Information Technology Operations Manager

Job Description

About Us 21 Knots is a design, engineering, and consulting firm providing services to the global maritime and oil & gas industry. In an industry constantly changing due to dynamic regulations, economic fluctuations, and climate change mandates, we strive to provide cutting-edge solutions with a strong commitment to excellence. Our comprehensive services are designed to create value for our esteemed clients while enabling them to achieve their business goals. The Role We’re looking for an IT Systems & Infrastructure Lead to independently manage and maintain the company’s IT infrastructure and operations. This is a high-ownership role that requires a hands-on, technically proficient professional to oversee everything from hardware and network stability to server management, software licensing, and IT security. The ideal candidate is a self-starter who thrives in a dynamic environment and can take full responsibility for ensuring seamless IT operations across the organization. Responsibilities Hardware & Infrastructure: • Maintain IT hardware including desktops, laptops, routers, printers, and other peripherals • Handle procurement, setup, upgrades, and preventive maintenance of equipment • Ensure reliable and secure office network connectivity Software & Systems: • Manage installation, licensing, and regular updates of software and operating systems • Oversee internal servers and backup systems (on-premises or NAS-based) • Administer user accounts, access controls, and security configurations Asset Management: • Maintain inventory of all IT assets and licenses • Track asset allocation, return, and replacement • Prepare periodic reports for audits and compliance IT Support: • Serve as the first point of contact for IT-related issues across the company • Troubleshoot and resolve hardware, software, and network-related issues • Minimize downtime by ensuring prompt support and preventive care Security & Compliance: • Implement and manage antivirus, firewall, and security systems • Conduct regular system audits to ensure data protection and security compliance • Enforce IT policies and best practices across all departments. What You’ll Need Experience: • 5+ years of experience in IT administration, systems support, or infrastructure management • Proven track record of managing company-wide IT operations independently Education: • Bachelor’s degree in Information Technology, Computer Science, or a related field Tools & Software Proficiency: • Solid understanding of hardware, operating systems, and network configurations • Experience managing servers and endpoint security systems • Familiarity with backup tools, basic scripting, or automation tools is a plus • Cloud environment exposure (Google Workspace, Azure, or AWS) is preferred Skills & Competencies: • Strong problem-solving skills with a proactive mindset • Ability to work independently and handle multiple priorities • IT certifications (CompTIA, Microsoft, CCNA) are a plus Why Join 21 Knots We don’t just talk about balance, learning, or recognition—we design our work culture around it. Whether it’s through team events, quarterly awards, or the shared ambition to do good work with good people, we believe that a healthy workplace makes better projects and better careers. Here’s what you can expect: • A high-ownership role with autonomy over IT systems • A collaborative, feedback-driven work environment • Exposure to global maritime projects and learning opportunities • Comprehensive health coverage (up to INR 3,00,000) • A strong commitment to work-life balance and team well-being Show more Show less