Job Description

1) Achieve Business Volumes: a) Achieving service revenues as per plan b) Working Capital Management c) Managing outstanding and stocks as per norms d) Key Account Management e) Strengthening the service network by appointing franchisee outlets and service contractors in required location. f) Providing training to contractor, franchise and WD personnel 2) Process Management: a) Managing product service installation and break fix as per First Contact Time (FCT) and Call Closure Time (CCT) norms. b) Monitoring and reviewing service delivery quality and response patterns c) Implementing mechanism for objective feedback on product and service quality d) Ensuring compliance to statutory requirements Ensuring Customer Satisfaction Index (CSI) e) Ensuring effective and speedy resolution of problems customer complaints f) Monitoring performance of service model and take corrective action if required