Integration Specialist

Job Description

Role & responsibilities: Lead technical discussions with enterprise clients and telecom operators during the integration process Understand clients enterprise ecosystem, infrastructure, and integration requirements Design and propose integration architecture tailored to clients existing systems Coordinate and manage end-to-end integration lifecycle from planning to production Collaborate with internal development and Roadmap teams to align integrations with product releases Ensure compliance with enterprise security, data protection, and network policies Identify integration risks, challenges, and work on mitigation strategies Provide technical documentation, integration plans, and support materials Act as a trusted technical advisor to clients during deployment and post-integration • Continuously improve integration frameworks and reusable assets for faster onboarding Preferred candidate profile : Bachelors/Master’s degree in Computer Science, Information Technology, or related field 4+ years of experience in system integration, solution engineering, or technical consulting Strong understanding of enterprise IT ecosystems (CRM, ERP, IVR, Billing, etc.) Should be from Contact Centre domain. Proven experience working with telecom operators and enterprise-grade deployments Good understanding of telecom protocols, standards, and integration layers (e.g., SIP, IMS, etc.) Deep knowledge of network architectures, security models, and firewall/proxy configurations