Inbound customer care Executive

Job Description

We are seeking a proactive and customer-focused individual to join our team as a Customer Care Executive in the real estate sector. The ideal candidate will be responsible for managing customer queries, ensuring timely resolution of complaints, coordinating with internal teams, and maintaining a high level of client satisfaction throughout the post-sale process. ! Looking for Immediate joiners ! Key Responsibilities Handle customer queries, complaints, and requests via phone, email, and in person. Serve as the primary point of contact for clients after the sale of the property. Assist clients with documentation, payments, possession timelines, and other post-sale formalities. Coordinate with sales, legal, and construction teams to provide accurate information to clients. Ensure timely and professional resolution of customer issues and follow up until closure. Maintain and update customer interaction records using CRM tools. Schedule and facilitate site visits, possession handovers, and inspections. Requirements Fluency in hindI & English preferred Education Minimum 12th pass & any Graduate can apply Freshers can apply Must be comfortable with calling profile Performance based incentives Opportunities for career growth and promotions Friendly and dynamic work environment Job Types: Full-time, Fresher Pay: ₹10,219.11 - ₹16,419.03 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Language: Hindi (Required) English (Required) Work Location: In person