IMS Specialist II (Customer Support)

Job Description

Description Investigator Management Solutions (IMS) Specialist II Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for. Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives. Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Processes investigator payments by: Maintaining the investigator payment portion of the IMPACT and Medidata System. Reviewing data with project manager for quality and completeness. Processing and creating approved grant payment requests via the IMPACT and Medidata system and forwarding or interfacing with A/P; and Distributing investigator payments to respective sites Creates, maintains, and reconciles MS Excel Project Grant Tracker as necessary. Reviews and interrogates Clinical Trial Agreements (CTAs) and CTA amendments to ensure payments are made according to the documented payment terms and schedule. Discrepancies should be escalated to their line manager or the appropriate project team member as needed. Communicates with site to secure invoices and resolve queries Communicates with IMS Lead and IMS 1 on resolution and processing of invoices Confident to communicate with sites in global locations both in writing and on the telephone Escalates to clinical team where appropriate to follow up on invoice discrepancies, past due invoices and to request refunds from sites. Ensures proper account and project coding are applied to third party invoices as it relates to investigator payments. Assists with customer audits of site payments and sponsor deposits. Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs), processes, tools, and templates. Minimal travel may be required (up to 25%). Works with sponsor systems and applications as required by the project. Qualifications What we’re looking for BA/BS degree in Business, Accounting, or equivalent combination of education and experience. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail. Excellent written and verbal communication skills. Excellent English. Other foreign language proficiency preferred. Ability to organize and prioritize work to meet deadlines in a dynamic environment. Above average attention to detail, and interpersonal skills with a team-oriented approach. Oracle experience preferred but not mandatory. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.