Intern - Business Support

Job Description

: About Leadgenerator.io Leadgenerator.io is a US-based SaaS product company with headquarters in Palo Alto, California. As a leader in sales automation technology, we specialize in revolutionizing sales processes with our innovative Autonomous Autopilot Sales Agents. Dedicated to transforming how businesses generate leads, we focus on maximizing efficiency and driving growth. Overview As an Intern - Business Support at Leadgenerator.io, you\ll be the first point of contact for self-serve customers. You\ll resolve Tier-1 issues (billing, payments, basic account set-up, renewals), answer questions on chat, email, phone, and Zoom, and create clear reports that keep the wider team informed. Responsibilities Front-line assistance: Respond to live chat, help-desk tickets, and support emails within SLA; escalate complex cases to senior staff. Billing & payments: Help users update payment methods, troubleshoot failed charges, process refunds, and explain credit usage. Account onboarding: Guide new users through workspace creation, authentication, and initial email-connection set-up. Renewals & retention: Proactively remind customers of upcoming renewals and assist with plan changes or cancellations. Multi-channel communication: Jump on brief phone or Zoom calls when written guidance isn enough. Knowledge-base upkeep: Document FAQs and draft step-by-step articles to expand our self-help center. Reporting: Compile weekly dashboards on ticket volume, response times, common issues, and CSAT scores. Qualifications Final-year student / recent graduate in Business, Commerce, Communications, or a related field. Strong written and spoken English; confident on phone and video calls. Empathy, patience, and a knack for simplifying technical concepts for non-technical users. Basic spreadsheet skills (Google Sheets / Excel); bonus points for familiarity with SQL. Ability to overlap at least 4 hours with US business hours on most days. Eagerness to master our internal support tools and workflows (full training provided). What We Offer Hands-on experience in a fast-growing SaaS company Mentorship from experienced customer support professionals Exposure to cutting-edge AI technology in the sales automation space Potential pathway to a permanent role upon successful completion Collaborative, supportive work environment Flexible work arrangements with focus on results