Role & responsibilities SalesPitch substitute medicine to the customerConvince customer to purchase generic medicinePreferred candidate profile Pharmacy degree requiredPerks and benefits IncentivesSalaryAllowanceJoining bonus

Responsibility• Assist clients by connecting on remote calls, responding to technical queries ( via Support Tickets ) related to the 2Factor's API Platform• Checking Database ( MySQL ) & Server Logs (Unix) to troubleshoot SMS delivery issues• Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients• Reporting & Following up with Telecom Operators / Partners to resolve identified issues• Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc )Eligibility• Basic experience in Database Queries ( Mysql )• Hands-on experience with API Testing Tools ( Like Postman )• Excellent communication & interpersonal skills• Proactive, self-motivated, willing to learn, and a strong team player• Knowledge and working experience in any 1 Scripting Language would be bonus ( Like Unix, Python, GoLang, Php etc )

Role & responsibilities Oversee and manage day-to-day warehouse operations, including inventory management, order fulfillment, and logistics coordination.Ensure smooth inbound and outbound logistics, optimizing storage, space utilization, and inventory accuracy.Implement and monitor standard operating procedures (SOPs) for warehouse processes to improve efficiency and reduce costs.Manage and lead warehouse teams, ensuring productivity, training, and adherence to safety protocols.Track and analyze key performance indicators (KPIs), ensuring operational targets are met or exceeded.Collaborate with cross-functional teams, including procurement, supply chain, and customer service, to enhance overall operations.Ensure compliance with health, safety, and environmental regulations.Optimize manpower planning and resource allocation for peak and off-peak operations.Handle escalations, problem-solving, and conflict resolution within the warehouse environment.Identify opportunities for process improvement and technology adoption to enhance operational efficiency.Preferred candidate profile Perks and benefits

Role & responsibilities Last Mile Operations: Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimised routes. Team Management Lead and manage the team of delivery bikers, ensuring performance standards are met. Resolve team issues, conflicts, and provide continuous feedback for improvement.Cash Handling & Reconciliation Oversee cash handling operations, ensuring daily reconciliation of cash collected during deliveries. Performance Monitoring & Reporting Track, monitor, and report on key metrics such as daily, weekly, and monthly delivery performance, return to origin (RTO), and other KPIs. Implement strategies to improve operational efficiency and customer satisfaction. Fleet Management: Take ownership of fleet management, ensuring vehicles are well-maintained and operational at all times. Preferred candidate profile Perks and benefits

Role & responsibilities 1.Invoice Processing: Receive, review, and process invoices from vendors. Verify that invoices are accurate, complete, and in compliance with company policies and contracts.Ensure proper coding and approval for payment. 2. Payment Processing: Prepare and process payment batches, including checks, electronic transfers, and ACH payments. Schedule payments in a timely manner to take advantage of discounts and meet payment terms. Reconcile payments with supporting documentation. 3. Vendor Management: Maintain positive relationships with vendors and respond to their inquiries regarding payments. Resolve discrepancies or issues related to invoices and payments. 4. Expense Reporting: Review and process employee expense reports, ensuring compliance with company policies. • Reimburse employees for valid expenses in a timely manner. 5. Record Keeping: Maintain accurate and organized accounts payable records. Prepare and maintain necessary reports for management and auditing purposes. 6. Month-End Close: Assist in month-end and year-end closing activities, including accruals and reconciliations. 7.Compliance and Reporting: Ensure compliance with applicable accounting principles and regulations.Ensure accurate tax withholding (TDS) & GST compliance.Assist in the preparation of tax-related documents and reports. Preferred candidate profile Perks and benefits

Role & responsibilities Invoice Processing: Receive, review, and process invoices from vendors. Verify that invoices are accurate, complete, and in compliance with company policies and contracts. Ensure proper coding and approval for payment. 2. Payment Processing: Prepare and process payment batches, including checks, electronic transfers, and ACH payments. Schedule payments in a timely manner to take advantage of discounts and meet payment terms. Reconcile payments with supporting documentation. 3. Vendor Management: Maintain positive relationships with vendors and respond to their inquiries regarding payments. Resolve discrepancies or issues related to invoices and payments. 4. Expense Reporting: Review and process employee expense reports, ensuring compliance with company policies. • Reimburse employees for valid expenses in a timely manner. 5. Record Keeping: Maintain accurate and organized accounts payable records.Prepare and maintain necessary reports for management and auditing purposes. 6. Month-End Close: Assist in month-end and year-end closing activities, including accruals and reconciliations. 7. Compliance and Reporting: Ensure compliance with applicable accounting principles and regulations. Ensure accurate tax withholding (TDS) & GST compliance. Assist in the preparation of tax-related documents and reports. Preferred candidate profile Perks and benefits

