Job Description

Position: Implementation Specialist ( Maritime Procurement module) JiBe is a cloud-based fully integrated ERP system for the Maritime industry. Our goal is to allow shipping companies to improve productivity, efficiency, and safety levels while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows, and reducing the usage of email and paper. Job Responsibilities Implementation: Escort new JiBe clients throughout the implementation process of JiBe procurement module and assume full responsibility for a successful implementation project. Form close relationships with clients key stakeholders to build lasting trust in the JiBe brand. Conduct detailed training session with client management team. Configurating new clients JiBe procurement module. Collaborate with the development and technical teams to identify and log system bugs during the data entry and configuration process. Communicate effectively with the technical team to escalate critical issues and track the progress of bug resolution. Conduct root cause analysis of recurring issues and work with the team to implement permanent solutions. Maintain thorough documentation of data entry procedures, system configurations, and bug tracking for audit and future reference. Coordinate with the support team for system maintenance, troubleshooting, and continuous improvement based on user feedback. Customer Success: Maintain a relationship with the existing JiBe clients and make sure they are using the system to its full potential. Introduce new features to JiBe existing clients and help in the adoption process. Qualifications and Skills Bachelors degree in business administration, Supply Chain Management, Information Systems, or a related field. 3+ years of experience in leading end-to-end system implementations, including data population, configuration, and system testing. Familiarity with system integrations, data imports, and exports between ERP systems and other databases. Ability to troubleshoot system bugs and work with IT and technical teams for resolution. Proficiency in using data management tools (such as Excel, SQL, or database management systems) to handle large volumes of procurement data. Proficient in project management tools such as MS Project, JIRA, Wrike, or equivalent. Strong organizational skills with the ability to handle multiple tasks, prioritize, and manage deadlines. Excellent communication and interpersonal skills to work across various departments and levels within the organization. Strong decision-making and problem-solving skills to address project challenges, manage stakeholder expectations, and resolve issues promptly.