1) CRM Management:- Manage and optimize the company's CRM system to ensure data accuracy and integrity.- Monitor passenger interactions and provide insights for improving passenger satisfaction and retention.- Create and implement automated workflows for better passenger communication and engagement.2) Data Insights & Reporting: - Analyse historical data to identify passenger trends, behavior, and preferences.- Generate reports and insights for management to improve business decision-making.- Assist in segmenting passengers for targeted marketing campaigns.3) Social Media Marketing Support:- Develop social media strategies that align with passenger engagement goals.- Monitor and report on social media metrics to evaluate campaign performance and passenger sentiment.4) IT and ERP System Support:- Work with IT and other departments to integrate CRM with ERP software and other systems.- Provide basic troubleshooting and support for CRM and ERP-related technical issues.- Assist in the implementation of ERP systems for passenger service, sales, and marketing processes.Note: Local candidates from Surat are preferred, and only male are eligible.