Job Description

Purpose of Position Team Leaders are required to review the work performed by process consultants to facilitate execution of check-sheet based review of sales process for automotive dealerships. Team leads play a pivotal role in ensuring adherence to defined process and to streamline the end to end sales process of automotive dealership. They are generally single point of contacts for process owners / stakeholders for client. They support PMO and Project Leader to ensure completion of assigned tasks with required quality and within prescribed timelines. Nature of Work This position works as part of a team, which monitors the work of 4 to 5 process consultants placed at different dealerships and report results of assignment to their managers / senior managers. Audit reviews are conducted in accordance with the policy established agreed by the client. Team Lead will interact with specified level of personnel at client, primarily in the area of sales but also with other departments such as Insurance, RTO Department, After Sales, Accounts, HR, IT, Business heads (if required) etc. on need basis. Specific Accountabilities / Deliverables 1. Ensure accuracy of information database (excel spreadsheets / Customized tools) created by process consultants to generate insights and facilitate data analytics 2. Understand the sales process in detail & its control environment to assist the PMO is execution of reviews 3. Conduct trainings of in-house team members on sales process. Help resolve queries that team members may have on any aspects of the assignment. 4. Project management capabilities to ensure adequacy and accuracy of checks performed at multiple locations assigned to team leads 5. Regular reporting of status to the managers in pre-defined formats. 6. Communicates and acts in a professional manner when interviewing or observing clients Essential Skills, Qualifications and Experience 1. MBAs (>1 year experience) / Graduates (> 3 year experience) / Semi Qualified CAs (Regular articleship). Experience in forensics is an added advantage. 2. Proficiency in Excel and Tally 3. Exceptional inter-personal skills 4. Project management skill set. Ability to remotely manage team of 4 to 5 people. 5. Ability to communicate effectively, both orally and in writing with stakeholders at multiple levels 6. Ability to work as part of team and resolve conflicts if any among team members. 7. Excellent analytical and problem solving skills including effectively dealing with difficult individuals or groups. 8. Ability to plan, organize, complete and document audit assignments in accordance with professional standards, both independently and as part of a team. 9. Excellent time management skills for working effectively in an environment with known deadlines. 10. Willingness to put in extra hours when required for meeting deadline. Note: The project is executed basis a 6-day-a-week roster system, where the day off may not necessarily be on a Sunday.