Job Description

Role & responsibilities Customer Interaction: Handle inbound and outbound calls from international clients, providing them with product information, support, and assistance. Resolve Issues: Address customer inquiries, troubleshoot problems, and provide effective solutions in a professional and timely manner. Maintain Records: Accurately update customer details, complaints, and interactions in the CRM system. Collaborate with Teams: Work closely with other departments to resolve customer issues and escalate complex cases when needed. Meet Targets: Achieve individual and team performance goals while maintaining quality service standards. Skills & Qualifications: Excellent Communication Skills: Strong verbal and written communication skills with the ability to communicate clearly and professionally with customers from different regions. Customer-Centric Attitude: Ability to understand customer needs and provide effective solutions while maintaining high service standards. Prior Experience: Previous experience in a voice process, customer support, or BPO is a plus. Freshers are also welcome to apply. Tech-Savvy: Comfortable using CRM systems, call management tools, and other customer service platforms. Flexibility: Ability to work in rotating shifts, including nights, weekends, and public holidays, to accommodate different time zones. Problem-Solving Skills: Strong analytical and troubleshooting abilities with attention to detail. Team Player: Ability to work in a team environment and collaborate effectively with colleagues. Preferred candidate profile Excellent communication skills Perks and benefits 2 way cab facility will be provided