Innovatiview hiring For Customer Relationship Management role in Noida

Job Description

Who are we? Get It Rent is part of Innovatiview which is one of the largest providers of comprehensive rental solutions in the country for all your business needs. Its varied supply of IT equipment, appliances and electronics has made it an established name in the Indian rental industry. The company's mission is to provide superior products at affordable rentals backed by best-in-class support. Get It Rent goes one step further than providing products; it provides a 360-degree business ecosystem for both the micro and macro needs of a business. The company is headquartered in Delhi with 8 branches across India. This pan-India presence along with best-in-class service, huge inventory chain and a team of trained rental experts has enabled it to be the 'company of choice' for rental solutions, in all business categories. Key Responsibilities: • Develop and maintain strong relationships with clients to ensure their satisfaction and retention. • Act as the main point of contact for clients, addressing their needs and concerns promptly. • Understand customer requirements and offer tailored IT Hardware rental/lease solutions. • Coordinate with internal teams to ensure smooth service delivery and timely responses to customer inquiries. • Track and analyze customer feedback to identify areas for improvement in service offerings. • Assist customers in managing their accounts, billing, and contract renewals. • Develop regular reports on customer engagement and satisfaction metrics. Good to Have: • Experience with up-selling and cross-selling IT Hardware solutions to existing clients, identifying opportunities for expanding services and increasing revenue. Skills & Qualifications: • Proven experience in customer relationship management. • Excellent communication and interpersonal skills. • Strong problem-solving and negotiation abilities. • Ability to handle multiple clients and prioritize tasks effectively. • A customer-first attitude and a passion for delivering excellent service. • Familiarity with CRM software and tools. • Knowledge of IT hardware services and leasing models is a plus.