Job Description

GREETINGS FROM SUTHERLAND (Hiring for International Voice Process) Job Title : Customer Support Associate Company: Sutherland Global Services Job Type : Full Time About Us : We're a leading BPO company providing exceptional customer service to international clients. We're looking for talented individuals to join our team and deliver outstanding customer experiences. We're a dynamic team looking for talented individuals to join our crew! Job Description: We're seeking an experienced International Voice Process Associate to handle customer calls from around the world. As a key member of our team, you'll be responsible for Key Responsibilities: 1. Customer Service: Provide exceptional customer service to international clients via phone, resolving their queries and concerns in a professional and courteous manner. 2. Communication: Effectively communicate with customers, understanding their needs and providing personalized solutions. 3. Issue Resolution: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner. 4. Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers. 5. Quality Assurance: Adhere to quality standards and metrics, ensuring high-quality customer interactions. Requirements: 1. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. 2. Customer Service Experience: Previous experience in a customer-facing role, preferably in a BPO or call center environment. 3. Language Proficiency: Fluency in English, with a neutral accent and good diction. 4. Technical Skills: Familiarity with CRM software and other technology tools used in a call center environment. 5. Time Management: Ability to manage time effectively, prioritizing tasks and meeting productivity standards. 6. Adaptability: Willingness to work in a fast-paced environment, adapting to changing priorities and customer needs. What We Offer: 1. Competitive Salary: Attractive salary package, with opportunities for growth and development. 2. Benefits: Comprehensive benefits package, including health insurance, paid time off, and more. 3. Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge. 4. Career Growth: Opportunities for career advancement and professional growth within the company. Round of Interview 1. HR 2. Assessment 3. Operations How to Apply: Interested Folks can call on the below mentioned contact numbers for Interview rounds and more details. Note: No Virtual interview & Immediate joiners only Reference ID:HR Nandini (Should be mentioned on resume) Contact Number : 7569452008 Walk in : 11AM to 5PM Documents to Carry: 1. Resume 2. Hard Copy of Aadhar Card Address: Sutherland, 7th floor, Divya Sree buliding, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana 500089 https://maps.app.goo.gl/LikZ4igywtzcZbPJ9?g_st=iw REGARDS HR 7569452008