Job Description

Job Responsibilities: Provides leadership, support, and guidance to support engineers Manage escalations and lead customer facing communication Manage operational maintenance, security, and availability of infrastructure Perform analysis and diagnosis of complex issues, troubleshoot and resolve to restore services Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters Perform Root Cause Analysis (RCA) as part of problem management Assist in analyzing historical usage for tracking and trending Identify performance bottleneck and suggest for the improvements Implement capacity improvement plan Develop and maintain the Technical Disaster Recovery Plan. Provide technical support during disaster. Execute Technical Disaster Recovery plan during DR and DR drill. Remediate security vulnerabilities identified by IT Security team Prepare and manage HLD & LLD, process and technical documentation. Qualifications & Work Experience: B.Sc. / BE / Diploma in Electronics/Comp/IT/Telecom Either CCNP, Infoblox/ BlueCat certification, Checkpoint/PaloAlto certification and ITIL certification • Certification on F5 / NetScaler will be added advantage 8+ years of experience in technical support Experience in L3 & above DDI, load balancers, switches, routers, firewalls in hosted on datacenter or cloud environment. Good hands-on experience on installation and configuration of network and security devices and network services Basic Knowledge on any Scripting language like PowerShell, Python, Pearl etc. Should have knowledge of ITIL processes. Experience working in ITIL tools like ServiceNow etc. Knowledge of monitoring tools and reporting. Experience working with some or all technologies below: DDI (Infoblox / BlueCat) IPAM/DNS/DHCP/NTP Proxy, reverse proxy Application gateway Network load balancer Routing and switching protocols (EIGRP, OSPF) • ACL • VPN/IPSE