Incident Report Coordinator

Job Description

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Analytical thinking and decision-making Attention to detail and documentation Excellent communication, coordination, and crisis management skills. High-level written skills. Roles & Responsibilities: Coordinate and drive the resolution of high-impact incidents (Priority 1 and 2). Act as the single point of contact (SPOC) for all major incident-related communications. Facilitate incident bridges (conference calls, video calls) involving support teams, vendors, and stakeholders. Ensure timely updates are communicated to relevant parties throughout the incident lifecycle. Escalate unresolved incidents to appropriate levels in a timely manner. Record, track, and manage incidents Conduct post-incident reviews (PIRs) and root cause analysis (RCA). Collaborate with problem management to ensure recurring incidents are addressed. Continuously improve incident management processes and procedures. Job Type: Full-time Pay: ₹360,000.00 - ₹520,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer Service: 1 year (Preferred) Email Process: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person