Job Description

Contributes to the implementation the global and national compliance standards in the area of responsibility to secure a safe environment for customers and co-workers Ensure that every customer has a consistently excellent shopping experience by supporting, challenging and coaching co-workers to see through a customer s eyes Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems. Highlight points for improvement in shape as new for the customer facing areas taking appropriate action where relevant Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans Build the competence of the team through regular coaching, support and encouragement Contribute to identifying, recruiting, introduce and developing the many talents in the department Implement of the global and national people and sustainability strategies