Perform regular checks to ensure specific abnormalities are highlighted to the internal team/s Ability to coach at an agent level & review performance on the end metrics FCR, C-SAT, AHT Visual management - Team wise daily and MTD scores on Quality, CSAT, CCR to help in identifying gaps in the Process or Technology, and make recommendations to streamline and improve Partner effectively with training and supervising teams to update training materials and leading focus areas aimed at continuous Quality improvement Mentor and train junior team members Liaison with client(s) for proposing and adopting Quality improvement initiatives Knowledge & Skills Fluent in English/Italian/German Excellent oral, written and interpersonal communication skills Ability to relate and resonate at ease with a multi-cultural, diverse team Strong coaching and giving feedback abilities A genuine desire to help others improve and succeed Min. 1 year experience in a similar role in a BPO / contact center environment Previous experience in airlines/travel industries is a significant advantage Exceptional listening and analytical skills Excellent command of MS Office Graduate in any discipline We Offer Competitive salary package Career growth opportunities within an international growing organization www.igtsolutions.com

Airline Customer Service Representative - VoiceJob Summary: -We are looking for a dedicated/ professional and detailed oriented CCR for an Airline Process. This role involves providing customer service support.We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels addressing their Baggage related queries What would you be doing?Provide delightful customer experienceSolving customer queries What we are looking for?Undergraduate + FresherWhat you will be signing up for?Promising career progressionBest in industry compensationTransport facility in odd hourComprehensive training and development throughout your tenureWorld class work culture, you would not want to miss! Walk in DetailsIGT SOLUTIONS, Ground Floor, InfoTech Centre, Old Delhi Gurgaon Road, Sector 21, Gurugram, Haryana 122016Contact Person:-1) Masud Alam 8287128009 masud.alam@igtsolutions.com2) Priya John 9982025976 Priya.John@igtsolutions.com

Mention (HR Kunal) on top of cv.Contact-7906668019 (WhatsApp Resume)Walk-in Interview Date and Time- Monday-Friday (10:00 AM-3:30 PM)Job Summary: -We are looking for a dedicated/ professional and detailed oriented Customer care representative. This role involves providing customer service support on calls for credit card process. We are seeking a highly motivated and customer-focused BPO Customer Service Representative to join our team. This role involves providing exceptional service to customers through various communication channels (phone) addressing their Credit card-related inquiries. Who we are looking for?Only graduates can apply Experience/FresherVoice Inbound processNon Voice Process BackendContent Moderation ProcessPreferably customer service experience Good Spoken English/HindiComputer Skills ability/experience using computer applicationsTyping Speed - 30 WPMCall Handling Etiquette What you would be doing?Handle customer inquiries and resolve issues efficiently.Provide accurate information to customerProcess transactions and maintain customer records.Deliver excellent customer service and enhance customer satisfaction.What you will be signing up for?Promising career progression Best in industry compensationTransport facility Incentive PlanRetention BonusComprehensive training and development throughout your tenure World class work culture, you would not want to miss!POC- HR KunalInterested candidate can come for Direct Walk-in interview.Mention (HR Kunal) on top of cv. Venue- IGT Solutions, Ground floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana, Nearest Metro station: Sikanderpur/Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)

Job descriptionGreeting from IGT SolutionsWe are hiring for Chat Process and looking for immediate JoinersInterested candidates can directly walk-in to our office.Job Responsibility:Understands the various computer screens and how to utilize them effectivelyInterfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staffAttends assigned training sessions for further improvement in client and customer satisfaction, client information and job performanceAdheres to all company and specific Contact Center policies and proceduresCompletes any work as assigned by ManagementKnowledge, Skills and Other Abilities:Strong process orientationHigh energy, High Integrity & Work EthicsStrong interpersonal skills & ability to communicate effectivelyStrong problem solving skills.Educational & Essential Experience:Bachelor's Degree or Undergraduate dropouts6 Months BPO or travel experience and fresherExcellent Written and spoken communication, business technical writingComputer Skills ability/experience using computer applicationsWilling to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice /Chat environment (Voice /Chat/Email)Interview Rounds:HR RoundVersant Test Round /VNA RoundOperations RoundCompensationInterview Time : 9-30 am to 4-30 pmLocation : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045Contact Information: BoobalanWhatsApp Number: 6381370389Mail Id: r.boobalan@igtsolutions.com

Position : Quality AnalystLocation : Gurugram24*7, BPOWork From Office5days Working - Rotational Shift & Rotational Week Off Must Have : Airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. What this Job Involves :As a Quality Analyst in our 24-hour Airline Contact Center, you will play a pivotal role in ensuring the smooth operation of our customer service team around the clock As Quality Analyst in our multilingual BPO center you will be the expert transforming Quality goals into daily team play. You will have a key role in helping our teams constantly perform at international qualityRoles & Responsibilities:Able to effectively meet contractual SLAs pertaining quality audit targetsDeliver feedback on all audited transactions within the specified timelinesConduct Team briefings on product & process updates, performance, qualitative inputs, Accuracy, top errors identified through monitoringLead calibration sessions with cross function teams to ensure quality standards are maintainedPerform regular hygiene checks to ensure specific abnormalities are highlighted to the internal teamAbility to coach at an advisor level & review performance on the end metric CCR, C-SAT, AccuracyVisual Management - Team wise daily and MTD scores on Quality, CSAT, CCR to help in identifying gaps in the Process or Technology & make recommendations to streamline the same. Knowledge, Skills, Other Abilities:Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Sound knowledge of MS Office (Specially Excel, Word and PPT)Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc. Required Candidate profileMin. 6 Months to 2 Yrs. of experience in Quality with airline experienceGood communication skills, well versed with audits, call quality and QC tools.GraduateBudget : 3.5LPA TO 6LPA It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.RegardsNidhi Rastoginidhi.rastogi@igtsolutions.comM.+91- 8630322833 (WhatsApp)