Job Description

Roles and Responsibilities • Develops an array of instructor-led, online, webinar, and blended learning options based on procedural/tactical information provided by the business ▪ E-Learning material ▪ Job Aids & Handouts ▪ PowerPoint & Canva Presentations ▪ Facilitator & Participant Guides • Manage course design and review process using design and editing guidelines to ensure accurate and on-time delivery of training program development. • Use change control and project management principles to maintain up-to-date training material. • Keep updated in state-of-the art training development and implementation methodologies and systems • Using proper methodology, determine learning objectives to create relevant and scalable learning content and assessments • Alongside the manager, partner with Member Experience Support, business channel leaders, and subject matter experts to ensure learning programs support the business objectives and the goals of the credit union. • Analyze, design, develop, and evaluate learning experiences for every area of the business on topics such as, sales and service development, and on-boarding for new member facing employees. • Compile and continually update a comprehensive list of training materials, programs, and modifications • Assist in the scheduling of classrooms and physical set-up for training sessions, coordinate scheduling of employees in various training programs What is the expectation from the candidate’s current role/profile? • Strong application of adult learning theories, models and education skills • Must have strong PC skills including proficiency with: eLearning and graphic design tools, Microsoft Suite (Word, Excel, Outlook, and PowerPoint); eLearning authoring tools such as Articulate Storyline 360 and Rise 360, and similar products; Photoshop; Canva; SharePoint; and Learning Management Systems. • Consultative approach to manage, design, and deliver learning solutions with measurable business results. • Excellent customer service skills are required. Must be able to communicate directly and diplomatically in oral and written forms. • Ability to communicate and share information effectively in team-oriented, fast-paced environment with all levels of employees and outside vendors in the English language. • Ability to work independently under minimal supervision and as part of team, demonstrating professional reliability and the ability to exercise confidentiality. • Ability to understand technical data and excellent attention to detail. Good time management skills, good organizational skills, and ability to meet assigned deadlines. • Education: Preferred bachelor’s degree in business administration or related field or equivalent training in and/or strong background (3+ years) in eLearning design, web-based design, presentation design, database design and management is required.