Role & responsibilities Last Mile Operations: Manage end-to-end last mile delivery operations within the hub, ensuring timely deliveries and optimized routes. Team ManagementLead and manage the team of delivery bikers, ensuring performance standards are met. Resolve team issues, conflicts, and provide continuous feedback for improvement.Cash Handling & Reconciliation Oversee cash handling operations, ensuring daily reconciliation of cash collected during deliveries. Performance Monitoring & Reporting Track, monitor, and report on key metrics such as daily, weekly, and monthly delivery performance, return to origin (RTO), and other KPIs. Implement strategies to improve operational efficiency and customer satisfaction. Fleet Management: Take ownership of fleet management, ensuring vehicles are well-maintained and operational at all times. Preferred candidate profile Perks and benefits

Working days: 6 days working (Monday to Saturday)Position Overview:As an Executive HR specializing in Warehouse Operations, you will play a pivotal role in managing the human resources functions within our warehouse facility. Your primary responsibilities will include talent acquisition, employee engagement, performance management, and fostering a positive workplace culture. The ideal candidate will bring a unique blend of HR expertise and operational understanding to ensure the smooth functioning of our warehouse workforce.Key Responsibilities:Collaborate with Warehouse Operations management to understand staffing needs and workforce planning requirements.Execute recruitment processes, including sourcing, screening, interviewing, and onboarding of warehouse personnel.Implement effective HR policies and procedures tailored to the unique needs of warehouse operations.Provide guidance and support to warehouse staff on HR-related matters, including performance management, employee relations, and conflict resolution.Ensure compliance with labor laws, regulations, and company policies within the warehouse operations department.Manage employee records and documentation accurately and confidentially.Coordinate training and development programs to enhance the skills and capabilities of warehouse personnel.Act as a liaison between warehouse employees and HR headquarters, addressing concerns and facilitating communication.Monitor and analyze HR metrics and data to identify trends and areas for improvement within warehouse operations.Collaborate with cross-functional teams to drive continuous improvement initiatives and enhance employee engagement within the warehouse environmentQualifications:Degree in Human Resources, Business Administration, or a related field.Years of experience in HR roles with a focus on warehouse operations handling blue collar employees.Understanding of HR principles, practices, and regulations with recruitment, onboarding, and employee relations within a warehouse or logistics environment.Excellent communication, interpersonal, and problem-solving skills.Ability to thrive in a fast-paced, dynamic work environment.Detail-oriented with strong organizational and time management skills.Proficiency in HRIS and other relevant software applications.To build effective relationships and collaborate with diverse teams.Proactive approach to identifying and addressing HR-related issues and challenges.About Truemeds:Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers!Top links -https://www.youtube.com/watch?v=D3Fb4K-m_14https://www.moneycontrol.com/news/trends/truemeds-aims-to-become-household-name-for-medicines-at-true-prices-founders-8444131.html

Responsibilities:Handling escalated customer complaints and complex order-related concerns.Coordinating with internal teams to ensure timely resolution.Providing detailed case updates and follow-ups until closure.Maintaining records of escalations and resolutions for analysis.Experience Required: Minimum 2 years of experience in customer service, preferably in escalation or grievance handling roles.Shift Timing: Currently 08:00 AM 10:00 PM, but will extend to 08:00 AM 11:00 PM in the future.Skills Required: Strong communication, problem-solving, conflict resolution, and customer handling skills.

Job Profile Subject Matter Expert (Customer Support)Key Responsibilities:Real-time monitoring of customer support interactions to ensure service quality.Track break adherence and ensure team members follow scheduled breaks.Monitor attendance and report any discrepancies to team leaders.Floor walking to assist agents with queries and provide on-the-spot resolutions.Act as an escalation point for complex customer issues.Provide performance feedback to agents and assist in process improvements.Collaborate with team leaders to ensure operational efficiency.Required Skills & Qualifications:Minimum 1 year of experience as an SME in customer support.Strong attention to detail for real-time monitoring and adherence tracking.Excellent communication and interpersonal skills.Ability to handle escalations and provide immediate support.Familiarity with CRM tools and workforce management systems.

