International Voice - Banking Process

Job Description

Banking Support Representative - Voice Process Job Summary : We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Support Representative in a voice process role. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service. Criteria: - Undergraduates / graduates can apply - Minimum 1 Years Of Experience is mandatory - Excellent Communication in English is Mandatory - Immediate joiners only - Candidates in Bangalore are preferred Responsibilities: Provide prompt and courteous assistance to customers via inbound calls Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department. Assist customers with account transactions, account maintenance, and online banking services. Educate customers on banking products, services, and promotional offers. Follow company protocols and procedures to ensure compliance with banking regulations and security standards. Document customer interactions accurately and thoroughly in the CRM system. Collaborate with team members and other departments to ensure a seamless customer experience. Meet or exceed performance metrics including call quality, productivity, and customer satisfaction. Work Location: Bangalore Shifts : Rotational Shift And Off (5 days work and 2 days off) Work from Office To Schedule an Interview , Give a call to 7019715116(Prasanna HR) OR Share your CV to prasanna@yourpitchh.com Looking Only Immediate Joiners!!!!!!