Implementation Professional

Job Description

Demonstrate thorough knowledge of industry best practices, business process, o9 s solutions, technical architecture and value proposition. Lead the complete lifecycle of a project from design to delivery of o9 s solutions to customers across industries and geographies. Understanding of our customer s requirements by leading workshops with functional and business owners of the processes and documenting it. Effectively map the business requirements into o9 s platform and come up with a clear, phased achievable blueprint. Work with a team of experts to configure, solution as per the design to solve deep operations/supply chain problems and institute a rigorous performance monitoring process. Work with the customer to resolve issues and coordinate defect tracking, analysis and resolution process Plan, develop and deliver Super User and End User training, for a global user base. Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams Support customer demonstrations