Incident Specialist

Job Description

Job Purpose The Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products. Responsibilities Assist in resolving platform incidents by analyzing technical systemsMonitor and respond to platform performance issuesHelp maintain and update system documentationServe as a point of contact for customers during incident management processSupport the enhancement of internal support processes for better efficiencyIdentify and suggest improvements to enhance service quality and customer satisfactionCollaborate with team members on customer experience improvement projects Qualifications 1+ years of experience providing customer technical supportBasic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP)Foundational technical skills (SQL, XML, XSL, JSON, CSV)Basic programming skills (Java, JavaScript)Excellent English language skills (C1 level on the CEFR Scale)Fluency in the native language of the country of employmentStrong self-motivation and commitment to continuous learningExcellent communication skills with both internal and external customersProblem-solving and analytical approach with the ability to interpret technical solutions