Job Description

Greetings from Infosys BPM Ltd., We are hiring candidates for Microsoft and XBOX Service Desk Gaming Support in Hyderabad Location. Please walk-in for interview on 10th May 2025 at Hyderabad Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. If interested, please click on the below link and register yourself for the walkin drive. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-213733 Interview details: Interview Date: 10th May 2025 Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys STP- Office no 5,6-963/2 Madhava Reddy colony, ISB road, pin code- 500032, Gachibowli Hyderabad. Building number - 4, 1st floor Aryabhata conference room Landmark- Nearby ISB college Please find below Job Description for your reference: Job Location: Hyderabad Skill - Service Desk Gaming Support Experience - 1 - 4 Years Skills Needed: Excellent communication skills Troubleshoot and resolve technical issues promptly in Gaming process is mandatory International voice and chat technical experience Address billing-related inquiries, including payment processing, refunds, and subscription management Provide detailed information on subscription plans, game titles, and additional offerings. Guide users through troubleshooting steps and self-help resources. Aware of current role SLA and Metrics handled. Provide technical assistance to customers via voice or chat. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts are mandatory. Responsibilities: Need to trouble shoot technical queries of Gaming and Billing related Address billing-related inquiries, including payment processing, refunds, and subscription management. Assist customers in setting up and configuring gaming device hardware and software. Skills and Qualifications: Customer-Centric Attitude Passion for helping customers and resolving their issues Patience, empathy, and active listening skills Technical Proficiency: Familiarity with gaming consoles, games, and services. Ability to troubleshoot common technical problems. Communication Skills: Clear and concise verbal and written communication. Ability to explain technical concepts to non-technical users. Problem-Solving Abilities: Analytical mindset to diagnose and resolve issues effectively. Adaptability to handle diverse customer scenarios. Team Player: Collaborate with colleagues and cross-functional teams. Willingness to learn and stay updated on console related developments. Documents to Carry: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR.