Job Description of INSIDE SALES REPRESENTATIVE - MUMBAI 1. Industry/ Organization Type: Logistics / Freight Forwarding 2. Working Location: Mumbai 3. Duration: Permanent Role 4. Female candidates only Responsibilities:Customer Engagement:• Initiate and maintain regular communication with potential customers through phone calls, emails, and other digital channels.• Understand customer shipping needs and provide relevant information about freight forwarding services.• Negotiate rates with customers and collaborate with the pricing team to ensure profitability.Relationship Building:• Build and nurture strong relationships with clients to understand their business requirements and foster long-term partnerships.• Identify opportunities for upselling and cross-selling additional freight and logistics services.Product Knowledge:• Stay up-to-date with industry trends, shipping regulations, and the company's service offerings.• Effectively communicate the features and benefits of the company's freight forwarding solutions to customers.Sales Presentations:• Develop and deliver compelling sales presentations to potential clients, showcasing the company's capabilities and value proposition.CRM Utilization:• Utilize CRM tools to manage customer interactions, update customer profiles, and track sales activities.• Generate reports on sales performance and customer engagement for management review.Market Research:• Stay informed about market trends, competitor activities, and changes in the freight forwarding industry.• Provide feedback to the management team on market dynamics and potential business opportunities.Problem Resolution:• Address and resolve customer issues promptly, collaborating with relevant departments to ensure a high level of customer satisfaction. Qualifications:• Bachelor's degree in Business, Logistics, or related field (preferred).• Proven experience in inside sales, preferably in the freight forwarding or logistics industry.• Must Have Good Communication Skills• Strong understanding of international shipping and logistics processes.• Excellent communication and negotiation skills.• Familiarity with CRM tools and Microsoft Office Suite.• Ability to work in a fast-paced and dynamic environment.• Results-driven with a focus on meeting and exceeding sales targets. How to apply:Please share your resume at hr@ifsipl.com or WhatsApp at 8655651782.

Job Description of Business Development Executive - Mumbai1. Industry/ Organization Type: Logistics / Freight Forwarding 2. Working Location: Mumbai3. Salary Package: Basic Salary + Phone Allowance + Incentives + Variable Bonus 4. Duration: Permanent Role Job Title: Business Development Executive - Freight ForwardingRole and Responsibilities:Client Acquisition: Identify and prospect potential clients in the target market.Build and maintain a strong sales pipeline.Conduct market research to identify trends, competitors, and opportunities.Develop and implement effective sales strategies to win new business.Client Relationship Management: Cultivate and maintain strong relationships with existing clients.Understand clients' shipping and logistics needs and provide customized solutions.Serve as the main point of contact for clients and address their inquiries and concerns promptly.Sales Presentations: Prepare and deliver persuasive sales presentations to clients.Highlight the company's services, capabilities, and value propositions.Tailor presentations to address specific client needs and challenges.Quoting and Pricing: Prepare accurate and competitive price quotations for shipping and logistics services.Negotiate pricing and terms with clients to secure contracts.Collaborate with the pricing team to ensure profitability.Assist clients in understanding and fulfilling documentation and compliance needs.Sales Reporting: Maintain sales records, reports, and forecasts.Provide regular updates to the sales manager or leadership on sales activities and results.Market Intelligence: Stay informed about industry trends, market conditions, and competitors.Use market intelligence to adapt sales strategies and tactics.Targets and Goals: Set and achieve sales targets and goals as defined by the company.Continuously strive to meet or exceed sales quotas.Qualifications and Requirements:• Bachelor's degree in business, Logistics, or a related field (preferred).• Thorough Knowledge of Ocean import, Air Import & custom clearance is an added advantage.• Proven track record in sales, preferably in the logistics or freight forwarding industry.• Strong understanding of international shipping and logistics processes.• Excellent communication and negotiation skills.• Ability to work independently and as part of a team.• Proficiency in using CRM software and other sales tools.• Willingness to travel for client meetings and industry events (as required). Eligibility CriteriaExperience: 2 to 5 years in sales, preferably in logistics or freight forwarding.Industry Knowledge: Strong understanding of air and sea freight operations.Education: Minimum graduate (bachelors degree) in Business, Logistics, or related field.Language Proficiency: Fluent in English (both written and spoken).Skills: Excellent communication, negotiation, and customer service skills. The salary will be commensurate with the candidate's experience and qualifications and will not be a constraint for the right individual.How to apply:Please share your CV at hr@ifsipl.com or WhatsApp at 8655651782.

Job Title: Import Customer Service Executive (Air & Sea) Department: Customer Service / Import Operations Location: Andheri, Marol Reports To: Director's Job Summary: The Import Customer Service Executive is responsible for handling all customer service activities related to import shipments via air and sea. This role involves coordinating with internal and external stakeholders to ensure smooth operations, timely delivery, and excellent customer satisfaction. Key Responsibilities: Import Operations & Coordination: • Manage and process import shipments (air and sea) efficiently. • Coordinate with shipping lines, airlines, Overseas Agents, customers for smooth transportation. • Ensure compliance with all import regulations and documentation requirements. • Monitor shipment status and update customers on progress, delays, and delivery schedules. • Handle pre-alerts, arrival notices, and documentation verification. Customer Service & Relationship Management: • Serve as the primary point of contact for import customers, addressing inquiries and Quoting. • Provide accurate and timely information regarding shipment tracking and estimated delivery times. • Ensure customer expectations are met and exceeded in terms of service levels and response time. • Maintain strong relationships with clients and handle any escalations professionally. Documentation & Compliance: • Verify and process import documents, including Bill of Lading, Airway Bills, invoices, packing lists, and certificates of origin. • Ensure proper filing and record-keeping for compliance with regulatory authorities. • Work closely with customs brokers to facilitate smooth customs clearance. • Stay updated with the latest import/export regulations and company policies. Coordination with Internal Departments: • Liaise with the sales, Operations, and finance teams to ensure seamless operations. • Assist in resolving discrepancies related to shipments, invoices, and claims. • Collaborate with Sales and teams for improved workflow. Problem-Solving & Continuous Improvement: • Identify and troubleshoot issues related to import shipments. • Suggest process improvements to enhance operational efficiency and reduce costs. • Handle claims and disputes related to lost or damaged shipments. Key Requirements: Education & Experience: • Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field. • 1-2 years of experience in import Customer Services, freight forwarding, or customer service in the logistics industry. • Experience with both air and sea imports is a must. Skills & Competencies: • Strong knowledge of international trade regulations, import documentation, and customs clearance procedures. • Excellent communication and customer service skills. • Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with logistics software. • Strong problem-solving and negotiation abilities. • Ability to multitask, prioritize, and work in a fast-paced environment. • Attention to detail and accuracy in documentation. Key Performance Indicators (KPIs): • Timely response to customer inquiries and complaints. • Accuracy in documentation and customs compliance. • On-time delivery performance. • Customer satisfaction and retention. • Reduction in operational errors and costs. Additional Information: • This role may require occasional overtime or weekend support based on shipment schedules. • Must be able to work collaboratively with a diverse range of stakeholders. How to Apply: Interested candidates can send their resumes to hr@ifsipl.com. or WhatsApp on 8655651782.