Role & responsibilities Oversee the day-to-day operations of a large-scale ecommerce fulfilment centre.Manage and optimize inbound processes, ensuring timely receipt and accurate verification of incoming shipments.Streamline outbound operations, including order picking, packing, and shipping, to meet customer delivery expectations.Implement efficient inventory management practices, conducting regular audits, cycle counts, and reconciliations.Monitor and maintain warehouse cleanliness, organization, and safety standards.Analyze existing warehouse processes to identify areas for improvement, efficiency gains, and cost savings.Design and implement new processes to enhance productivity, accuracy, and customer satisfaction.Collaborate with cross-functional teams to integrate process improvements across the organization.Monitor key performance indicators (KPIs) and metrics to track progress and drive continuous improvement initiatives.Utilize data analysis tools and techniques to identify performance gaps and areas of improvement within warehouse operations.Generate regular reports and presentations to communicate findings and recommendations to senior management.Develop and implement strategies to increase productivity, reduce errors, and optimize resource allocation.Utilize technology and automation solutions to streamline operations and enhance overall efficiency.Lead a diverse team of warehouse associates, including supervisors, pickers, packers, and inventory controllers.Set clear performance expectations, provide coaching and training, and promote a culture of accountability and continuous learning.Preferred candidate profile Perks and benefits

Role & responsibilities * Oversee the day-to-day operations of a large-scale ecommerce fulfilment centre.* Manage and optimize inbound processes, ensuring timely receipt and accurate verification of * incoming shipments.* Streamline outbound operations, including order picking, packing, and shipping, to meet * customer delivery expectations.* Implement efficient inventory management practices, conducting regular audits, cycle counts, * and reconciliations.* Monitor and maintain warehouse cleanliness, organization, and safety standards.* Analyze existing warehouse processes to identify areas for improvement, efficiency gains, and * cost savings.* Design and implement new processes to enhance productivity, accuracy, and customer * satisfaction.* Collaborate with cross-functional teams to integrate process improvements across the * organization.* Monitor key performance indicators (KPIs) and metrics to track progress and drive continuous * improvement initiatives.* Utilize data analysis tools and techniques to identify performance gaps and areas of * improvement within warehouse operations.* Generate regular reports and presentations to communicate findings and recommendations * to senior management.* Develop and implement strategies to increase productivity, reduce errors, and optimize * resource allocation.* Utilize technology and automation solutions to streamline operations and enhance overall * efficiency.* Lead a diverse team of warehouse associates, including supervisors, pickers, packers, and * inventory controllers.* Set clear performance expectations, provide coaching and training, and promote a culture of * accountability and continuous learning.Preferred candidate profile Perks and benefits

Role & responsibilities 1. Invoice Processing: Receive, review, and process invoices from vendors. Verify that invoices are accurate, complete, and in compliance with company policies and contracts. Ensure proper coding and approval for payment. 2. Payment Processing: Prepare and process payment batches, including checks, electronic transfers, and ACH payments. Schedule payments in a timely manner to take advantage of discounts and meet payment terms. Reconcile payments with supporting documentation. 3. Vendor Management: Maintain positive relationships with vendors and respond to their inquiries regarding payments. Resolve discrepancies or issues related to invoices and payments. 4. Expense Reporting: Review and process employee expense reports, ensuring compliance with company policies. Reimburse employees for valid expenses in a timely manner. 5. Record Keeping: Maintain accurate and organized accounts payable records. Prepare and maintain necessary reports for management and auditing purposes. 6. Month-End Close: Assist in month-end and year-end closing activities, including accruals and reconciliations. 7. Compliance and Reporting: Ensure compliance with applicable accounting principles and regulations. Ensure accurate tax withholding (TDS) & GST compliance. Assist in the preparation of tax-related documents and reports. Preferred candidate profile Perks and benefits

Role: Lead Customer Service RepresentativeLocation: Powai, Mumbai (https://goo.gl/maps/7f4PtpTeRnjQXdpH6)Working Days: 6 days working (Rotational week off)Job Description:The Customer Service Lead is responsible for overseeing the daily operations of the customerservice team, ensuring excellent customer service is delivered at all times. This role involvesmanaging a team of customer service representatives, handling escalated customer issues,implementing service improvement strategies, and ensuring that company policies andprocedures are followed.Job Responsibilities:Supervise and lead a team of customer service representatives.Efficiently handle and resolve customer escalations, complaints, issues, and concerns to ensure customer satisfaction.Conduct regular performance evaluations and provide constructive feedback.Schedule and manage shift allocations to ensure coverage.Provide assistance and guidance to team members in resolving complex customerissues.Ensure a high level of customer satisfaction and maintain a positive company image.Recommend and implement process improvements to enhance service delivery.Flexibility to work in shifts, including evenings, weekends, and holidays as required.Eligibility:Bachelor’s Degree or equivalent.Minimum of 3-5 years of experience in a customer service role, with at least 1-2 yearsin a supervisory or lead position. Experience in Healthcare/BPO sector is a plus.Skills:Proficient in using customer relationship management (CRM) software and otherrelevant tools.Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.) or google suite.Strong leadership and team management skills.Excellent communication and interpersonal skills.Strong problem-solving and conflict resolution abilities.Ability to multitask and manage time effectively.Detail-oriented with strong organizational skills.